Movenpick Hotel Jumeirah Village Triangle
B1 Joory Street District 3 PO Box 450763, Jumeirah Village Triangle, Dubai, 450763, United Arab Emirates
Rating
3.5
Price Level
$$
Rooms
166
Pets
No
25
May
Movenpick Hotel Jumeirah Village Triangle, Dubai
Price & Availability
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Overall
Good
3.5
4 reviews
5
3
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2
3
0
2
1
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Customers Review
Cleanliness 2.7
Comfort 2.7
Amenities 5
Condition 3.2
“Tive um atendimento muito ruim. Salão de senhoras não está funcionando corretamente. O tratamento de spa é muito ruim e as meninas não têm idéia de massagem terapêutica. Acho que eles apenas contrataram garotas aleatórias sem a devida certificação. São sorte da experiência e sorte do conhecimento. O que foi realmente o lado mais feio do serviço é que a Gerência do Spa também não se importa com o feedback dos hóspedes. Eu estava errado quando acreditei que uma vez que eu reclame com o gerente, ela resolverá o problema ou pelo menos mostrará algum INTERESSE. Mas ela nem tentou me ouvir nem me ajudar. ela apenas respondeu de maneira rude que posso deixar meu feedback. então eu fiz.”
— Dzhyldyz Kokoeva
“Bad experience. When you reserve in Movenpick, a 5 stars hotel, you expect a specific high value experience. I was all the time feeling as if it's a hotel that opened literally yesterday and no one is aware of what to do and how to do it. Check in process too slow, I waited 30 minutes for someone to be free to check me in, and it was past 6 PM already and they told me that my room is not ready!!The room was good and comfy, however there was no trash bin even I asked for one but never got it, no USB charging ports, only 70 channels on tv, no iron, pillows are bad, and the toilet was leaking. On check out also I had to wait, there was only 1 receptionist available for all the guests in and out!During the second night all the guests woke up at 4 am frightened on the sound of a fire alarm, only to know later that it was only false alarm!!! And don't bother to call reception or information from your room, you might wait 10 minutes before someone picks up the phone.The breakfast is not bad, but poor with limited choices, there is only 1 kind of cheese for example, so there is a very limited choice of items.I do advise an immediate change in management, as while checking in and out I witnessed 4 unhappy customers arguing with the reception, so it's not just me.”
— Saleem El Deek
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