“Es la tercera vez que nosotros vamos a este establecimiento de excepción ! Leo con tristeza ciertos comentarios muy negativos. Hay que saber que este hotel tiene la particularidad de encontrarse en un sitio reducido, largo de dos kilómetros entre la recepción y el mar. Durante los dos kilómetros, una selva tropical se abre a los huéspedes que saben apreciarla. Cenotes, lagunas, lagos, animales y pájaros típicos de la zona, es decir, un regalo para los ojos y los sentidos. Estos dos kilómetros se pueden hacer a pied, en bicicletas a disposición o en carritos eléctricos que pasan de tanto en tanto. Tres restaurantes proponen una gastronomía fina o típica de gran calidad u original y sana. Los desayunos son copiosos y excelentes ! El bar, abierto en permanencia, permite beber sin límites y casi sin horarios. Todos los dos días este hotel, propone espectáculos de calidad.Un SPA de alta calidad y de confortable esta a disposición de los huéspedes.Las habitaciones son muy amplias y el servicio de limpieza excelente.No se trata de un hotel para hacer un “negocio” tomando los precios más bajos. No es un hotel law cost y de ese hecho, recomiendo tomar el servicio todo incluido.Cierto que en esta última estadía hemos sentido que ciertos servicios no se encontraban en la excelencia habitual.Hay que tener en cuenta que el hotel estuvo cerrado nueve meses a causa de la situación sanitaria y que debió soportar dos huracanes y una tormenta tropical.Por estas razones hemos encontrado algunos defectos como problemas con el agua caliente, con la bicicletas, las cuales no estaban en buen estado y eran escasas. Cierta lentitud en algunos servicios, pienso dada a la falta de personal a causa de la situación sanitaria y pequeñeces con poca importancia.Lo más importante, es decir, la tranquilidad, la belleza de encontrarse en un sitio fabuloso, el mundo animal, los servicios, la calidad, la amabilidad y la competencia de casi todo el staff, se encontraba a pesar de las situaciones que vivió el hotel.Mi consejo, tomen una estadía en all inclusive, es más caro pero lo merece sin ninguna duda. Hagan abstracción de los pequeños defectos dados a la situación y a las sargasses que lamentablemente todos la costa debe soportarlas y aprovechen de un hotel raro, particular y casi único en el mundo.”

“Blue Diamond Luxury Boutique Hotel Review Wow, that title is a mouthful! It also sets up very high expectations especially when you see the impressive photo/video representation of the resort. Our stay there in early June of 2021 proved to be a mixed bag though… First off, we stayed in a Blue Lagoon Junior Suite which was absolutely gorgeous. It was more than enough room for two adults, very private, quiet, located conveniently and immaculately clean. It is the best hotel suite I’ve ever stayed at because it was set up as a villa rather than a gigantic hotel building with suites and rooms piled on top of each other. The staff was very attentive, enthusiastic and helpful. One of the hosts at the front desk even helped us with a snafu concerning a tour that we set up prior to staying at the hotel. She spent a fair bit of time and effort helping even though the tour was through a private company that had nothing to do with the hotel. Outside of the above descriptions, the luxury boutique hotel did not match or live up to their name or website images. Notably, the grounds and facilities are in need of repairs and TLC. A hurricane or two plus the pandemic have taken a toll on the place. We saw a resort trying to make a comeback with varying efforts. Even today as I write this, the images on their website do not match the reality we encountered. That nice looking dock stretching out into the pristine waters exists only as a small weathered wreck that barely extends beyond the beach. The beach itself is nowhere near the depth and breadth shown in the advertising photos. Unfortunately, we were there during the time a constant barrage of seaweed piles up along the coast from Cancun all the way to Tulum and beyond. The nearby resorts up and down the coast attacked the unwanted vegetation with differing amounts of exertion and methods. The Blue Diamond did not put much effort in cleaning up during the time we stayed there which rendered the beach all but unusable. The restaurants were all very, very good. Unfortunately, they were not all open while we stayed there. By the end of our 7 day stay, we were becoming bored with the somewhat limited menus. If you are considering this place make sure to ask several questions especially about the beach conditions. Finally, we set up a snorkeling excursion through the hotel concierge to make up for the above mentioned tour problem that ended up in a cancellation. The snorkel tour company was a new partnership with the hotel at the time. The hotel did not investigate this snorkel company at all and could not provide a detailed description about the tour, how it would be run, what to expect or to what location it would take us. We ended up with an experience vastly different than expected. It turned out to be something very challenging and not recreational for the most part. Again, ask several questions and if they do not provide answers, be forewarned. I would consider staying here again in the future only when there is no seaweed, all of the facilities are open and only if the resort matches the images I saw in their advertisements.”