Krystal Grand Puerto Vallarta
Avenue de las Garzas 136, Zona Hotelera, Near La Isla, Puerto Vallarta, 48333, Mexico
Rating
3.9
Price Level
$$$
غرف
451
Pets
No
من
$ 2,550.85
21
Jan
Krystal Grand Puerto Vallarta, Puerto Vallarta
Krystal Grand Puerto Vallarta
مكان الإقامة المتميز هذا مخصص للبالغين فقط ويقع في Hotel Zone. تم بناء The Hacienda Hilton Adults Only All Inclusive في عام 2017. يشمل The Hacienda Hilton Adults Only All Inclusive اتصالاً بالإنترنت عبر الواي-فاي في جميع الأماكن العامة والغرف. يفتح مكتب الاستقبال على مدار الساعة، طوال أيام الأسبوع. لا يقدم The Hacienda Hilton Adults Only All Inclusive مهوداً عند الطلب. هذه مؤسسة غير مناسبة للحيوانات الأليفة. بإمكان العملاء الاسترخاء في نهاية النهار في مرافق الصحة المتنوعة التي يقدمها هذا المكان. هناك مرافق خدمات أعمال لضمان مزيدٍ من الرفاهية للنزلاء. قد تُطبَّق رسوم إضافية على بعض الخدمات.
Price & Availability
Select your room
Junior Suite Balcony Double ·
All Inclusive
Exclusive discount -244.02 - Package Rate
Cancel free of charge before Sat, 4 Jan 2025
Junior Suite Double With Balcony ·
All Inclusive
Cancel free of charge before Thu, 9 Jan 2025
Jr. Suite Balcony ·
All Inclusive
Double Bed - Suite ·
All Inclusive
16% خصم
Non Refundable
Jr. Suite Balcony Double ·
All Inclusive · 2 Queen Beds
Book now and save
Non Refundable
Junior Suite Balcony Usd ·
All Inclusive
Especial Invierno - 7.00% خصم
Cancel free of charge before Sun, 12 Jan 2025
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Good
3.9
500 reviews
5
2329
4
1257
3
662
2
344
1
311
Customers Review
Value 3.9
Location 4.4
Cleanliness 4.1
Comfort 4.1
Neighborhood 4.3
Amenities 3.5
Condition 4
Quality 5
Recomendation 76.3%
“1. We arrived at 4PM. (check in is at 4) Our room was not ready. We went for a quick bite while waiting for our key. Once we checked into our room - it stunk! It smelled musty and with some kind of chemicals! We booked a room with a garden view - and all we could see was loading dock and barrels on roofs of whatever it was... definitely not a garden view! Maybe garden view was supposed to be within the hotel?.. that was also non-existent because of the construction work and falling apart ceilings? I asked the front desk if they could change the room. The manager was able to move us to the higher floor. The room still smelled musty, but at least it did not stink. And because we were higher up, we did not see barrels or loading dock!
2. Food - the buffet was okay. After two days being at the resort I got so sick that I spent the entire day throwing up (and so did my son a day later). There was another family as well that went through the same... We made the reservation to the Italian and French restaurants. Italian was okay (definitely less than mediocre... ) and french it was just not edible... Sushi bar - beautiful views, but extremely long wait for not such a good food.
3. Kids club was not even open and there were no notices that it is not operating.
4. Pool area - it was so beautiful! However - the noise level in the afternoon - wow! Not only there was music playing by the hotel, there were at least another 2 large groups of people that brought their own speakers and had music blasting at the same time. Not very relaxing!
There were large groups of people and lots of drinking... If Hacienda and sushi bar are restricted for kids - perhaps this area should be more monitored and be adapted for families with smaller children?
5. Staff was great!”
— Edita Kovaliukas
“I arrived on the 4/30/22 was given the wrong room from what I had paid for (ocean view) they put me in a different hotel the “Hacienda hotel” was supposed to stay at the resort side but the hacienda room was decent. I asked for room service, I didn’t get my dinner until 1 1/2 late and cold, the guy said “ we had late parties” as if that should mean anything to me, then he asked me to pay, wow! I tried to change rooms but I was told I had to wait till the next day. Then I was promised by a manager I was going to get an upgrade and a complimentary spa day. Then after 5 hours without a room, they finally took me to my dream room with an ocean view… my view was a hallway of the hotel. At this point, I was very mad and demanded to receive the room I paid for. I had to wait for another 1 hour, they finally took me to a room that I supposedly paid for (didn't look great) then the room they were going to give me for free (upgrade for sure). Now, this room did have an ocean view room but the room was dirty and beat up.
Fortunately, they made up for it with an AMAZING spa day! A bottle of champagne to the room, and they work hard to make our vacation better. The Service here is pretty good, I would've given them a 5-star but they need to be more organized with their customers and try to get it right from the beginning so there is no need to make up for it BUT I appreciate what they did for us.”
— Sonia Barrientos
Similar Hotels you may also like
Popular properties similar to Krystal Grand Puerto Vallarta