Experience Luxury and Relaxation at Hotel RIU Cancun in Mexico

Gaby Arce

Dec 28, 2022

1

No llevo ni 24 hrs en este hotel y ya se que nunca quiero regresar. Se vende como algo que NO es y por lo que vale uno esperaría lo mínimo! Muchas fallas de mantenimiento, llamamos mas de 3 veces a recepción y hasta que no bajamos no nos hicieron caso. La comida INFAME. Si no te gustan los mariscos, evita este hotel porque TODOS los restaurantes huelen a eso. Cero planeación del placement de la comida, ayer los postres estaban al lado de una bandeja de almejas… imaginense a que sabían 🤢 No hay amenities en los baños (shampoo, jabones, etc) solo un gel “todo en uno” en la regadera asi que traigan sus cosas de uso personal. Sobrevendido, overrated… una terrible experiencia

Marian Russo

Dec 21, 2022

4

Es muy bueno, la atención, las instalaciones. sin un poco antiguas, pero nada grave La playa es hermosa, tengo la suerte que el agua está impecable, sin nada de sargazo. La comida del buffet aprueba con lo justo, pero los restaurantes son buenísimos. Tiene bastante playa, pero es finita. Un par de veces al día hay que moverse finde está el sol. Lo recomiendo igual!

T

Dec 21, 2022

5

Fantastic hotel with a great vibe. All the staff are friendly especially Karla the cleaner for the men's and women's toilet beside the sport bar. Karla was so happy and always greets with a smile. I enjoyed the aqua water classes with Rum and the main trainer, although it was a work out. I loved international and Michael Jackson night. Also the bars and the restaurant are 2 minutes walk away. The scenery is stunning, I can't wait to come back.

Aquila Hodgkins

Dec 21, 2022

4

Amazing holiday, we had the best time! I would definitely say managed expectations is key. Good value for money, the hotel puts on free foam, beach and silent parties which were amazing. I would say if you was 20-50ish and just wanted a fun laid back holiday this hotel was perfect (probably a little bit lacking if you want 5 star luxury) Please be wary of your items poolside, unfortunately there was a bag theft and we had a few personal items stolen while at lunch but if you are vigilant and don’t leave bags unattended you should be fine. Also try to avoid the floor with the weird barrier over the balcony (you will see what I mean in other reviews)Side note that I wish someone said to me- make sure you try all the restaurants straight away, we missed a few of them because we waited until the end of the holiday :) they are so good!

Amanda Silvério Rossi

Dec 07, 2022

4

Gostei de quase tudo no lugar, vamos começar pelas coisas boas, o pessoal que trabalha no hotel são incríveis super educados fazer você se sentir confortável no hotel, as bebidas super geladas saborosa, tem comida para todos os gostos. Em relação a comida aos brasileiros o feijão deles é tipo uma pasta um tutu, arroz gelado o resto uma delícia. Tem piscina para todos os gostos, a praia super limpa. Agora as coisas que não gostei, primeiro de tudo o quarto, cheira mofo e tem uma aparência parada nos anos 2000, até a coberta deles é antiga, Área da piscina e da praia, conta com apenas um banheiro feminino e um masculino com 4 divisão, achei pouco pela quantidade de gente que fica nesta área. De resto é um hotel incrível você já chega e é muito bem recebido com drink, fomos de lua de mel e no segundo dia chegamos no quarto e ele estava todo enfeitado para lua de mel 🥰

Solange Elisa Manosalva Cerda

Dec 07, 2022

4

Excelente vista, atención y servicio. Hace dos semanas estuve en Riu Cancún y primera vez, me encantó la vista desde la habitación y el servicio entregado en cuanto a la limpieza. Sin embargo, considero que hay muy pocos ascensores para tanta cantidad de personas que residen en el hotel, a veces era imposible subir al piso, ya que los ascensores se llenaban y por último, considero que deberían "modernizar" parte de los muebles de la habitación y baño.

Derlandio Nascimento Filgueiras

Nov 28, 2022

4

Ponto negativo..a comida era muito repetitiva e poucas opções em relação de outros resorts que fiquei na Riviera Maia.. reposição no frigobar.. tinha que pedir todos os dias... Ponto positivo..a cordialidade dos funcionários... à vista MARAVILHOSA do quarto para o mar de Cancun.. enfim entre pós e contra com CERTEZA voltarei a me hospedar neste hotel ..

Elsa Alonso

Nov 28, 2022

2

Escogí este hotel para festejarme mi cumpleaños y la verdad es que no fue lo que esperaba, el hotel esta muy bonito pero me dieron una habitación que tenia olor a drenaje, la limpieza que hacen a la habitación es muy tardado y te dejan rollos de papel incompletos, no dejan jabón aunque lo fui a solicitar a recepción no me hicieron caso, tampoco dejan crema para las manos, me toco desayunar el día de mi cumpleaños y una señorita que prepara los huevos me atendió super mal no puedo olvidar esa desagradable experiencia, los tiempos de desayuno y comida son muy puntuales y te cierran el lugar y andan limpiando para que te vayas. No me gusto la atención, la habitación ni la comida.

Lorena Gutierrez

Nov 28, 2022

5

Hola ... Me pareció muy bonito y agradable el hotel. Habitaciones a amplías y limpias. La comida en general buena y variada... El entretenimiento agradable... En general buena experiencia... El único detalle a resaltar y no menos importante es la atención... Los empleados son poco amables o más bien discriminan... Les comparto mi experiencia.. Un mesero nos recibió y asignó mesa pero los clientes siguientes eran extranjeros, entonces nos dejó y se fue a atender con mucha amabilidad a los extranjeros ( que al final tristemente le dejaron un dólar de propina) considero que les hace falta capacitación en servicio... Los mexicanos también vamos a gastar nuestro dinerito... Aún así muy agradecida con sus instalaciones y con parte del personal ☺️ ( no todos son iguales)

Lukasz Zbylut

Nov 21, 2022

4

Great value hotel. Very fun, with many younger guests and lots of energy energy. Many activities and games. The staff is attentive and the food is delicious. Don't book there more expensive all inclusive resorts. They are almost all empty and boring. This one is vibrant, in a great location, and won't break the bank. The rooms are a bit dated, but you won't spend much time in the rooms anyway.

Melina Potenza

Oct 28, 2022

4

El hotel es hermoso. Muy bueno el entretenimiento, la comida, buena predisposición y buena onda del personal. Te hacen pasar unas vacaciones increíbles.Lo único malo que voy a resaltar es que los restaurantes temáticos son imposibles de conocer, el horario es muy acotado y al no permitir reserva o vas a cenar a las 1830 o no los podes conocer.Otro tema a resaltar es que en la habitación hay una puerta ( adjunto foto) que comunica con la habitación de al lado, o sea, prácticamente convivis, escuchas lo que hablan y lo que hacen los huéspedes contiguos,lo cuál es inadmisible.

Yoli G.

Oct 28, 2022

4

This hotel has one of the best beaches in Cancun. The water was so clear and clean. You can snorkel and see some beautiful fish. There was plenty of beach chairs without having to reserve ahead of time. The property for the most part was very clean. It is an older property and the employees work very hard keeping it clean. It is an all inclusive for food and drinks. No complaints there , everything was pretty tasty and fresh. The hotel is centrally located and near shops. The view from our room was absolutely breath taking. The rooms are very spacious and the beds were very comfortable. The only negative for us was the smoking. It is a smokers paradise and it’s hard to find a place to relax without encountering the smoke. The hotel has good entertainment every night and very talented people. We would consider staying again at this property and would recommend.

karen leach

Oct 25, 2022

5

Just come back from a two week holiday here I have to say it was absolutely lovely from the hotel itself and especially all the staff. We didn’t come across anyone who wasn’t willing to help in some kind of way they were always very pleasant and very welcoming The hotel has lots to offer and is very spacious with chill out areas if you need a rest from the entertainment side of things. (You get no hassle from any of they if you don’t want to join in neither) The rooms were very spacious any kept clean and stocked up on a daily basis. As for the meal options well there was loads to choose from albeit the usual you expect from being all inclusive but it was very tasty an fresh made all the time. The steak house and the Italian were rather nice too. Overall we had a really enjoyable pleasant holiday and the beaches are to die for

Lorraine Alexander

Oct 10, 2022

5

We have just returned from a two week stay. We had a fabulous time. The food we found excellent, so much choice, the staff were all outstanding, and couldn't do enough for you, and were always smiling🙂 Everything was always kept so clean. Rooms very spacious, beds were extremely comfortable, cleaned everyday. The entertainment we found to be very professional, which we enjoyed sitting watching after our evening meal. Plenty of area's to sit and watch the world go by. There was plenty of choice on where to sunbathe, you had the quiet pools and if you wanted a bit of fun, you could go to the area where the pool bar was. So much choice, if you enjoy a drink , even in your room. To sum it up, we had a fantastic time in a beautiful hotel😀

Eduardo S.

Sep 28, 2022

5

Hotel muito bom. Comida excelente. Em frente ao hotel havia uma esgoto transbordando, e os ventos fortes de Cancún pulverizavam esgoto no ar. Você saia do hotel pra dar um passeio e o cheiro de fezes tomava conta, além de voltar direto pro banho pra se lavar das gotas e partículas lançadas pelo vento

Julio Basilio

Sep 28, 2022

5

Atendimento excelente. Muita variedade de comida. Drinks parecem muito artificiais, mas são bons. Estrutura de piscinas, localização e praia é ótimo.

Marden Rolim insta: viagemvailembrancafica

Sep 28, 2022

5

Sigam no insta: viagemvailembrancafica Cancun/México - 2014 - Se tivéssemos que eleger a melhor viagem da vida, Cancun estaria em primeiro lugar. O @riuhotels foi uma escolha maravilhosa de hospedagem, tanto quanto ao atendimento, qualidade e variedade de alimentação, entretenimento, animação e piscinas maravilhosas. Cancun é assim: ou da vontade ou da saudade. 🏖

Rubén Tenaglia

Sep 28, 2022

5

Este hotel es excelente. Muy buena ubicación, en primera línea de playa y de muy buena playa (nada de sargazo). Las habitaciones son excelentes y con una vista espectacular. Las comidas de muy buena calidad y variedad. El personal muy amable. Permanentemente están ofreciendo bebidas, estés en la playa, en el lobby o en cualquier otro lugar. Todo diez puntos.

Adriana Matta

Aug 28, 2022

4

Pontos positivos: All inclusive com variedades no buffet,café da manhã com muitas frutas, queijos, sanduíches variados. Restaurante a La Carte, piscinas sempre limpas, coquetéis refrescantes. Quartos grandes, arejados é sempre limpos. Pontos negativos: fomos roubados em nosso quarto, comunicamos o ocorrido a gerência. Ficaram de retornar com 3 dias, fizeram um rastreamento no cofre faltando 1 dia para voltarmos ao Brasil, este rastreamento não deu em nada, comunicaram que o aparelho que faz o rastreamento estava com defeito. Ofereceram uma diária ou uma massagem, mas o nosso voo era no dia seguinte bem cedo. Pediram nosso e-mail e até hoje não recebemos nenhuma solução do furto.

