Experience Luxury and Adventure at Krystal Grand Puerto Vallarta

Aja Friesen

Jan 02, 2023

1

all i have to say is do NOT stay here. it’s not worth the amount you pay. The food is not the greatest and you need to wake up at 9am to make reservations for places you want to eat at. their is 3 different coloured wrist bands 1 is under 18 and the other is for the Krystal altitude and the other one is the hacienda. The hacienda offers you everything like a normal all inclusive would but the krystal wrist band barely offers you anything. They tell you it’s an all inclusive resort but really it’s half inclusive. Room service is not free and the cabana beds on the beach are not free. Do not stay here at all. Our room hasn’t been cleaned in 3 days. Everything costs extra whether they tell you or not. I have many more things to say…. save your money and go somewhere else

Marisol Lazaro

Oct 31, 2022

5

Let me start off by saying that this stay was one of our best ones yet! I did come across an issue with the wifi the first day, but it was immediately fixed once Mr. Jimenez knew about it. He made our stay even more pleasant as he continued to check in with us. He’s friendly, kind and the most helpful. One hundred percent recommend.

ADVMotoMatt

Aug 27, 2022

5

Visited for my birthday. Very good service. Rooms are pretty standard unless you get a suite I imagine. But even in my standard king room there was a very big tub with jets on the balcony on the 12th floor to enjoy the sunset and view! After some initial concerns, my service dog was very welcome at this location. Thank you Hilton.

Edita Kovaliukas

Aug 08, 2022

2

1. We arrived at 4PM. (check in is at 4) Our room was not ready. We went for a quick bite while waiting for our key. Once we checked into our room - it stunk! It smelled musty and with some kind of chemicals! We booked a room with a garden view - and all we could see was loading dock and barrels on roofs of whatever it was... definitely not a garden view! Maybe garden view was supposed to be within the hotel?.. that was also non-existent because of the construction work and falling apart ceilings? I asked the front desk if they could change the room. The manager was able to move us to the higher floor. The room still smelled musty, but at least it did not stink. And because we were higher up, we did not see barrels or loading dock! 2. Food - the buffet was okay. After two days being at the resort I got so sick that I spent the entire day throwing up (and so did my son a day later). There was another family as well that went through the same... We made the reservation to the Italian and French restaurants. Italian was okay (definitely less than mediocre... ) and french it was just not edible... Sushi bar - beautiful views, but extremely long wait for not such a good food. 3. Kids club was not even open and there were no notices that it is not operating. 4. Pool area - it was so beautiful! However - the noise level in the afternoon - wow! Not only there was music playing by the hotel, there were at least another 2 large groups of people that brought their own speakers and had music blasting at the same time. Not very relaxing! There were large groups of people and lots of drinking... If Hacienda and sushi bar are restricted for kids - perhaps this area should be more monitored and be adapted for families with smaller children? 5. Staff was great!

Gia Fran

Jul 28, 2022

2

Stayed at this hotel in mid July 2022. I had a bad experience and will never go back. I got to my room and the room was dusty. I could have wrote my name on the side table with my finger. The sheets were dirty. The balcony furniture was full of mold. Went to the desk several times. The first time they came and changed the sheets. My room was changed the day before I left. The food wasn't all that great. The drinks were watered down. On the day I checked out I was asked how was my stay? I told the front desk personnel my experience and didn't even get an apology. They were so focused on cutting the bracelet off my hand. Maybe it was to shut me up before the other guest heard what I was saying. I went there expecting to have a great experience but was very disappointed. Will never go back to this hotel. I gave them a 2 because I loved the beach and the pool.

Celeste Lozano

Jun 10, 2022

5

Our room was great! We got a pool and ocean view room that was absolutely beautiful. Guest attendants left it clean everyday. Good options are excellent, we had a very attentive server every morning for breakfast we loved her, unfortunately did not get her name. At the pool we got Abraham as our server and he was also really attentive & amazing!! Definitely bring tip money. 10/10 recommend this hotel. Family friendly but it’s also connected to The Hacienda which is adult only & you can walk over too.

Sonia Barrientos

May 02, 2022

3

I arrived on the 4/30/22 was given the wrong room from what I had paid for (ocean view) they put me in a different hotel the “Hacienda hotel” was supposed to stay at the resort side but the hacienda room was decent. I asked for room service, I didn’t get my dinner until 1 1/2 late and cold, the guy said “ we had late parties” as if that should mean anything to me, then he asked me to pay, wow! I tried to change rooms but I was told I had to wait till the next day. Then I was promised by a manager I was going to get an upgrade and a complimentary spa day. Then after 5 hours without a room, they finally took me to my dream room with an ocean view… my view was a hallway of the hotel. At this point, I was very mad and demanded to receive the room I paid for. I had to wait for another 1 hour, they finally took me to a room that I supposedly paid for (didn't look great) then the room they were going to give me for free (upgrade for sure). Now, this room did have an ocean view room but the room was dirty and beat up. Fortunately, they made up for it with an AMAZING spa day! A bottle of champagne to the room, and they work hard to make our vacation better. The Service here is pretty good, I would've given them a 5-star but they need to be more organized with their customers and try to get it right from the beginning so there is no need to make up for it BUT I appreciate what they did for us.

