Fairfield Inn & Suites Alexandria
6421 Richmond Highway, Near National Inventors Hall of Fame and Museum, Alexandria, VA 22306, United States
Rating
4.5
Price Level
$$
Rooms
116
Pets
No
20
Jan
Fairfield Inn & Suites Alexandria, Alexandria
Price & Availability
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Overall
Wonderful
4.5
204 reviews
5
31
4
11
3
5
2
1
1
5
Customers Review
Cleanliness 4.6
Comfort 4.5
Neighborhood 4.3
Amenities 4.4
Condition 4.6
Recomendation 86%
“Ficar aqui por quase quatro semanas. Hotel é limpo e confortável. Equipe vai acima e além para acomodar o nosso grupo e foi rápido para a resolver problemas. Marie nos cumprimenta com um sorriso e está sempre pronto para ajudar. No entanto, esta manhã, Marie sacrificou sua própria chávena de café para mim quando o café estação secou. Falar sobre serviço ao cliente!”
— Becca D'Alessandro
“We checked in around 1:15a. The night auditor was rude and had no customer service. She asked how can I help you, after having a 10 min conversation with the guy in front of is. No customer service at all. She gave us our keys, didn't identify our room number, she didn't give us clear information about breakfast, seeing it's at IHOP. She didn't tell us about parking or how to get to our room. When we asked, she said we could park anywhere and then she pointed to the elevators. It would probably be better for her to work in housekeeping; laundry, where she won't have to interact with the general public, she is a horrible initial face for the Marriott Brand. On Saturday morning we called for face cloths at 10, we were informed that they're were none at the moment. When asked how long it would be we were told maybe around 12. I mean this place is missing customer service everywhere. The morning front desk guy was pleasant enough.”
— Sherita Dobbin
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