Gabriel Mattes

Aug 28, 2022

5

Simplesmente magnífico ! Um hotel 5 estrela que faz você sentir muitas saudades quando vai embora! Comida maravilhosa Atendimento ótimo! Um lugar pra você curtir com a família - esposa ou namorada ! Uma experiência única ! - Avista do quarto para mar e deslumbrante!

Maribel Carvalho - Artes em Panos

Aug 28, 2022

5

Ótima, local de praia sem pedras para um bom banho de mar.RESTAURANTES ÓTIMOS. SERVIÇO DE BAR,ÓTIMO. COMIDAS BOAS,DOCES (PÉSSMOS) DRINKS COM POUCO ÁLCOOL, MAS Á VONTADE.

Marie Tabanda

Aug 04, 2022

5

Check in and check out went smoothly, and everything about the stay was great. Staff were all friendly and efficient. The room was very nice with a view of the ocean. The food and drinks were great, so many choices and well prepared, from breakfast to dinner. They had shows at night, too. There was really no need to leave the hotel, it is all inclusive after all, but if you want to do some day trips, they also provide that service, with a variety of activities to choose from. All in all a great experience.

Escalada Albirroja

Jul 28, 2022

5

Estamos por la mitad de nuestra estadía y la verdad estamos muy conformes con todo, previo a venir me detuve a leer comentarios y muchos me preocuparon innecesariamente, hoy compruebo que esa gente que critica el servicio o el hotel realmente no hay nada que pueda conformarla y que si tienen tantos dramas o traumas, mejor que se queden en su casa. Vinimos en familia con un bebé y la estamos pasando muy bien! Gracias. La comida es variada y completa, las piletas y la playa un lujo y el servicio de la gente que trabaja en el hotel es de lo más amable.

Roseann McCreadie

Jul 01, 2022

5

Me and my 3 friends are only just home and we were very sad to go, we had the most amazing time at this hotel. The staff were absolutely amazing and I mean all the staff, they really cannot do enough for you, always so happy and pleasant.. The food was good my fave was the Japanese tho, the frozen Margaritas I am going to miss a lot!!! I will definitely be coming back too see you all, miss you all already. Best team working in this hotel.

Romona Murphy

Mar 26, 2022

4

It started off kind off rocky, we were given a room with a moldy smell but was changed to a much better room once I complain to the front desk. The services was awesome and the food was good for the most part. I enjoyed myself, they try to keep you entertained everyday. The elevators are a little slow during check-out because the only allow 4 people at a time. They give you a free Covid test but I never got my results, so I had to take another at the airport in order to leave Mexico, so be careful with that.

Ashley E

Mar 25, 2022

3

The resort overall is nice and friendly. The lobby was very clean and smelled fresh. However, my room was very moist and humid inside followed with a strong sewer smell. It was terrible, I complained but nothing was done. The smell lasted my ENTIRE stay. The air barely worked in my room which is probably why it was so humid. The bathroom also had an unpleasant stench as well. After showers I was still hot and sweaty. The food was not that great, but I didn’t expect 5 star meals from an all inclusive resort sadly. Overall the staff was nice but my room experience will prevent me from staying here again.

Hugo Torres

Mar 22, 2022

1

Rooms in poor condition with a clogged bathroom full of tartar, liquor for drinks of very low quality, bad food, only the staff is friendly but the hotel is not worth what it costs.Habitaciones en mal estado con baño atascado lleno de sarro, licor para tragos de muy baja calidad, mala comida, solo el personal es amable pero el hotel no vale lo que cuesta.

Bowie Casey

Mar 21, 2022

5

All inclusive is no joke. All the staff are incredibly nice and very personal. Food is high quality and buffet has great options. The pool is amazing and there is always activities going on. I love staying here and I always feel very VIP for a lack of a better term. First time and cancun and the best I recommend this place to anyone it’s amazing!!

Lucia lopez

Mar 01, 2022

4

El ambiente del hotel está muy bueno, los animadores y personal muy atentos. La comida está equis, hay cosas buenas y cosas malas. Mi habitación estaba un poco descuidada, no se veía cómo en las fotos, pero me gustó que había mini bar abierto y con botellas. Le doy 4 estrellas porque el precio me pareció muy caro para lo que ofrecían

Mike

Mar 01, 2022

3

No es de 5 estrellas, hay de 4 estrellas mejores que éste. Le falta mantenimiento a las habitaciones, no hay productos de aseo personal suficientes (por ejemplo no ponen enjuague bucal) y los productos que hay, son de mala calidad, el menú de alimentos fue el mismo durante seis días, el sazón es de comedor industrial, todo al aventón!Y del servicio de varios meseros con mucha discriminación. El jefe de piso del restaurante solo dio un NO como respuesta al preguntarle por cenas ligeras. Fue un rotundo “NO, SÓLO LO QUE HAY EN EL BUFET”.

Rodrigo Paz

Mar 01, 2022

5

O hotel é lindo. O atendimento de todos os funcionários é excelente. Todas as áreas do hotel são muito limpas. A camas é de alta qualidade e confortável. Tem uma variedade enorme de comidas. Recomendo.

Eli Gonçalves

Mar 01, 2022

5

Hotel all inclusive com uma ótima estrutura, bons restaurantes, piscinas amplas, com uma ótima localização (perto de clubes famosos como o CocoBongo). Ótima experiência. Recomendo!

Alin Pricopie

Mar 01, 2022

1

The experience at Riu Cancun was not a pleasant one at all. From the moment we arrived at the hotel to be accommodated we were told that we would have to wait 3 hours because our room was not ready. Going over it after all the time lost with part of the luggage behind us we end up in the so-called 5-star room. Terrible towels, brown, shabby, and used bows, the only "equipment" the bathroom soap had absolutely nothing left, let alone bathrobes or slippers, when even the shower gel was missing from that plastic dispenser broken, torn sockets, the smell in the moldy room, a king-sized bed was actually a bed made up of two other people. The only beautiful part is the view from the balcony on the 15th floor. Otherwise horrible. About the staff, the attitude leaves much to be desired, a totally aggressive and defiant approach in the proportion of 80%. Cleanliness done in a lax and totally careless manner. Good food, the only thing bothered is that it is not taken into account that it is lunch time and it sweeps right next to you while you eat. I requested a change after the first two days because I paid for a 15 day stay. As a result, they moved us to Riu peninsula, the room was much better, more spacious, but the rest of the management was identical, nothing out of the ordinary. I do not recommend this hotel in any form, conditions that are far too poor in the context of the 5 stars that claim to be their teeth.

Ecxils

Mar 01, 2022

2

The lobby exceeded my expectations, and me and my family were immediately catered with drinks and hospitality the moment we walked into the hotel. Nothing good lasts. We run around the entire area of the hotel trying to find our room, which we found was in a different building. After chasing our own tails finding our room, we entered and were immediately blasted with a moist wind, the room was super damp, probably because it hadn’t been occupied in quite a while. After, we were disgusted to see that the toilet was STAINED YELLOW! It wasputrid, I had to wipe it up and down, all over. Not to mention the shower, the shower head was tilted to the right, and the water was spraying over the wall, when you went and turned the shower head to face towards you, it moved back to the right. Not only that the temperature fluctuates constantly, it’s never consistent, cold, then boiling hot. The food was extremely dry, I felt like I was eating cardboard. The performance and show outside our room was extremely loud and irritating, you could focus on nothing with mariachi, opera, and singing in the background. The only good thing about this place is the drinks and the view.

Sandy Ye Yang

Mar 01, 2022

4

Beutiful hotel and beautiful beach. 🏖️Staff 10/10 - They were all excellent, they were all welcoming and kind.Food 7/10 - Buffet were good but lacked quality to them, them had these restaurants with themes (steak house, Italian and sushi).... Went to the sushi one and were the first to enter and almost last to serve, staff in there were not so good and some of the food were cold. We ended up leaving and went to the buffet 😂Room 9/10 - The hotel had the most comfortable bed ever, however they had locked doors to other rooms and sometimes could hear the person from the other side.They had free bar fridge and alcohol which they refilled everyday.As for the clothes iron it was not good.

Calvin D

Feb 27, 2022

5

We had a great time here, casual dinner to nice dining, plenty of pool time and options to book excursions right within the hotel. Plan ahead and make a reservation for dinner before going to get ready after the pool. You can get away with a polo and khakis at pretty much any of the sit down restraints, even a nice t-shirt or henly, but you won't look out of place if you scale it up to pants and a button down either. Ladies can wear pretty much whatever they want, but nicer dresses were certainly out as well as cocktail and sundresses. The club on-site is nothing compared to the ones on the strip, but if you're just looking to dance, it is still fun. Bring a portable speaker as music is only in certain areas and sometimes not on.

Wagner Teixeira

Jan 29, 2022

5

Ótima experiência. Ralação custo benefício Excelente. Comida do all inclusive muito boa. Quarto e serviço ótimo.

Anytt Gómez

Jan 29, 2022

5

Excelente ubicación del hotel en el corazón de Cancún! Para quien quiere la fiesta, es Excelente opción! Muy rica la comida y la atención de su personal es muy cálida y atenta. Lo malo, es que la atención del personal de limpieza de la habitación, no deja todos los artículos de limpieza, siempre faltaba jabón, shampoo, Toallas, pero al pedírselos, las daban, pero el punto es que no debes andar tras ellos pidiéndoles. Pero todo lo demás, Excelente 👌.

Jesus Gonzalez

Jan 29, 2022

4

El hotel es uno de los 3 RIU en cancunestan Las americas / Palace / Riu cancun. Es Importante saber que tiene 5 estrellas pero es clase B es decir hay varios detalles quelo diferencian . Por temas de pandemia ( segun ellos) cierran losrestaurantespara sanitizarlos y nunca estan abiertos todos a la Vez ,a mi me molesto muchisimo este particular, ademas luego de las 10y40 pm solo hay comida en el sport Bar ( manzanas / nachos / burritos de pollo sandwichde queso) NO puedes pedir comida a la Habitaciónni siquiera pagando ✅la atencion es suficiente , Parca y Binaria o si o no . 😔parece muy riguroso su entrenamiento . ! Hablamos con 2 gerentes ( andrea y otra mujer) para manifestarles nuestros inconvenientes.Las instalacionesson INcreibles . Y una belleza de lugar , la comida es buena y las bebidas tambien, las instalacionesson hermosas y ña ubicacion inmejorable.

