“The staff is friendly and helpful, but the hotel felt dirty and pretty run down. The rooms were so tiny. Maybe it’s a New York thing, but goodness the space is very tight. The coffee pot was broken, there wasn’t a breakfast option at all (free, paid, or room service). I booked a room here specifically for the amenities advertised, such as a bar and restaurant, but it was closed for our entire weekend stay. The location is pretty good with many things within walking distance and easy access to public transportation. The parking options are not plentiful however and the lot the hotel contracts with was full and pretty pricey. For 24-hours it’s about $30, but that’s only if you do not leave the lot. After driving around on a Friday afternoon for a couple hours searching desperately for a place to park, we spoke to a gentleman who works at the hotel. He offered free parking in front of the hotel (named commercial zone) for the evening, which we ended up being able to keep there for the entire weekend at no charge. Note: if you’re a unfamiliar with how the parking in New York works, it is FREE nearly everywhere on weekends ONLY. Weekdays, however, it’s hard to find and very pricey ($30 is the cheapest I saw).”

“Overall the staff is great and efficient and friendly and made it a good experience. The beds are very comfortable and there were no stained sheets on our beds. It's a good deal for the price and all manhattan hotel rooms are small unless you are taking up residence at the Pierre. It can be a shock for first time visitors but space is limited in NYC. My issue is the mold/ mildew everywhere in the bathroom. It's on the ceiling, in the shower stall, over the door...it is NOT clean by covid standards or normal standards. You have a mold problem , it reeks in the basement , clearly and I have a lingering cough from the irritation of breathing it.”