Grand Park Royal Cozumel
Playa Paraiso Km 3.5, Zona Hotelera, Near Playa Caletita, Cozumel, 77600, Mexico
Rating
4
Price Level
$$
Rooms
342
Pets
No
from
$ 3,871.99
25
Dec
Grand Park Royal Cozumel, Cozumel
Grand Park Royal Cozumel
Price & Availability
Select your room
Deluxe Ocean View ·
All Inclusive
Cancel free of charge before Fri, 6 Dec 2024
Doble Deluxe Vistas Al Oceano ·
All Inclusive
Cancel free of charge before Tue, 3 Dec 2024
Room Deluxe Ocean View ·
All Inclusive
Package Rate
Cancel free of charge before Fri, 6 Dec 2024
Deluxe Ocean View , 2 Double Beds ·
All-inclusive (food/beverages/snacks)
Double Sea View ·
All Inclusive
Package Rate
Non Refundable
Doble Vistas Al Mar ·
All Inclusive
Cancel free of charge before Sat, 14 Dec 2024
Ocean View ·
All Inclusive
48% discount
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Very Good
4
968 reviews
5
3115
4
2448
3
1182
2
541
1
432
Customers Review
Cleanliness 4.4
Comfort 4.1
Neighborhood 4.4
Amenities 3.9
Condition 4.1
Recomendation 60.7%
“Our first time at the Mexican Restaurant at Grand Royal was so great. The staff was incredibly attentive and so nice! The food came out at perfect timing and was delicious. I got the Gordita appetizer, the tortilla soup and the mix plate; everything was so great! Thank you so much Wilbert, Maribel, Manuel, And Javier.The hotel as a whole was so amazing, THANK you Miguel Cesar y Angel for the great service!”
— Ximena Arevalo
“The staff was not helpful. Cesar at the front was very pushy and cared more about selling packages than giving us information about the hotel, he kept stating that the sales impacted his commission. The room we were initially in 1109 did not have working air conditioning and had mold/mildew on the walls, ceiling, and drapes. We called the front desk several times and were told to WAIT IN THE ROOM until maintenance got there. We had to take pictures and go to the front desk and demand a new room. The staff wanted us to stay in the room until they came to clean but it was a health risk so we insisted on a move. I want to add that we noticed that room 1109 had to remain vacant after we insisted on a move due to the mold/mildew. The second room we were placed in 2128, the ceiling was leaking at the front of the door and the staff placed towels on the floor. We asked to have maintenance come to resolve the issue as this placed us at risk of falling; maintenance arrived 4 days after our request, the day BEFORE we checked out.
The seafood and Mexican restaurant staff were very discourteous. We were ignored on multiple occasions by all staff, waiting longer than other non-black patrons that would come in long after us. We felt marginalized. We would wait for over 30 minutes for service and often had to approach a waiter to take our orders while other patrons were given service right after they were seated. At the Mexican restaurant, we did not receive half of the order placed and what was received was cold.
The staff is also very inquisitive and condescending, often questioning our movements/activities within and out of the hotel. Making statements that came across as though we had no business talking to anyone outside of the hotel.
This was our first time in Mexico and this hotel left a very bad taste and is a horrible representation of the people of this country. If we had not gone outside of the hotel and met other Mexicans we would not consider returning to the country. Do better. We will definitely not be returning to this hotel.”
— Larisa Reid
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