Hugo Garza

Jan 29, 2022

5

Excelente Hotel, primera vez que nos hospedabamos ahí, estuvimos 5 días, me gustaría resaltar la amabilidad de todo el personal quienes en todo momento están al pendiente de que no te falte nada, todos con una excelente actitud, tiene una playa muy linda y limpia. El área de oportunidad que me gustaría comentar es la saturación de los elevadores cuando hay alta ocupación, puedes estar esperando algo de tiempo sobre todo si estás en un piso alto en donde no es factible subir por las escaleras, estábamos en el piso 13 las cuales las habitaciones tenían vista parcial al mar , es decir hay una barda como de 1.5 mts el cual para ver el mar tendrías que estar parado, aunque había otras habitaciones con un mejor balcón, adicional en la habitación en qué estábamos había una puerta de madera la cuál conectaba a otra habitación externa, por aquí el ruido se filtraba demasiado al grado que el huésped de al lado roncaba como ferrocarril e interrumpió mi sueño un par de noches, mientras en otra habitación estaban mis hijas me contaron en la habitación de al lado escucharon lamentos de una mujer y rechinidos de la cama por lo cual les tuve que decir que a lo mejor era una pareja que estaba jugando a la lucha libre y que estaban ahorcando a alguien. En general le doy un 9.5 de calificación,sin duda volveria

Maribel Acosta

Jan 29, 2022

5

Excelente vacaciones!!!! tuvimos la oportunidad de hospedarnos en este Hotel en Diciembre 2021 y quedamos super satisfechos y con muchas ganas de regresar. Muy bien ubicado, las instalaciones en perfecto estado, Excelente servicio y atencion, en especial a las chicas de la recepcion, al Sr. Orozco, a Eric y a Vero que nos atendieron muy cordialmente, de verdad que los felicito cuentan con un personal muy calificado... las comidas buenisimas y variadas,las bebidas excelentes y la playa de las mejores lo recomiendoun 100%. Nos declaramos venezolanos enamorados de Cancun-Mexico.

Odirley Lima

Jan 29, 2022

5

I loved everything about this hotel that staff is wonderful the food was great and only complain that I have which is not really a complaint but there's not much they can do is the elevators are too small it only fit 4 people at of time I wish that they could make it bigger because the hotel itself can host almost 2000 people and only 4 elevators For the entire building.The pools were nice and clean they have their own covid test inside of the hotel,The beach oh my God the beach is absolutely amazing nice and clean you have chairs that arrive by the water they will bring your drinks from the inside of the bars right up to you in your beach chair.Each room has an ocean view that is what is amazing about this place everybody gets an ocean view I mean everybody. A+++++I will definitely comeback to Riu Cancun.

Sherin Thomson

Jan 09, 2022

3

Rooms are beautiful; we are in a suite.. But the food is horrible, the worst ever!! The people are sweet, and a lot of people are running around without masks, though. I am not complaining, but I wish I would have known how bad the food was, and I would have skipped the all-inclusive. No hot water in the shower, but the jetted bath gets really hot.. tip everyone, regardless.. it's not their fault; the food is so bad. A lot of beautiful people were getting married, that was sweet💞💞💞 it's a pretty young party crowd, I'm pushing 50, so I feel a little old to be here lol.. but the view from the room makes up for what it lacks..

Pablo Weiss

Jan 05, 2022

5

A localização é excelente, a comida no sistema all inclusive é uma loucura e vale muito a pena. A vista do quarto com vista para o oceano é fantástica. A área de piscina é um pouco cheia e barulhenta, mas a proximidade com a praia compensa.

Viviana Vilo Morales

Jan 05, 2022

4

Buen servicio, el personal muy amable. Bien ubicado, buena comida y tragos. Las habitaciones un poco antiguas. Al baño le falta remodelación

Bluesky !

Jan 05, 2022

1

Be Careful!Especially if you need PCR tests for COVIDA group of 25 people went here the week of Dec 19-25.. all Canadians that needed PCR tests to come back.. the hotel doctor performed our tests for $90 a piece .. the weird thing is that a handful of us tested positive and the rest negative.. how is this possible when we all hung out in close proximity for a week??Then we were told to go across the street and get retested … guess what … everyone that was previously positive is not magically negative, the only thing is we each paid another $160 for the test.. and that’s down from $200 that they wanted .. for such a reputable chain the RIU should be ashamed to run such scams for money!!!I will no longer be going to the RIU in any location!Scamming people in such petty ways is no place I want to spend my money with..

Jade

Jan 05, 2022

4

We stayed at Riu Cancun from December 17 to December 25. Overall, it was an excellent experience.Restaurants In terms of food, there is a fair amount of selection but I would personally stick to eating at the buffet over the restaurants they have (in particular, I would avoid the Japanese restaurant for it was unauthentic). A big shoutout to Samuel, the host from Turquesa for always giving a hundred percent by being attentive to hotel guests and making our stay memorable.Staff In general, all the hotel staff are diligent and amicable. I would like to give credit to Melissa at the front desk for being efficient with changing our rooms, as they happened to give us the wrong room not associated with the same class as our package, despite having to wait a day.Cleanliness The rooms are always very clean but in terms of towels and/or toiletries distribution, there definitely needs to be a standardization as the number of towels we received every day was different. We always had to put in a request for a foot towel. All housekeeping requests can be done through the Riu app as you can’t reach the front desk through the room phone.PCR Test The PCR test at the hotel is only available from 9 AM to 12:55 PM every day, but this information is not displayed anywhere.Complaint to the Manager A few days prior to departure, we did a PCR test at the hotel. Believing it was the most trustworthy of choices in comparison to doing it outside, the process was surprisingly unprofessional and unreliable. Not only did I not receive an email after testing, but when I went back to the testing counter the next day to follow up on this matter, I was told that the laboratory staff was unavailable for the day. It was a tedious back and forth procedure which contributed to an increased amount of anxiety having to leave the very next day. When we eventually received our reports, the laboratory got the age wrong on one of our reports. What the lab should have really done is have the customers double-check the information on their computers before submitting it.We had one of the front desk staff call the manager to address this problem. He did not introduce himself by name nor did he ask for ours, which should be the fundamental basics of what a manager should do. He merely apologized and while addressing that it is not their problem but the laboratory’s, it should still be the responsibility of a big brand like Riu to ensure that whatever is operated on their grounds to be reliable and trustworthy.In addition, the manager claims to have the revised reports be printed and given to us by midnight by slipping them under our door, but I had to then personally ask the front desk myself to print them out as it never happened. He also claimed to CC me in an email to the laboratory to file a complaint but again this was not followed through. He initially asked me to do this myself, which clearly already demonstrated his insincerity to customer concerns.I sincerely hope that no customers will have to undergo the same experiences as I have aforementioned above regarding COVID testing and that the manager will solemnly do something about how customers’ issues are addressed; not just swept under the rug. If promises are made to do something, they should be followed through. This does not set a good example for the rest of the hotel staff, as problems, regardless of how big or small are crucial steps into ensuring that the reputation of a large hotel chain is maintained.

Benjamin Droppert

Jan 05, 2022

1

The management here was negligible, unhelpful and unwelcoming, especially with the enforcement of adequate Covid-19 measures. The representative of Sunwing, Maricella was blatantly arrogant and self-serving. She refused to help us while asking how to properly Quarantine after testing positive for Covid. She instructed us to continuepartaking in the resort activities and nightlife whilst we had the virus. the other staff/employees of the hotel were attentive and productive. I do not recommend the Sunwing package for anyone who expects to be served with respect and empathy, as sunwing does not share these values, if any.

González López Andrea

Dec 29, 2021

5

Me encanto! Excelente servicio, comida, la limpieza y la habitación están más que Perfectos! Vale muchísimo la pena

Sandra Mara Moreira dos Santos

Dec 22, 2021

5

Maravilhoso! Limpeza, arrumação dos quartos, variedade nas refeições e bebidas... tudo perfeito 😍

mmmcmmmce Mmcrrmcrea

Dec 22, 2021

4

El hotel es muy bonito, de manera general se puede decir que está muy bien. Algunos aspectos necesitan mejorarse, por ejemplo el "Sports Bar". Ofrecen hamburguesas frías, burritos insípidos, perros calientes muy malos, etc., Que debes calentar en un único horno de microondas para el uso de todas las personas. Te llevas varios minutos en calentar lo que vayas a comer.Los restaurantes en general son buenos, pero lo malo es que debes hacer fila para lograr reservar en un restaurante de interés, como el italiano o el japonés, por ejemplo.La playa es bonita y el servicio es bueno. Si volvería, pero me gustaría que mejoraran los puntos que expuse.

Juve Barajas

Dec 15, 2021

4

Siento que las instalaciones necesitan un poco más de mantenimiento. Fui en diciembre y por el tipo de estación del año, el agua estaba fría (eso no es culpa del hotel). Muy buena comida.

Max Alves

Dec 12, 2021

4

Esperava mais, hotel sem muito luxo. Bebidas e comidas razoável. Pelo preço acredito ter opções melhores.

Kevin Estrada Villatoro

Dec 12, 2021

3

Esta muy bonito, buena atención, comida rica y mucho licor. Lo malo es que te sacan de la piscina bien temprano como a las 7 y no ponen música (los mismos huéspedes tienen que estar llevando sus bocinas). Por la pandemia aún no abren la discoteca y tampoco tienen servicio a la habitación con comida o bebidas por lo mismo (ambas se echan de menos ).

Luis Aguayo

Dec 12, 2021

5

Todo las instalaciones muy limpio, el servicio en restaurantes con mucha variedad de alimentos el personal atendió siempre cortes y rápido . El personal administrativo excelente. Gracias Hotel Riu Américas

Jose Tinajero

Dec 12, 2021

5

Es un hotel todo incluido estuve ay con mi esposa por 10 días del primero de octubre al 10 de octubre2021 Por cierto la vista al mar es magnífica estuve en el piso 14habitación 1402 Es asta arriba y se admira hermoso el panorama Limpieza magníficahabitación amplia El servicio de limpieza diariamente estupendo Los restaurantes muy buenos platillos suculentos Personal totalmente amable el show de primera albercas muy lindas son tres El mar totalmente hermoso Bueno el lugar es magnífico el hotel es un 5 estrellasen febrero del siguiente añoregreso en realidad el precio es estupendo No duden en visitarlo les encantará Mi nombre es José tinajero

Diego Pisano

Dec 12, 2021

5

Hermoso hotel,buen servicio,yo me alojé en el Riu Yucatan de Playa del Carmen y todos los pasajeros de los Riu pueden visitar,usar instalaciones, beber y almorzar en otros Riu de la misma categoría,previo una solicitud de autorización 24 hs antes, por lo tanto al ir a Cancun fui al Riu Cancun y es espectacular,enorme, excelente ubicación en la zona hotelera de Cancun. La playa es angosta pero el agua, su color y transparencia increíbles. Si no se quiere ingresar al mar se pueden utilizar las piscinas infinitas que están en una especie de balcón elevado,un entorno fantástico.

Lyubomira Konsulova

Dec 12, 2021

5

We had an amazing time. The people working in the resort are so sweet and helpful. They are making sure you enjoy every little bit of it. Whatever you need they will be there for you. The food was always fresh and delicious. Drinks were awesome at absolutely every bar. I want to say special thank you for all the sanitation, constant cleaning and the comfort they provided during COVID. Thank you so much for everything! We will be back!

Auda Gee

Dec 12, 2021

5

Spectacular. We got a room upgrade. The staff and service is top notch—always working. Their constant cleaning made the premises sparkle and shine at every turn. Constant activities— better suited to young adults. Close to EVERYTHING. Only had to take the bus or ferry when purposely traveling afar. Drinks, food and amount of children - not impressive. Crying children EVERYWHERE. The ease of taking covid 19 test was unbelievably simple.

