“My kids were participating in a weekend sporting competition. 1st room had roaches coming from back of refrigerator. I notified the staff and was promptly moved to another room on the same floor, but still encountered the same problem- roaches in the kitchen! Additionally, both rooms were still displaying old food and hair remnants from previous hotel guests. I notified the hotel staff again and was offered a credit for one single night stay. Also, another hotel guest had roaches in their room on different floor. Sadly, we did not have the option to switch hotels nor the time/energy to switch rooms again. As a disabled person, I literally could not bear the challenge of another hotel change during the 3 night stay in San Antonio when rooms were already scarce. I ended up buying and applying my own pest control chemicals for the remaining two nights that my family had to endure in the bug infested room.”

“The rooms were decent size. They really need to work on their room service. We stayed 3 nights here and NOT ONCE did they clean our rooms. We asked the front desk why no one was coming in to clean and they told us in order for someone to constantly clean the rooms we needed to stay 4 nights and up. They said to just leave the towels and trash outside our door and they would come pick it up. AND we were still charged cleaning service for our stay here at homewoods. Which is absurd because in every other place we have stayed they cleaned our rooms everyday and it was cheaper than here. On check out day we were packing up to leave because our checkout was not until 12pm, the cleaning lady came into our room at 10 am to ask if we were leaving today by 12pm.... not once did they show up to our room but they decide to show up on check out to kick us out. We kept running out of towels, trash bags and toilet paper and there was no one to come bring it to us so we had to go get it. They only leave you 1 roll of toilet paper. When we needed more we called the front desk and no one was answering so we decided to just go down there.When we got there I cant remember if it was Javier or Dylan at the desk but whoever was there was flirting with some girls and I asked him if he could give us some toilet paper and he said to wait 15 minutes. As we were waiting the phone kept ringing and he was laughing with the girls completely ignoring the phone ringing. We got up angry and went to the public bathroom and took some toilet paper from there to our rooms. The cleaning service was horrible. I am not coming back, I would suggest you guys go somewhere else unless you dont mind using napkins.”