“Wonderful place - needs up dating in areas & customer service at breakfast was not great! Was hurried up & out by 1030am only arrived at 10am as a nice night away for my birthday. Not all things were fresh at breakfast - warm yogurt... turned up ends on bread to toast. No butter.. its a beautiful venue just needs some caring touches.”

“We booked a night in a Lakeside villa which was a bit dated, but lovely. Cleaning could have been a bit more thorough as glitter and cobwebs under desk and windows didn't look as if they'd been cleaned for months, but a nice space all the same. I had a hot stone massage in the health spa which unfortunately was not very good and my husband went for a swim in the pool. The pool and spa areas are old and tired. Even a quick revamp would make them look cleaner. The massage therapist was friendly enough, but came across as inexperienced and could develop her people skills. I've had lots of massages in my time and this one wasn't one of the best. The room was very cold. I'm glad I opted for hot stones because it was the only warm things about the entire experience! When I told the therapist that I was cold, she said she was warm and asked if I'd like her to get me a blanket, but I was so cold by then, it took ages to warm up. In most places, they usually use a heated under blanket but there was no heat coming from that either. After she'd finished, I stood on the floor and that was freezing! The radiator was barely warm. I have to be honest and say I was glad to get out and go and get a coffee to warm me up. I didn't come out relaxed and I don't think I'd ever go back. My husband complained to reception who said they'd tell the facilities manager, but that was it. Quite a disappointing experience for what is a lovely hotel in places.”