Tobias Sassmann

Nov 30, 2021

5

I can highly recommend this hotel! Perfect location nearly to night clubs and bars. Also beautiful private beach section. At any time friendly and courteous staff. Outstanding food and restaurants. At least I have to say that the whole hotel area was clean and well-kept. Good work ! But that's what Riu stands for... It was my fourth time in this hotel. (I also tested the other Riu Hotels ) Maybe see you next year again ;) TOBIAS, Germany 09.11.21- 23.11.21

David H. Mason

Nov 22, 2021

4

For the all-inclusive: Pretty good, depending on what you paid. The people are very nice. Food ingredients and variety are very good, though not at the level of specialized restaurants. A weak spot is the coffee in the sports bar, which is often the only choice, that really needs to be improved. The location, beach are excellent. Of course since it's an all inclusive there's a party scene, but they were respectful and there's diversity. After five days, it's enough, but I have no real complaints.

Cristian Noetzold

Nov 12, 2021

5

Hotellll perfeitooo pra quem vem do Brasil pra cancun...bemm localizado..1 km do coco bongo...perto de tdo...pé na areia e tdo free isso msmo bebidas e comida a vontade e aconchegacao perfeita

Refayat

Nov 12, 2021

2

Staff were friendly and helpful.Bars were good. However, Would have been nice if they mentioned clearly that 4 of the 5 restaurants are closed. They have one buffet with mediocre food. Only on weekends the other "fancy" restaurant is open for dinner. What's the point of going to a resort if they don't have variety of restaurants.Not worth the money we paid for the hotel. The bedsheets and pillow covers were smelly and had to be changed. Only good thing is good beach access, and walking distance from the clubs.

Douglas Henrique of

Oct 12, 2021

5

Melhor lugar..ótima localização, estrutura, comida, pessoal muito simpáticos não precisa saber inglês da pra se virar bem lá...irei voltar fiz muitos passeios e não aproveitei tanto as atrações que o hotel tem semanalmente

Rodrigo FS

Oct 12, 2021

5

Hotel maravilhoso com vista maravilhosa do mar de Cancún! Próximo a quase tudo com possibilidade de ir de ônibus a locais mais distantes. Boa alimentação e funcionários bem educados!

Joseane Rupel

Sep 12, 2021

5

Quarto e banheiro bem amplos e limpos. Restaurante com mtas opções de comidas e serviço de bar super bem atendido. Shows e recreação nota 10. Praia em frente ao hotel maravilhosa!! Localização ótima, bem próximo a área de agito. Super recomendo!!!

Aline Perez

Jun 12, 2021

1

Péssima experiência. Fiquei hospedada por 6 noites (minha lua de mel) e me arrependo MUITO de ter escolhido este hotel. Eles vendem que tem 4 restaurantes (italiano, japonês, stakehouse e um outro) além do self service “padrão”. Porém de 24 a 29/5 apenas italiano e stakehouse abriram, e detalhe: um por noite. Se vc quiser comer em algum deles, tem que sair cedo da piscina e pegar uma FILA as 18h00 para tentar um lugar. Senão é o self service e pronto, vc vai jantar a mesma coisa que almoçou. Dizem que por causa do COVID só podem abrir um por dia, mas ninguém sabe responder quando pergunto pq abrem sempre os mesmos. O atendimento é uma piada... Cheguei da piscina um dia e meu quarto estava inundado com água da privada. Esperei mais de uma hora para que alguém da manutenção/limpeza aparecesse. Por conta disso cheguei as 19h na fila do restaurante italiano e adivinhem? Lotado, perdi o jantar. Numa outra noite fui MUITO mal atendida pelo “Júlio”, responsável pelo restaurante Stakehouse. Pedi para sentar numa mesa (vazia) com vista para o mar, ele não deixou. Perguntei por que, disse que se fossem limpar eu aguardaria sem problemas... Mas ele gritou qualquer coisa em espanhol e me mandou sentar em outra mesa. 5 minutos depois chegou outro casal e sentou na mesa que queríamos... Esse senhor Júlio me deixou falando sozinha mais de uma vez, não entendo como alguém assim pode trabalhar lidando com o público. É um verdadeiro absurdo. Também tive problemas com o atendimento da recepção. Liguei para pedir uma informação e fui muito mal atendida (o rapaz inclusive desligou na minha cara sem responder o que eu perguntei). Limpeza do hotel deixa MUITO a desejar. Os banheiros da piscina estão sempre sujos, entupidos, sem sabonete e sem álcool gel. Os ralos das duchas para quem sobe da praia lavar a areia dos pés estão todos entupidos. As duchas da piscina estão quebradas. Vi comida boiando na piscina mais de uma vez.O hotel tem tudo para ser ótimo, mas infelizmente está em más condições. O ponto positivo é a localização, perto do centro e num trecho da praia onde o mar é um espetáculo. Mas tenho certeza que existem outras opções de hotel muito mais vantajosas que o Riu Cancún.

Tara Smith

May 29, 2021

1

I have been to other resorts in Cancun and elsewhere, this was by far the worst one. Upon check in, the lady said my signature on the incidentals receipt did not match my signature on my passport. It took 30 minutes to check in, I had to sign my entire name several times, wait for copies to be made, and someone analyze the handwriting. Are you kidding me? I prepaid for my stay before leaving home with the same card. She even confirmed it was the card. So, the real me paid with my card at home then gave the fake me the same card to charge for incidentals, okay. We rarely had towels or wash cloths. No blankets on the bed. When we asked for a blanket, they brought one that looked like they just took it off a frat boys futon. Our keys did not work often. We couldn't get beach towels because they didn't give us towel cards. Food, what food? A buffet for breakfast and supper, same thing daily. The restaurants were closed, one open each night, so they were packed. The cooler with refrigerated sandwiches, burgers, and hot dogs to microwave - please, that's the only lunch option. The bartenders and staff were not mean, but not friendly compared to other places. The pools did not get cleaned. Lots of debris, like hair, floating. 5 star resort, what a joke!

Maromee Wwx

Oct 24, 2020

0

Instalaciones y comida buffet bien, los restaurantes de especialidad muy ricos y su personal muy amable, en cambio en el buffet nunca me atendieron, siempre tuve que ir yo por los tenedores y cuchillos (qué se supone el mesero reparte) así como café y todo eso, no me explico porque si acostumbramos dejar buena propina. El servicio de Misael y Antonina en bares estuvo excelente, así como del personal en el restauran japones e italiano. No se si volvería por la falta de atención tan notoria siempre en el almuerzo y comida, la verdad si me enojaba ser ignorado mientras a otros loa atendían muy bien.

Cristina Valdez

Oct 24, 2020

0

Excelente hotel! Estuvimos solo 4 días y la atención recibida por todo el personal siempre fue amable y cordial. Las instalaciones son buenas y la comida deliciosa y con gran variedad tanto en el buffet como en los restaurantes temáticos. Lo único que podría mejorar es la hora en que comienzan los shows nocturnos, ya que empiezan temprano y cuando eso sucede todavía hay gente cenando.

Leonardo Rossetti

Oct 22, 2020

5

To be honest, I really enjoyed it. The service is very attentive, the all-inclusive formula is unreal, all the rooms are Ocean-view, there is entertainment and a bunch of pools... What else can you possibly need? I noticed some people said this isn't a 5* hotel. Well, let me address that: surely it isn't the Grand Hotel Vibe you'd get at a 5* in NYC, LA or SF. It is a large, concrete resort in front of the ocean. This said, the view is perfect, the food is good, drinks are *all* unlimited and there are at least 4-5 pools to chose from as well as a large private beach. This is one of the best bookings I've ever made!

Betania Rodriguez

Oct 22, 2020

0

My stay at RIU Cancun was horrible. When I arrived at the hotel they didn't inform me I was at a different tower. I spent a good half hour trying to look for my room and nobody knew where it was. Once I finally found it (extremely far from the front desk) the key was not working. My husband had to run down as I am 7 months pregnant and I could not keep going up and down in that crazy heat (No A/C in the hallways). They told him they had fixed it and he came back up. To our surprise, the key still did not work. He had to go back down again and they kept asking him to make the huge line at the front desk in order to get a new card. Ridiculous. On the next day, we woke up and our room was completely flooded. I got up several times at night, I could have slipped and harmed my baby. When we told the housekeepers they knew what the problem was right away. Apparently it happens a lot, not surprising. We tried to use the phone to call front desk, phone was not working. We went downstairs to the front desk and spoke to them. They told us they could move us to a different room and to go back and pick up the keys at 12pm. We went at 12pm and they asked us to make the line. There were only 2 people working the front desk and the line was huge. We were wasting our vacation time, once again, by making this line when the keys should have been ready and left there for pick up only. We waited half an hour in line until we asked for the Manager. They did not want to call the manager and that's when we got the new keys. Then we went to the Steakhouse and they asked us to wait while our complete party got there to sit us down. As I went to sit on one of the chairs, it completely collapsed, and I fell on the floor. I am 7 months pregnant... This was supposed to be a relaxing vacation and it was the WORST hotel I've stayed at in Cancun. I risked harming my baby so many times – wet floors, dirty utensils and cups, no social distancing (on the website they claim they are being safe with COVID-19), extremely slippery hallways, broken chairs… TERRIBLE experience. Never again.

Ervin Lee

Oct 22, 2020

0

This hotel seems to have a disdain and lack of care for guests who booked through sites like Priceline. If you book directly with Hotel Riu, you would enjoy a much more relaxed cancellation policy due to Covid-19 - it's cancelable and completely refundable up to the check-in time for any reason, and they offer free shuttle services to direct guests only. I booked through Priceline and because my flight was cancelled a day before my check-in date due to a Priceline mistake, Hotel Riu did not allow me any refund and pocketed 100 percent of my $615 stay, with no offer of a voucher or discount on a future stay. Contacting Riu's staff to cancel my trip and request a refund was also a nightmare. Communication with the hotel could only be established between a designated Hotel Riu representative and Priceline, which resulted in a week-long delay regarding the status of my cancellation and attempted refund. During times like the pandemic, this kind of guest treatment is harsh, uncaring and horrifying if you make the mistake of booking here through a vacation site. If you cancel your stay the day before check-in, unlike other hotels and Airbnb, they hold firm to a severe policy and pocket not 25 percent, not 50 percent, but a HUNDRED percent of your ENTIRE stay, even if it's longer than a week.

Rosy Garcia

Oct 17, 2020

0

Es el segundo año visitando este lugar y la verdad la vez pasada fue increíble y quedamos con ganas de volver pero esta vez nos decepcionamos la verdad el hotel tiene una ocupación de más del 30% muchísimas gente por todos lados. Nada familiar y relajante la verdad si tú mítico de viaje es relajarte y disfrutar tranquilamente esta no es la opción !

