“Bonito hotel con lujosas habitaciones, buenas instalaciones y buen servicio. Ideal para relajarse y descansar. No está lejos del centro histórico de Funchal.”

“We stayed at this hotel for the first time for 10days from November 1st. The weather was amazing. Firstly the positive's. The Reception Staff were amazing and helpful. We had a lovely deluxe room with pool and sea view, although I think the rooms need revamping especially the bathrooms even if the carpets and the grouting was redone. All looks a bit dated and tired. The main reception and restaurants were lovely. This is the first time we have ever done all inclusive not sure we would do this again. Breakfast was very good. Pool bar was ok for snacks. But I think what let the concept down was the evening meal. I just found the selection a bit bland. It is a bit like a marathon, as soon as you put your knife and fork down they were clearing your plates. Most of the restaurant staff were miserable, and I felt you didn't have a relaxed dining experience. Out of the 10 nights we stayed we went out for dinner 6 nights, I like to have the full dining experience when on holiday which is spread over a few hours and the service, which is definitely lacking in the restaurant. Would I give this hotel 5 stars definitely not. But overall I would give it 3 stars. The restaurant staff could do with some training from the front of house staff. Oh forgot to say the cleaning staff were lovely and room was always cleaned well. The other thing that I forgot to mention that I was shocked by and have probably been to Madeira 30 times before, and have never witnessed before was that we had a group of men who were staying at the hotel not sure if they were Russian or Eastern European who were extremely drunk and out of order at the pool area. They shut the pool area and didn't serve them anymore drink. But was surprised to find that when we went to dinner they were in there helping them self to wine by the bottle, were extremely rowdy and very untasteful with remarks to young ladies. Although this was not the hotel's fault. I feel that they should have been removed from hotel. I hope that this is not a taste of things to come as I have always said that Madeira is one of the few places that I have been that does not welcome lager louts.”