Luxury at its Finest: The Ritz-Carlton Bachelor Gulch in Beaver Creek, Colorado

Jillarae Reyes

Nov 24, 2019

3

Hotel itself was beautifully decorated, and cozy. All support staff was amazing with the exception of the front desk. They tried to upsell us on the club lounge access and when I shared that on my reservation I am already guaranteed lounge access (my room I booked says so) they said I still needed to pay the extra $200 even with my Marriott status. I am displeased with their lack of urgency when I rang concierge or front desk, similarly while using the app. I walked downstairs EVERY TIME we needed something. We had noisy neighbors and awkward fighting across the hall in the middle of the night. Because it took so long for the staff to jump in, we asked the neighbors to keep it down ourselves (Seems like the right human thing to do at 9pm). When we shared our feedback with the front desk, they advised us to ring them next time which was obvious they weren't listening when I initially shared their SLA was too long. Finally, our bill was incorrect. We had line items for restaurant checks that were not ours. Because I was inconvenienced so much during my stay, unsure this Ritz matches quality service of other Marriott properties and don't think I'd recommend this other than having access to spa amenities. I expect more being an elite member and while staying on a club lounge floor.

Meagan Mooney

Nov 12, 2019

5

We have come to this particular RC 3 times now and each time have been so impressed with the service and friendliness of the staff. This hotel is extremely dog friendly which is one of the reasons we love it so much! From the nightly s’mores to the weekend live music and the awesome grotto. This hotel is a must!!

Diana Diminenco

Oct 09, 2019

5

Ritz-Carlton, Bachelor Gulch is a beautiful property. The location is slightly secluded from Beaver Creek city but there are shuttles running constantly to town and back which worked out great for us. The staff was friendly and provided great customer service. There are many hiking trails, overall is a really nice place to relax.

Sealy Hambright

Sep 21, 2019

5

I had a wonderful private hike with a guide named Deanna. She was incredibly knowledgeable, charming, and charismatic. I really don't know which was better, the lovely views looking out through the valley, or the enchanting banter shared between myself and my lovely tour guide. 5 stars Ritz Carlton, and 5 stars to tour guide Deanna.

Nancy Ziffet

Aug 13, 2019

5

Our stay was for leisure, 6 days. From the moment we pulled up, the staff was exceptionally warm and welcoming, making sure every one of our needs was met. Our bellhop, Brian Sanford, not only polite and friendly, offered us specific suggestions on actives we might like to do. The room, initially was not satisfactory, however, Greg, the manager immediately came up and found a perfect room to our liking. Greg actually showed us the room first to ensure we were happy with it. The service was outstanding during our entire stay, including the valet, concierge, housekeeping, spa, dining, front desk, bar, and hotel porter. The amenities were wonderful, some include the billiard room, heated pool and jacuzzi, spa, and the shuttles at request were a bonus! The hotel offered morning Mountain View yoga and guided trail hikes daily. The room was well-appointed, mountain-cozy and comfortable. We have stayed at multiple Ritz Carlton’s, yet this experience was the absolute best of all! Thank you to all at the Ritz Carlton Bachelor Gulch resort! Can’t wait to head back.

658darae

Great location - horrible service

2

As you can see from my other reviews, I'm not a high maintenance traveler. However, this property was very disappointing. 1. I requested an early check in of 1pm. I am a gold elite Marriott and...

Cpmorgan1994

Amazing Honeymoon Stay

5

Needless to say the hotel exceeded my high expectations. My wife and I stayed for our honeymoon and the staff went above and beyond, the spa was incredible (do the copper tub soak, worth the money...

Brooks T

Unbelievable Ritz Carlton Level Experience

5

We splurge for Ritz Carlton stays when we can in places such as Bal Harbour, Berlin, Naples, Aruba, Dove Mountain, etc. This was the best property, from a location and service perspective, that we...

The Ritz-Carlton Bachelor Gulch, Beaver Creek

The Ritz-Carlton Bachelor Gulch

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