Tina Green

Oct 17, 2020

0

I had an Amazing vacation at RIU Cancun! The Staff is SO nice...from the registration desk to the Bartender to the attendants taking orders on the beach...they help make your vacation fun their witty conversation leaves you smiling 😊 I came to test the property for my customers and I highly recommend RIU Cancun!! The room was amazing the view was outstanding!! I LOVE this property ❤️

Zuhaib Choudrhy

Oct 17, 2020

0

Nice beach, love the entertainment through out the day. Loved the international show amazing host and people. Restaurants have good food. We stayed at few different resorts this time , I have been to secrets , dreams, hard rock riveria maya and few other resorts but these people entertainment is the best. Every other resort I usually go out do things but here u wanna stay in. The price is really good way cheaper then any other resort.Their service is amazing from their cleaning staff to the servers.The one thing they could work on is their rooms. They are little old, walls needs touch up and few upgrades as in shower. Over all love the hotel, their entertainment is definitely 5/5, as well service at restaurants 5/5.

Zuhaib Choudrhy

Oct 13, 2020

4

Nice beach, love the entertainment through out the day. Loved the international show amazing host and people. Restaurants have good food. We stayed at few different resorts this time , I have been to secrets , dreams, hard rock riveria maya and few other resorts but these people entertainment is the best. Every other resort I usually go out do things but here u wanna stay in. The price is really good way cheaper then any other resort. Their service is amazing from their cleaning staff to the servers. The one thing they could work on is their rooms. They are little old, walls needs touch up and few upgrades as in shower. Over all love the hotel, their entertainment is definitely 5/5, as well service at restaurants 5/5.

David G.

Oct 10, 2020

0

Este hotel promociona en su pagina de internet transportación al hotel del aeropuerto incluida en el precio. Lo q no te dicen es q tienes q quedarte 3 noches si no, no te dan el transporte. Este hotel es la definición perfecta de anuncios engañosos. Nos comunicamos con el Gerente y prefirió cancelar nuestra reserva de 2 noches y 3 días antes q cumplir con su anuncio.This hotel promotes free airport transfer on their website included. What they don’t tell you is that if you don’t get 3 nights they wont honor that offer. This hotel is the perfect definition of misleading ads. We spoke to the Manager who rather cancel ourreservation for 2 nights and 3 days before honoring their ad. Shameless!

Jacqueline Ellis

Oct 10, 2020

0

Had a really bad experience in RIU Cancun rooms wasn’t clean had to change my room 3 times because of the smell odor. Some of the staff members was very discriminate towards African Americans. I was told that I couldn’t go into a restaurant on because what I had on but a different race was allowed to go in with less clothing than what I had on. I will never spend a dime at this resort again

Liliana Cadenas

Sep 26, 2020

0

Me dejo muy decepcionada, me recomendaroneste hotel del cual no es nada barato.Me.dieron una habitación con vista a las máquinas de los climas, el.show no es lo que me esperaba, la atención después que me quitaron el. Brazalete fue como si pudiera fiado, encuanto al los meser@s ellosfueron excelente, lastima del resto.No vuelvo.

Felicia Garcia

Sep 26, 2020

0

Bad 👎this was a no star for us. MOLD MOLD MOLD in our room that we ask to upgrad i hate to see what the regularl room look like if your upgraded look this bad. food was not fresh no room service we had to order pizza one night. They need to have more restrictions on Mask 😷 . They actually had a scheduled of when food was served. I dont recommend this place you smell mildew in the room bad I took pictures so u can see

Frank S. Castro

Sep 24, 2020

0

Fabuloso Hotel Todo Incluido. Las habitaciones estaban en buenas condiciones con camas cómodas y AC funcional. (Honestamente no entiendo a la gente que critica tanto las habitaciones, si el propósito de un viaje aquí es disfrutar la playa y los alrededores).Medidas adecuadas con respectoa la contingencia por SARS-CoV-2 sobre todo en los restaurantes, los cuales son muy variados.Un AGRADECIMIENTO especial a Elena, Román y Estrada cuya ATENCIÓN en el Bar la Punta fue ESTUPENDA----------------------------------------------------------------------------------------------------------Great All Inclusive Hotel. Comfortable Bedrooms and properly-working AC.To all the people who criticize so much the bedroom design: Remember that staying in the bedrooms most of the time defeats the purpose of a holiday trip in here, considering you could be enjoying the beach and its surroundings.Bars & Restaurants offer an assorted selection of international drinks and dishes; security measures against Corona were sufficient.

Alex MtyTx

Sep 24, 2020

0

✅ POSITIVO✅Sin duda alguna cumple con un hotel 5 estrellas todo incluido, excelente atención de parte de todo el personal de recepción, barman, meseros, capitanes, personal de limpieza etc.. sin discriminar a nacionales o extranjeros.Excelente variedad de comida, restaurantes para cenar sin reservación, ricas bebidas, jugos naturales, postres, calidad.Habitaciones limpias y funcionando bien las regadera, lavamanos, baño, frigobar, clima, tv...Playa amplia, limpia y poco profunda, con camastros, mesita para bebidas, cancha voleibol, regaderas.✴ MEJORAR✴El SportBar debe de tener más variedad de comida o snacks, además de ofrecer algo diferente a las bebidas con alcohol y cambiar la iluminación para que en realidad parezca un sportbar.Hacer otra área para shows en vivo como el señor que toca el saxofón por los elevadores, me parece excelente este tipo de música o quizás el jazz, blues, etc..

Charly Gómez

Sep 24, 2020

0

Todo el personal Super amable, en especial el señor idelfonso, al llegar nos ofrecieron el desayuno, cosa que no había sucedido antes. Lo. Único malo esque entregan las habitaciones muy tarde, hasta las 4pm, aunque puedes hacer usos de las instalaciones. Vengo regresando de nuestras vacaciones y solo vimos que hace falta mas control en cuanto al covid no checa temperaturas al entrar a los restaurantes, en el área de buffet todos agarrar los cubiertos para servirse, deberían poner a personal a servir los alimentos. En cuanto a instalaciones los cuartos son muy pequeños, las áreas de albercas y restaurantes todo muy bien, los shows muy entretenidos igual deberían durar más tiempo, la comida estsba rica y las bebidas dependía mucho quien te las preparará, por que unas no estaban muy ricas. En general disfrutamos nuestra estancia.

Mario Ibarra

Sep 24, 2020

0

Lo bueno: La comida está muy buena y el show. La playa y ubicación buenísimas.Lo malo: el de la recepción me quiso impresionar diciéndome que me dieron una mejor habitación, pero fue exactamente lo que pague (king sizes)Ya el cuarto tiene detalles de uso viejo.Lo baños de uso general estaba malísimo olor todo el tiempo y los elevadores sin ventilación (supongo por el tema covid los tenían así)

Norma L Lopez

Sep 24, 2020

0

I will definitely return to Cancun but never to this hotel. We had a group of 7. Our check in and check out experience was a ZERO Star.El gerente del turno nortuno "Fer" tiene pésimo servicio. Necesita más entrenamiento en servico al cliente.Me dejo caro que yo estaba en México y no USA, muy mal servicio y mal ejemplo para el resto de su equipo. Regresábamos a Houston pero todavía no nos tocaba en chrck out y nos armor un show con el agente de seguridad. En ningún lugar en la página web dice que el braselete debe de ser regresado. Al fin disfrute el Spa y el servicio de Irma. Todos los Joses en la alberca y el restaurante. La regla de que no permite llevar la comida al cuarto, cuando no ofrecen servicio al cuarto tendría que ser revisada.El lavamanos tenia una gotera y tardo todo un día en que lo arregalaran. La housekeeper una maravilla pero el resto de el equipo son rudos. Nadie sabe nada y ninguno de ellos "maneja" nada. Te hacen dan vueltas sin razón por un contenedor de hielo, que al final lo tuve que agarrar yo del cuarto de servicio. Por que ni la gente el lobby sabia donde lo podía encontrar. Espero que las estrellas de este hotel bajen para que tomen mejores medidas para entrenar al equipo a ser más placentero. BEWARE, do not book at this RIU.

Edgar Sanchez

Sep 24, 2020

0

Antes dar mi opinión pondré el contexto de la situación. RECORDAR QUE ESTAMOS EN "CUARENTENA" POR CORONAVIRUSDicho esto, el hotel SI cumple con los lineamientos de seguridad/higiene. Sin embargo LA ATENCION O SERVICIO creo que no esta a nivel de lo que se espera de RIU. Claramente se ve que están con el personal mínimo para operar.El proceso de check in tardó algo de tiempo, la comida en el buffet no es mala pero de nuevo para el Riu uno espera algo mejor.Finalmente tuvimos un incidente de una "pérdida" de un iPhone en la renta de las motos acuáticas (scuba caribe) dentro del complejo del hotel. Simplemente el personal lo hizo perdediso y lo comunicamos a gerencia, quien no resolvió nada.A pesar de todo esto, creo que igual daría una segunda oportunidad para evaluar el servicio en "tiempos normales" o bien en otro Riu

Rafael Amaro

Sep 24, 2020

0

La atención y actitud de todo el personal muy buena , los meseros muy atentos , los bar tender muy al pendiente , en su propaganda se menciona Room servicie y no se cuenta con el . La higiene de la habitación dejó mucho que desear pues el colchón estaba manchado con vomito. Las almohadas en muy malas condiciones, esperaba una habitación con cama king size y obtuvimos dos camas matrimoniales. Creo que pueden mejorar en ese aspecto.

Martha Aranda

Sep 24, 2020

0

El hotel está bien,aunque no tienen área de snack cerca de las albercas,la calidad del las bebidas es media, en general la comida del buffet me gusto bastante,y aunque el pedazo de playa es pequeño,esta muy bonito y el agua super Cristalina, nos toco habitación que tiene puerta de conexión con otro cuarto,lo que hace que se escuche mucho ruido de la otra habitación.

Joanna Latraz

Sep 24, 2020

0

Horrible hotel!!! Rudest staff imaginable. We ended up moving. Receptionist never answers. Food is dry, and its OLD. Waste of money and vacation time. It is NOT a 5 star. Not even 1Food is horrible and they speak horrible things about you in SanDisk when WE speak Spanish and understand everything. Worstresort in Cancun!!!

Jissely Paulino

Sep 24, 2020

0

My boyfriend and I had a great time . The hotel it self was excellent good food, friendly stuff ,clean hotel,good pool and clean. The beach the so good . We took the red bus to the Cancun sign it was cheap,fast and safe for only $12 Mexican pesos each way . The only frustration was the people in the streets try to sell you activity it was getting so annoying because theirs are harassing you and following you . The area was very safe to walk around cámara every where and police . We love it . We will come back again

Nicole Berardi

Sep 24, 2020

0

The workers are very helpful however most of them barley speak English and a lot of the activities are in Spanish only. The tv only had a few English channels and they’re terrible quality. Due to corona; the pool closes at 7, there’s no dance parties, you can’t go to the sister hotels. None of the activities listed on the app ever happen when or where they’re supposed to and there’s nothing to do between 7 and 9:30 or anytime it rains. They should show movies on the screen at the stage. The elevator and halls are extremelllyyyy hot and the food isn’t very good. Too much seafood

Filip Arssenov

Sep 24, 2020

0

Not a 5 star hotel any longer. Rooms are old and with multiple malfunctions, food is below avarage, the so called "steakhouse " was a joke. This used to be the place to be in some years ago, now I would not recommend you spending your hard earned money for a vacation here. The only good things are the view and the staff trying to make up for the poor decisions management has made on cutting cost - like ceiling fans in outdoor restaurant spaces turned off because they apparently "don't work", or "different menu item" during dinner from left-overs at lunch. Sad experience 😢 on this stay from the last 3 visits here.

