Phone Number 18004447171
Krystal Grand Puerto Vallarta
Avenue de las Garzas 136, Zona Hotelera, Near La Isla, Puerto Vallarta, 48333, Mexico
Rating
3.9
Price Level
$$$
Rooms
451
Pets
No
from $ 2,550.85
21
Jan

Krystal Grand Puerto Vallarta, Puerto Vallarta

Krystal Grand Puerto Vallarta

Located in Puerto Vallarta 200 metres from Playa de Oro The Hacienda at Hilton Puerto Vallarta provides accommodation with a restaurant free private parking a fitness centre and a bar. Featuring room service this property also provides guests with a terrace. The hotel features an outdoor pool a 24-hour front desk and free WiFi is available. Guests at the hotel can enjoy a buffet or a Full English/Irish breakfast. Cruise Ship Pier is 700 metres from The Hacienda at Hilton Puerto while Puerto Vallarta International Convention Center is 6 km away. The nearest airport is Lic. Gustavo Diaz Ordaz Airport 3.9 km from the accommodation.

Krystal Grand Puerto Vallarta

Price & Availability

Select your room

Krystal Grand Puerto Vallarta

Junior Suite Balcony Double ·

All Inclusive
Exclusive discount -244.02 - Package Rate
Total
$ 2,550.86
Krystal Grand Puerto Vallarta

Junior Suite Double With Balcony ·

All Inclusive
Total
$ 2,628.56
Krystal Grand Puerto Vallarta

Jr. Suite Balcony ·

All Inclusive
Total
$ 2,696.45
Krystal Grand Puerto Vallarta

Double Bed - Suite ·

All Inclusive
16% discount
Total
$ 2,838.87
Krystal Grand Puerto Vallarta

Jr. Suite Balcony Double ·

All Inclusive · 2 Queen Beds
Book now and save
Total
$ 2,861.49
Preferred Rate
Krystal Grand Puerto Vallarta

Junior Suite Balcony Usd ·

All Inclusive
Especial Invierno - 7.00% discount
Total
$ 3,032.76

Overall

Good
3.9
500 reviews
5
2329
4
1257
3
662
2
344
1
311

Customers Review

Value 3.9
Location 4.4
Cleanliness 4.1
Comfort 4.1
Neighborhood 4.3
Amenities 3.5
Condition 4
Quality 5
Recomendation 76.3%
“I arrived on the 4/30/22 was given the wrong room from what I had paid for (ocean view) they put me in a different hotel the “Hacienda hotel” was supposed to stay at the resort side but the hacienda room was decent. I asked for room service, I didn’t get my dinner until 1 1/2 late and cold, the guy said “ we had late parties” as if that should mean anything to me, then he asked me to pay, wow! I tried to change rooms but I was told I had to wait till the next day. Then I was promised by a manager I was going to get an upgrade and a complimentary spa day. Then after 5 hours without a room, they finally took me to my dream room with an ocean view… my view was a hallway of the hotel. At this point, I was very mad and demanded to receive the room I paid for. I had to wait for another 1 hour, they finally took me to a room that I supposedly paid for (didn't look great) then the room they were going to give me for free (upgrade for sure). Now, this room did have an ocean view room but the room was dirty and beat up. Fortunately, they made up for it with an AMAZING spa day! A bottle of champagne to the room, and they work hard to make our vacation better. The Service here is pretty good, I would've given them a 5-star but they need to be more organized with their customers and try to get it right from the beginning so there is no need to make up for it BUT I appreciate what they did for us.”
— Sonia Barrientos
“The location is great and close to everything. Quick 10-15 minute ride from the airport and same time to the old town. Staff is very courteous and friendly. We liked the food most of the time. The property is very well maintained. Best part was our loft view room with amazing panoramic view, it’s a steal at the price we got it. The sushi bar with infinity pool is the best place to hang out on the property. It’s adult only though but the views are great. Only reason I took of one star is because one out of two elevators was broken throughout our stay, and second one broke down on the last day of our stay. It shouldn’t take this long for a hotel to fix their elevators and when the second elevator was out, it was a big hassle and long wait times to go to the room and back. Such a big hotel should take several days to fix elevators. Also water went out for few hours one day and it took Hilton some time to help us out.”
— Tijil Agarwal

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