Tijil Agarwal

Apr 22, 2022

4

The location is great and close to everything. Quick 10-15 minute ride from the airport and same time to the old town. Staff is very courteous and friendly. We liked the food most of the time. The property is very well maintained. Best part was our loft view room with amazing panoramic view, it’s a steal at the price we got it. The sushi bar with infinity pool is the best place to hang out on the property. It’s adult only though but the views are great. Only reason I took of one star is because one out of two elevators was broken throughout our stay, and second one broke down on the last day of our stay. It shouldn’t take this long for a hotel to fix their elevators and when the second elevator was out, it was a big hassle and long wait times to go to the room and back. Such a big hotel should take several days to fix elevators. Also water went out for few hours one day and it took Hilton some time to help us out.

Brandon Taylor

Feb 27, 2022

4

I booked a room here for a nice celebratory get away and have a chance to disconnect. I picked one of the rooms with a Private Pool, and while it was only mine, it was viewable by people walking the beach. It didn't bother me it was less than 3 feet deep, I was hoping for a bit more privacy. Room service costs a fee, but it is not much considering it is all-inclusive. The staff in the lobby bar and the lounge were very helpful, and there was more available than I took advantage of. But this trip was about relaxing and not feeling rushed or needing to do things. I returned home in a much better mood and ready to get back to day-to-day life. I will definitely return!

Antonio Espino

Feb 24, 2020

4

No hot water in showers and A/C control was broken, only max cold was working couldn't control room temp. Asked to fix both problems...but they didn't. Not as much selection on buffet as in other similar all inclusive hotels. Room smelled musty. The curtains do not completely cover the outside light so at dawn you'll be in for a treat that is incredible sunlight. No "do not disturb" sign outside the room door so you'll be getting a knock on your door from housekeeping to clean your room. If you ask them to come back later you'll be getting a call about half and hour later asking you if they can clean your room. The towel station 9 out of ten times lacks of...well...towels! You have to wait a long time for fresh clean towels to be available. Well now for the good... employees excell in making your stay as good as possible. They are nice, helpful and are always attentive to the guest needs.

Ian Golkar

Feb 20, 2020

3

This is not a 5 or 4 star hotel. It's a good 3 star. Pool area is small with limited chairs that you have to go early and leave a towel to reserve your beds. Only one bar. One main restaurant, and two other restaurant that are not all that . You have access to Hacienda next door that's smaller but nicer since it's adult only. That's pretty much it. For a 3 star is good.

Joanne Johnson

Feb 06, 2020

2

Could hear my neighbours snoring at night - never mind other things - no satisfaction from managers after attending front desk 5 times - we upgraded and paid for a “better” room upon arrival - last manager I spoke to didn’t even show up for our appointment. Very disappointing they did or offered nothing. Resort ran out of water one day. Lots of rules but only some guests had to comply. Food was hit and miss. Not all inclusive - some menu items and drinks had to be paid for. The staff/workers were amazing!!

Margaret Carey

Jan 30, 2020

2

I expected more from Hilton. We are here as I write. Our room is tired and worn. The furniture is chipped. The flat surfaces are marred and dirty. The floors are dirty. I had to wipe everything down before putting clothes away. The sliding glass door to our patio is smeared with marks. Not a nice feeling when-we entered our room —-disappointing. Management has not been helpful. Hacienda portion, adjacent to us, looks much newer and nicer. We have not seen the rooms though. Don’t be fooled by the pictures on the Hilton website. Access to the Hacienda side which is adults only, is the best part of being here. 4 STARS! Hardly..........

Darius Dubash

Jan 05, 2020

4

Nice rooftop bar and infinity pool. Lots of seating and a nice sushi bar along with fairly top shelf liquor. Definitely worth paying a little extra for the adult side if you are not with kids. Good sized rooms. $70.00 USD per person for day passes which do not include dinner. Day passes must be returned by 6pm. Great helpful staff and I advise tipping your poolside waiter when you get to the pool and they'll do whatever you want.

Robin C

Hilton Puerto Vallarta

5

LOVED out stay at the Hilton in Puerto Vallarta. The staff was amazing! We booked on the promotion of a free fifth night when booking with points and were upgraded on check in to a junior suite...

rebeccatM4462LE

Not off to a good start..

1

My husband and I checked in about 5 hours ago and so far we are completely underwhelmed, considering getting a refund and switching hotels. I have never complained about a hotel and this is my second...

Hacieda

DO not stay at this 2 Star resort

1

We showed up to this supposed 5 star resort and found out really quickly that it was far from 5 star. We maybe give it a 2 star. The room that we had first smelled of sewage all night . We were told...

releasetheh0unds

A bit concerning

3

Currently staying here and the adult pool has become dis-colored in the past few days and looking at the water closely itâs looks like itâs snowing in the water. Lack of maintenance and too many...

Bo H

Worst Hilton resort

1

I stayed at this resort in September and had worst experience. They had worst food and service. Their Hilton side rooms are dirty and old. I am Hilton Diamond member so they let us change to...

VALKLERE

Our family and friends stay at Hilton

3

We came to PV for 14 days and decided to get 2 hotels. The 1st one was Villa del Palmar which we did not like. Hilton we liked more, although it needs some renovations, our room was far better than...

caaustin2021

Room

4

The table and floor in the room was dirty upon arrival Toe nail clippings were in the floor The table had food on it and drink rings The. Outside noise level was very high for every wedding on the...

EstherD781

Above and Beyond Service

5

As third time visitors to this resort we are compelled to share the amazing service that we have consistently received. First and foremost, we must say that Joel Lanos in the HHonors Hilton Lounge...

Getaway24194612608

Amazing location and staff

5

The resort was absolutely gorgeous. The staff were all amazing. Couldnât have asked for an easier vacation. Our covid tests were paid for by Hilton since we stayed more than 5 nights. They made it...

Krystal Grand Puerto Vallarta, Puerto Vallarta

Krystal Grand Puerto Vallarta

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