Steve Lopez

Sep 24, 2020

0

If this review can help someone else, please book somewhere else. From the time we arrived, we were given a two bed room regarless of what we booked for of 1 king bed in the Jr suite. It was 7 of us celebrating my wife's bday and our 1st time in Cancun. While the food was good, the view is magnificent, the service we received was the worst one i have ever experienced. The night shift manager "Fer" is arrogant and needs some customer service training. Fer and Pedro theaten us into calling the police because my wife and I wouldn't turned in our wristbands, even tho we explain we were only taking my sisters to the airport, check out is 11 am, it was 3am and were coming back as our flight could have been cancel due to the hurricane coming to Houston. My sistersalmost lost their flight due to this incident. If you booked here ensure you arrive when the morning shift is available, otherwise you are up for bad time with the night shift manager "Fer". Take you money somewhere else.

Gabriela Rodarte

Sep 24, 2020

0

It is not a 5 star resort , it was built in 2004 it’s a 16 year old resort EVERYTHING inside its 16 years old ! The bed, towels, bed sheets you name it .Good buffet food , restaurants were average . They need to upgrade their interior design and spend some money on new towels and bed sheets .The walls were as thin as paper, you hear people snoring .

Sandilee

Sep 14, 2020

4.5

The beach and proximity to the ocean was perfect. the staff were friendly and attentive. The food was pretty good also! The rooms were only so so, kinda dingy and lackluster. The pool was also not as clean as it could be.

Gabriela Rodarte

Aug 26, 2020

3

It is not a 5 star resort , it was built in 2004 it’s a 16 year old resort EVERYTHING inside its 16 years old ! The bed, towels, bed sheets you name it . Good buffet food , restaurants were average . They need to upgrade their interior design and spend some money on new towels and bed sheets . The walls were as thin as paper, you hear people snoring .

Sean Bryan

Aug 24, 2020

0

Great hotel and resort. The first time I took my wife to Cancun we stayed here and were very happy. If you want to have a good time for a couple of days and get away from regular life we recommend here! The grounds were well maintained, the rooms were clean and the pools were well maintained and fun as well. We enjoyed all the food options while there and had no complaints. Staff were all great and accommodating throughout the stay. We would recommend people stay here looking to have a good time! It is also Within walking distance from a lot of fun attractions and clubs and safe to walk from the hotel as they are right across the street.

Capri Gibbs

Aug 24, 2020

0

Terrible terrible terrible, the worst hotel I have ever been to. The service was aggressive and rude. Not helpful and questioned me when I asked a question. Cleanness was terrible, mold in the room and urine in the stall upon arrival. The late night staff on Friday on the overnight shift was incredibly rude to extent that I was extremely offended. Food in the buffet mediocre and the staff informed us that we need to tip him or no service. Who says that? Worst service ever. Will never come again. Would rate a complete zero if I could.

Rena Taghiyeva

Aug 24, 2020

0

Youtube of my abuse by the hotel and threats coming, suggested by my lawyer. please i beg you dont risk coming here. my family who tried to locate me and know my whereabouts was told by front desk i never even stepped foot. all of this has been recorded and will be posted including the faces of employees. i am using my family members google account as i am literally scared of my life posting this. i thought i was going to die there. please. please. please take my words seriously. i am waiting for my lawyers response to post the video tapes. they treated us like we were dirt on the ground. i was scared not to see my family again. even if it was a noise complaint, it shouldn’t lead to having automatics pointed at my face.

Boshia Richardson

Aug 24, 2020

0

Not impressed! The decor is off, the rooms are EXTREMELYbasic and outdated! We wanted to go out on the beach and couldn't because nobody cleaned the seaweed off. It took me THREE times to go down to the lobby, because nobody would answer the phone, for someone to remove the sheets with make up stains that they put on the bed...I DON'T WEAR MAKE UP! The people were nice and accommodating though. I don't know if these things wouldn't happened on a regular basis, in "non-pandemic" times but I was Disappointed. I've been to other RIU resorts and this one fell short by alot!

Ashley W.

Aug 24, 2020

0

I’m sensitive to the conditions of COVID-19, however, our experience at the Riu Hotel Cancún was uncomfortable. The staff did not inform us about simple things like WiFi or how the electricity works or that we needed a towel card from the front desk, just to get beach towels (even though we already had all inclusive wristbands). The floor that we were originally on smelled of gasoline, so we requested a room change. We were told to make requests through their app which helped a little. The rooms were terrible. Outdated is an understatement. The rooms are pretty much ancient with hair on the walls and dust on the vents. The walls were thin. We could hear the tv and smell cigarette smoke from the adjacent rooms. At one point, our keys stop working completely. Their all inclusive package offers the bare minimum of all amenities. There were zero face towels in our room and when we requested them, they brought up ONE for two people. We had to re-request them. We were constantly flagging down staff for assistance and at one point, one staff member ignored us entirely. The food and food service is okay if you like buffet style food and the restaurants are okay if you can catch them when they’re open. The liquor was hit or miss. We would get hot wine on occasion and the liquor choices were limited. The beaches were a bit disgusting with bottle tops, fruit and trash in the sand. The plastic beach chairs were less than comfortable. However, in the midst of all of the this, we did find that the spa was wonderful—though pricey for couples. We loved our Ocean Harmony couples massage. Also, housekeeping came by our rooms everyday and the views were great. We left a tip for the staff in our room but we won’t be returning to this location.

Jessica

Aug 16, 2020

3

The location is close to some Mexican culture and resturants as well as Isle of Mujeres. The room was cheap and there were no extras and there was an odor. Also, the beach was not cleaned of seaweed like the neighboring hotels were. Also, there was only one resturant/buffet open for breakfast and lunch and it was not good.

Verified Hotel Guest

Aug 13, 2020

5

Location, staff and value. They were more lax on the mask requirements and the use of sanitizer before entering the dining areas since our last visit several weeks ago. Too many people with no masks or wearing incorrectly in elevators and around the property in areas required.

Sean Bryan

Aug 04, 2020

4

Great hotel and resort. The first time I took my wife to Cancun we stayed here and were very happy. If you want to have a good time for a couple of days and get away from regular life we recommend here! The grounds were well maintained, the rooms were clean and the pools were well maintained and fun as well. We enjoyed all the food options while there and had no complaints. Staff were all great and accommodating throughout the stay. We would recommend people stay here looking to have a good time! It is also Within walking distance from a lot of fun attractions and clubs and safe to walk from the hotel as they are right across the street.

Verified Hotel Guest

Jul 25, 2020

5

Great location, friendly and helpful staff and the Renova Spa is the best! Too many a¢â‚¬Ëœyoungsters'/party types. We came to relax not party. This is my personal opinion and in no way is a complaint. We're just older and more a¢â‚¬Ëœsettled'.

Lic. Many Ysasse

Jul 24, 2020

0

El peor de la cadena Riu. Parece un motel de terror. Huele a humedad, mal trato, pésimo servicio, pésima comida. No existe variedad en los alimentos y son de muy baja calidad. Aunque debiera ser un gran hotel por el All-Inclusive. Lo único que tendrás todo el día son hamburguesas congeladas recalentadas en horno de microondas.Cero medidas de seguridad ante la pandemia.

Erick Cruz

Jul 24, 2020

0

El hotel es una buena opción a pesar de la situación de covid.Mi experiencia en el hotel ha sido buena, en ningún momento me sentí en riesgo por el covid, el personal siempre uso mascarilla y gel antibacterial. Es suficiente la cantidad de gel antibacterial qué hay en el hotel, incluso la ocupación de los cuartos se alternado. Las huéspedes fueron aumentado conforme a los días que estuve pero es muy grande el hotel permitiendo respetar la distancia de seguridad.En cuanto a las instalaciones parece ser que es un hotel dedicado a personas jóvenes que les gusta la fiesta, el alcohol y sus bebidas de buena calidad. Suficientes camastros, las albercas cuidadas y amplias, la playa linda donde puedes bañarte.Los puntos de vista malo: la higiene de la playa es regular, no quitaban el sargazo diario y quedaba basura de un día anterior. Las habitaciones no tenían suficientes insumos de jabón, champú y toallas. El show de espectáculos pésimo, La comida de regular calidad, sin nada memorable. Los meseros usan guantes y eso da una falsa sensación de seguridad, en el restaurante a veces hay aglomeraciones.

Dalia Flores

Jul 24, 2020

0

NOT what it looks or SMELLS like. I called to inquireabout a doubt I had concerning check-in, phone rang and rang for a while, (once I got to the property I knew why) I asked my question and before I could ask something else, the agent had already said good bye and hung. Agent assumed I was done and took it upon himself to end the call without asking if there were further questions. Once at the property, bellboy(s) were not seen to meet and greet the guest or front desk agents as their Expedia summary states. Remember from a few sentences a go about the phone ringing? Well, here I am at the front desk and phone is ringing and ringing, agents seem to be overwhelmed or the hotel may be under staffed, either way, the phone nor the guest in front is their priority. The 4 agents there were consumed in conversation amongst themselves rather than the guest. Very unprofessional and unpleasant. All around.Was not given direction to the elevators, dining rooms or how to make our way to the pool or beach area. Changed rooms because it STANK like mold, ac vent was filled with dust and bedroom sheets were humid as well as the room. A staff member advised it was due to the breeze of the sea. Um, wrong! I was at another beach front hotel prior to this one and much closer to the sea and no humidity was detected in the room. Sheets were muggy and unclean. Oh and ceiling fan was also filled with dust.Changed rooms but yet again staff at the front desk were rude about it. This room also stank, restroom, closet and yet again ceiling fan was dusty dusty dusty! NOT worth the time or money! Horrible experience from booking to checkout time. Inattentive, impolite, dirty "ratchet" staff. DO NOT STAY HERE!

Michael Heinicke

Jul 24, 2020

0

July 12-17 2020. Very nice trip for a covid vacation with few set backs. Everything is basic and there is nothing to do after the nightly show about 1030pm.No swim up pool bar and your required to wear face mask each time you go to order a drink.Food is just ok. Definitely need more nightly food options. They will have just a few select things in a cooler at the sports bar you heat up in microwave. No room service or snacks.Cant play pool in the sports bar.Still had a lot of fun and the fit people try to keep you entertained with what they have to work with. They also keep the place very clean. Thanks.

Baozilla

Jul 24, 2020

0

Front desk will omit the following info during check-in: The wrist band must be kept on for the entire duration of the stay. Losing it will cost you 90 dollars. This is a scam.Reservation desk and hotel website tells you about free airport shuttles when you book, but property denies offering any free transport once you arrive. This is a scam.Multiple attempts to call the property prior to arrival, attendant will greet you in Spanish, then either hang up, or leave the phone going and ignore you. This is a scam.The balconies are linked together, your drunk neighbors will keep you awake until they run out of topics to talk about. Unfortunately, nobody gives a hoot about your beauty sleep.If you're looking for a romantic getaway, avoid this hotel. In fact, don't come to Cancun. This place is a tourist trap.If you truly wish to stay, bring earplugs, your own toiletries ("all-inclusive" they say), flipflops, the smallest plug you can find, and low expectations.

Abel Dell

Jul 24, 2020

0

Room didn't look exactly like photos. Its decent but not 5 star quality room. Grounds, pool, beach and service 5 star all the way.Food at buffet was really good. Waiter to bring drinks along beach sometimes took a while. Covid kind of messed up the vibe too. Masks required when ordering at the bar. Hand sanitizer every where. Temperature taken everytime you leave the building and return. So that's good. Club closed but still a good time overall. The view is amazing. Salud!

Juan N. A. Million

Jul 24, 2020

0

Service was good with the exception of Christian host at La Toscana. He was rude. Renè front desk manager and Fer very helpful in upgrading the Room and upon check out. Had a fantastic view of the ocean and beach, but the mini bars were missing liquor probably due to the pandemic and there are no king size beds only double beds. The sofa bed is not a bed. It is a foldable futon with Very hard mattress and uncomfortable. you have to use the RIU app to request housekeeping or maintenance services. The response time is mixed. They Came to fix the toilet quickly but took a long time to deliver towels.The buffet was average but the breakfast Part was very good along with the service of Avimael. Very attentive. Mike at La Punta bar is also a very good bartender. He made the best drinks.Overall it is a great value because of the all inclusive drinks and the vibe of the entire grounds is fun and clean.

Dalia Flores

Jul 23, 2020

2

NOT what it looks or SMELLS like. I called to inquire about a doubt I had concerning check-in, phone rang and rang for a while, (once I got to the property I knew why) I asked my question and before I could ask something else, the agent had already said good bye and hung. Agent assumed I was done and took it upon himself to end the call without asking if there were further questions. Once at the property, bellboy(s) were not seen to meet and greet the guest or front desk agents as their Expedia summary states. Remember from a few sentences a go about the phone ringing? Well, here I am at the front desk and phone is ringing and ringing, agents seem to be overwhelmed or the hotel may be under staffed, either way, the phone nor the guest in front is their priority. The 4 agents there were consumed in conversation amongst themselves rather than the guest. Very unprofessional and unpleasant. All around. Was not given direction to the elevators, dining rooms or how to make our way to the pool or beach area. Changed rooms because it STANK like mold, ac vent was filled with dust and bedroom sheets were humid as well as the room. A staff member advised it was due to the breeze of the sea. Um, wrong! I was at another beach front hotel prior to this one and much closer to the sea and no humidity was detected in the room. Sheets were muggy and unclean. Oh and ceiling fan was also filled with dust. Changed rooms but yet again staff at the front desk were rude about it. This room also stank, restroom, closet and yet again ceiling fan was dusty dusty dusty! NOT worth the time or money! Horrible experience from booking to checkout time. Inattentive, impolite, dirty "ratchet" staff. DO NOT STAY HERE!

Michael

Jul 23, 2020

5

Room view and the infinity Pool was amazing

Gilbert

Jul 21, 2020

5

During this pandemic they took it seriously and did temperature checks at entry at the hotel and before you entered any restaurant. All employees were wearing masks, there were hand sanitizing stations throughout the resort, and cleaning personnel

Verified Hotel Guest

Jul 12, 2020

4.5

Ocean views are amazing. So clean. Location is excellent. Friendly staff. Infinity pool and in-pool loungers are the best air conditioning doesn't cool enough, even with fan on full blast. Wine and champagne tastes like vinegar. Only Pepsi products available. Wouldn't serve drinks at swim-up bar so you had to get out of the pool and put a mask on to order a dri

Gemma Hatton

Apr 24, 2020

0

Had an amazing 10 nights stay in May last year for our honeymoon, we got champagne and fruit basket on arrival. Cleaners were fantastic leaving petals and towel animals on our bed and general cleaning duties. Food at the hotel was nice, the pizza bar was fantastic and the steak restaurant was lovely. Staff were so kind and really really happy to bring you drinks while at the beach for a tip which we didn't mind. Even the staff who cleaned the seaweed from the seafront early every morning did a fantastic job, if I were to go back I'd go back to this hotel x thank you to everyone

Shafi S

Apr 24, 2020

0

Had a great time at this hotel. Went with a group of friends and everyone was pleased with the experience. Five star is mainly for the staff. Always helpful which makes the stay even more enjoyable! The rooms were somewhat basic but you shouldn’t be going here just to spend time inside. Has a bar/small club inside the hotel which is hit and miss. You’ll have fun if u go here!

Rania Pinal

Mar 24, 2020

0

Cuando llegué me gusto sus instalaciones, pero realmente me desilusiono visitar sus restaurantes pero en particular el Kulinarium que los meseros groseros, prepotentes, hace demasiado frío ya que el aire acondicionado al máximo cuando en el pasillo temperatura de 26*. Después pedí un corte de carne 🥩 y me la dieron Seca y quemada. Al pedir que me lo cambiaran se enojaron y dijeron que seria igual pero en eso otros turistas se sumaron a mi inconformidad, porque también les paso lo mismo. Pésimo servicio!!

Daniela Monterde

Mar 24, 2020

0

El lugar, el hotel, la playa y todas las instalaciones son hermosas, sin embargo, yo asistí a RIU CANCÚN pensando que que iba a ser una experiencia padrísima como la pasé en RIU MAZATLAN, Y NO FUE ASI. La comida era insípida, lo único bueno eran las cenas en los restaurantes de reservación. Nunca abrieron el Japonés y quedé insatisfecha. Los meseros no fueron nada amables, ninguno de ellos, notamos que en este hotel si le dan mucha preferencia al extranjero y nosotros como nacionales pues si lo notamos. Por ende, no queremos regresar ahí, y mejor nos quedamos con la experiencia buenísima del RIU Mazatlán.

Tammy Morris

Mar 24, 2020

0

This was absolutely the best vacation for my hubbies 40th birthday. Staff is amazing, hotel is fabulous and food was great. I would definitely recommend staying here. The only downfall to the hotel is actually the rooms. They were decent but had the bare minimums. The fridge is stacked with water, soda and beer, along with a self serve hanging bar dispenser (all for free). If you didn't come to stay in the rooms then you won't mind, as we didnt. Live shows by awesome groups of young people. None stop bar service from multiple bars. Beautiful outdoor pools. Riu Cancun, thanks for an amazing vacation!

Parker Zhang

Mar 24, 2020

0

I spent my Christmas here with my family in 2019. Overall we loved this resort.1. BookingWe paid around $1850 per person for 7 days all inclusive from Toronto. Price is reasonable for Christmas season. About 25 minutes away from Airport, Sunwing vacation has staff to pick you up and walk you through.2. ServiceExtremely friendly service, including front desk, restaurant staff, janitor staff, pool staff and bartender.3. FoodA lot of options, including Mexico food, American food, Asian and other popular food. Clean, nice and fresh.4. FacilityRoom is not 5 star, but clean. Mini bar in your room is refilled every two days. All room is ocean view. Has three pool, big enough to pay. White sand beach, very soft.Conclusion:Great location, reasonable price, good service, nice food. It’s a great vacation resort to spend 7 days.

Anycia GRADY

Mar 24, 2020

0

I give it a 4 because the view was amazing. The location was perfect for navigating outside of the resort. The pools were pretty and our Amstar rep was great. The excursions were gorgeous! The downside is that the rooms are MUY FRIO and they only have sheets. It took over an hour and a half after 4 times outreaching front desk to get some form of a blanket. We tried to turn up the temperature but the thermostat did not work very well in my opinion. The food was a hit or miss. Going to the restaurant in the resort was better than the buffet. The wine was not that great either. Overall I enjoyed my time there... Oh yea they gave a complimentary bottle of tequila to me for my birthday and decorated my bed! That was cute. The overall experience was great. We were able to work around the other nuisances.

Jean-François Cyr

Mar 24, 2020

0

We had a beautiful view, our room was super clean. A bit noisy at some point, but still.We had a great service in some restaurant, except the Steak house where 2 of the employees weren’t so happy to be there (and they clearly showed it). Also, the little store sells some expired items and they told us « no refund » and completely ignored us, which wasn’t nice at all.Except that, the beach, the shows, the staff in general was awesome! Also the little club!

Verified Hotel Guest

Feb 29, 2020

3

Pools, party, evening entertainment show, Close to lots of nice beaches. The beaches are kept clean ever morning. The staffs at the restaurant and bar does amazing job. The receptionist was amazing. There was a receptionist, he was a jerk from the start. He was the only one annoying. Rest of them were amazing. The room we got there was a door attached to the next room we could hear everything and it was constant disturbance

Manuel241281

Feb 24, 2020

0

Un gran lugar, la comida deliciosa y muy variada. las intalaciones modernas y muy bien cuidadas, el personal es muy amable y se esfuerzan por que pases un buen rato. el unico detalle, no se restringe a la gente el fumar entonces en casi todo el hotel hay gente fumando incluso en las zonas de comedor. El lugar es muy recomendable, la playa muy limpia y muy tranquila para nadar

Catarino Ibarra Almazan

Feb 24, 2020

0

Este es uno de los hoteles más lujosos de Cancún, cuenta con instalaciones muy agradables, el restaurante con una amplia gama de platillos, todo el personal que labora en este hotel es muy atento y servicial, instalaciones de todo el hotel muy limpias, los elevadores muy rápidos, amplio estacionamiento y un agradable ambiente familiar, sin duda uno de los mejores hoteles que existen en Cancún

Gi Illanes

Feb 24, 2020

0

Me encantó todo de RIU CANCÚN.Hotel seguro, con excelente ubicación, hermoso lugar en general, instalaciones muy modernas y lindas, personal altamente capacitado, muy buena atención por parte de todos( recepcionistas, mozos, bartenders, mucamas, cocineros, bailarines, etc)habitaciones grandes, con excelente vista y cómodas, excelente calidad y variedad de comida, amplia variedad de menú para todos los gustos y muy buen servicio de entretenimiento y espectáculos. Sinceramente mi experiencia fue perfecta. Totalmente recomendable.No es un hotel barato pero vale la pena pagar cada peso de estadía en el hotel.

Stephanie Escamilla

Feb 24, 2020

0

Todo muy agradable, hasta nuestro último día ya que nos robaron nuestros celulares DENTRO DEL HOTEL.Quisimos hablar con los dos Gerentes del Hotel pero nos dijeron que "no se encontraban ninguno de los dos", nos comentaron que iban a investigar nuestro problema, que mandáramos un correo explicando toda la situación y que se harían responsables de ello ya que todo ocurrió (repito) dentro del hotel. Resulta ser que el correo que nos dieron NO EXISTE, volvimos a marcar para preguntar nuevamente por otros correo para escribir nuestro caso y nos dieron otros dos que TAMPOCO EXISTEN.Hemos marcado ya 4 veces, pero al final de cuentas nos terminan ignorando, ya nos comentaron que no somos las primeras personas a las que les hacen lo mismo (robo de celulares dentro del hotel). Tendremos que proceder con demanda debido a que nos les interesa para nada el bienestar de los huéspedes ya que están permitiendo que ocurran este tipo de eventos

Will Ominsky

Feb 24, 2020

0

We had an ocean view suite and had no complaints about the room. It was clean, even if basic, had everything we needed and the bed was comfortable. The restaurants were better than I thought they would be based on the reviews, especially if you eat outside the buffet. The 24hour good at the sports bar was horrible, you have to microwave a burger, dog or burrito from the fridge. Drinks were plenty, the night club while basic was fine. Pools very nice and plenty of chairs. Beach access is fantastic. Local shopping wasn’t great but if you walk a bit there are some okay spots. Service and staff were very good.

Corrine Yanosy

Feb 24, 2020

0

Great location. Nice beach that you can walk on for a while. Restaurants better than average for an all inclusive.But while the maids clean inside the resort all day there is only a nice young man picking up empty cups on the pool deck.We have sat In the same chairs for five days and with the same old piece if lime under us and the same popped balloon and cigarette butt.Why isn’t anyone cleaning the pool deck at night!?

Jason

Feb 22, 2020

3.5

Beaches and service Every restaurant EXCEPT for the Japanese restaurant we sub par at best.

Guppy Bains

Jan 24, 2020

0

You will not find a better view than this. Absolutely amazing place. This is probably one of the best hotels I’ve ever stayed in. I would definitely go back! I loved my room it was very big and spacious. The view from my room of the ocean was very beautiful. They even acknowledged my birthday by sending me a note with a bottle of tequila. Everyone here is very friendly. The hotel keeps guest entertained during the day and night. The food was okay. I like how most of the restaurants were buffet style. I really enjoyed the steakhouse restaurant! I also love how the hotel is walking distance to the strip where all of the clubs are. When I come back to Cancún I will definitely be staying here again!

Ebony Montgomery

Jan 24, 2020

0

This is probably one of the best hotels I’ve ever stayed in. I would definitely go back! I loved my room it was very big and spacious. The view from my room of the ocean was very beautiful. They even acknowledged my birthday by sending me a note with a bottle of tequila. Everyone here is very friendly. The hotel keeps guest entertained during the day and night. The food was okay. I like how most of the restaurants were buffet style. I really enjoyed the steakhouse restaurant! I also love how the hotel is walking distance to the strip where all of the clubs are. When I come back to Cancún I will definitely be staying here again!

Philip Topper

Dec 24, 2019

0

Best secluded hotel in the area. Friendly service that can’t be beat. Make sure you try all the restaurants and ask for double on drinks because they are initially weak, but they will accommodate if you ask! If we come back I will definitely ask for this room : junior ocean suite. Best views, see pictures. Also included a jacuzzi and bar.

K White

Dec 24, 2019

0

Nov 2019 - The view from our Junior Suite was so pretty. It was nice to sit on the balcony and listen to the ocean in the morning and at night. That was relaxing! During the day it got pretty loud because the pool was so close. It was also disappointing when people on nearby balconies were smoking. I hate cigarette smoke. Yuck! We also had a couple of days without hot water but we just looked at that as part of the adventure!The staff at the Riu was very friendly. We tried all of the restaurants and we were pleasantly surprised at how good the Japanese restaurant was.While this resort wasn't as good as I hoped it would be, I still think I would be willing to go back. The beach at this location was enjoyable.

David Savage

Dec 24, 2019

0

I cannot rate this hotel and its staff highly enough (with a few small exceptions like being charged 3000 pesos to get a higher floor & a poor experience at the Japanese restaurant). The staff were excellent and Antonio who attended our room was simply outstanding.The location was great, pools fantastic and the beach superb. Whilst the pools were noisy the atmosphere was lovely and the beach and further away pool provided quiet relaxation.We will definitely revisit Riu hotels and will be hard pushed to find a better experience than the Riu Cancun.Thank you for a great experience, great food and pure relaxation.David SavageNorthern Ireland

Ayumi Fielden

Nov 24, 2019

0

Location is great. Food is mediocre at best. Sushi was really bad.... Rice was overcooked and rice to vinegar ratio is all off.... Best place to eat there is Italian. Don't even try steakhouse, you'll have better food at general buffet place. Paella was good and so did tempura ice cream. The room has nice view but that's about it. It's so moist in the room, never can get the room cool. Bed was uncomfortable.

Saman Sorbi

Nov 24, 2019

0

my friend and I stayed in Riu Cancun, we had a really bad experience at this hotel, don't look at the star for this hotel, it's not even 2-star hotelsuper basic roomthe fridge was disgusting with lots of Mold and Rusty as you can see at the picture. the pillow was super flat and not comfortable with lots of germs spot in the pillowcases and bed sheetsdirty chairs, disgusting drawerit wasn't any separate shower gel, lotion, shampoo and conditioner just one soap dispensers with 2 in 1 shampoo/shower gel (evidence enclosed). it was my first time, I saw something like this, it's like a public shower, I stayed in a different hotel, motel before, but never ever seen something like that.also no coffee maker machine in the roomwhen we complain about our room, the hotel supervisor said we can change your room to a bigger room, but here is a standard hotel so all the rooms had the same stuff.no customer service at all.most of the restaurant was only for dinning, and they were connected to the main restaurant which was International Buffet.basically not lost of options to eat, compared to other all inclusive hotelfood quality was okay, but pastries weren't great at allnobody cleaned the beach, so it was lots of seaweed and rocks at the beachI do not recommend this hotel to anyone, do not waste your money for this hotel.I wish we search more before deciding to choose this hotel, we didn't enjoy our holiday at all

Andrea Rios

Oct 24, 2019

0

We had a really nice time here! Everything was always clean. Everyone was super nice and helpful. We enjoyed all the different restaurants. There is algae on the beach that makes the water look black, and it gets tangled in your legs if you go in the ocean. That really sucks, but nothing anyone can do about it! There were many young people at the hotel, and it definitely seemed like a party place.

Lesley Hamilton

Oct 24, 2019

0

Staff are lovely and welcoming at this hotel but sadly does not live up to advertised 4 star rating. No bathrobes, slippers or toiletries- in London that is an expectation of this sort of rating. Bedrooms are dated and in desperate need of updating. Also because of humidity in need of upgrading. Also a resort that is targeted at partygoers lots of excessive drinking and poor behaviour around pool areas.However, food is good with a great selection and variety of fresh fruit.

Robert Phillips

Oct 24, 2019

0

We enjoyed our time here in October. Wasn't too crowded, had good service, treated us very nice in general. Food was good and we liked that we didn't need reservations for the restaurants. Only complaint was being surrounded by people smoking and who obviously didn't care that we had a small child with us. We would simply move to another spot when it happened so it wasn't the worst situation.

Neusa M

Oct 24, 2019

0

The hotel is very clean and well maintained appearing new but I don't know how old it is, the location is great and not too far from the airport.I also liked that the transportation to and from the airport is included with your all inclusive package. The beach is breathtaking.The pool, bar and outside lounging area are very nice, the bartenders keep the drinks going and are very friendly. Overall my experience was good but couldn't give it 5 stars because the food was just okay and wish there was better variety and the entertainment was disappointing.

Verified Hotel Guest

Jul 21, 2019

4.5

Location and variety Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.

Verified Hotel Guest

Mar 07, 2019

5

location Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.

John Bohmer

Dec 31, 1969

0

This place is amazing, very friendly attentive staff, beautiful rooms, and electric atmosphere. If your going to visit Cancun, this is the place to stay! (I'm here during covid-19 pandemic, and let me tell you, they are literally cleaning so much it's almost too much❣️)

Clayton Moore

Dec 31, 1969

0

The people that work here deserve 10 stars.Amazing hotel, everything is free, and best of all is the staff.Rooms aren’t amazing but a hurricane literally just hit this place and they’re fixing it back up.I have been having an amazing time thank you!!!

Michael Couvillon

Dec 31, 1969

0

Great place, all inclusive & very clean with friendly staff.Only reason for 4 instead of 5 stars is no table service on the beach.All other all inclusive resorts had this service and I've been to around 8 of them.

Marycruz Garcia

Dec 31, 1969

0

I have been to Cancun several times, but this is the first time we stayed at RIU and OMG! they have the BEST staff Members in Cancun! Moises was our waiter for 2 days and he did an amazing job! Moises and Araceli you guys ROCK!!! beautiful hotel! great food and drinks! Can't wait to go back!

Tobin & Britan

Dec 31, 1969

0

We had the best time here! Took our two kids age 12 and 9. The food was excellent. Rody was amazing and kind as was all of the staff. They have entertainment multiple times a day and great pools and adult drinks! We felt at home the moment we walked in!

Jelena Kitanovic

Dec 31, 1969

0

Some staff is rude, food has no taste , Specialty restaurant specially have no taste, The properties beautiful. Steakhouse restaurant was the best

Manuel Urieta

Dec 31, 1969

0

The hotel was amazing, great beach and dinning areas. The staff was friendly and hard working, always asking if you need anything. It was a great hotel to stay at, the room service was on top of everything. Highly recommend!!

Alona Porazenko

Dec 31, 1969

0

absolutely love it!! super delicious food , the best drinks and cocktails , excellent service, staff so friendly, clean private beach. what else you can ask for ?!. thank you for a great time , we love it 🧡

Dylan H

Dec 31, 1969

0

I had an amazing time with my friends at this hotel. First class service with an amazing buffet, lobster every night if you’d like. An assortment of restaurants and beautiful beaches. Happy to book again.

Christina Bernabe

Dec 31, 1969

0

Amazing Hotel! Beautiful location along the ocean and has 4+ pools! Super friendly staff! Highly recommend you won’t regret it!

Julia Sarita

Dec 31, 1969

0

Had an amazing time. The hotel is beautiful and located close to many restaurants and stores. Great food and beautiful ambience. The staff is extremely cordial, helpful, and willing to please. The beach and pool area are beautiful!

Jordan Aberle

Dec 31, 1969

0

When they say all-inclusive, they mean it! From keeping the mini bar stocked, 24/7 open bar, buffet as well as multiple in house restaurants, white sandy beaches and various infinity pools, nightly shows, and world class service ... all included in the price of your nightly stay. You'd be a fool not to stay here!

Ray Maroyoqui

Dec 31, 1969

0

Will be back after the lockdown.

Jeremy Jones

Dec 31, 1969

0

Beautiful all-inclusive adult only resort in Cancun! The property was very nice, and the staff and service was amazing! I had a great time here!

Jock Schowalter

Dec 31, 1969

0

Nice enough.Rooms a little sterile. Food ok.Breakfast was better. Great fresh squeezed orange juice. Sausage seemed a bit dated. People nice. TV didn't work.Asked to fix but nobody came.So meh. But it's good to be here anyway.

Vik Brar

Dec 31, 1969

0

Had an amazing vacation, Friendly staff and great service. Will go again.

Sam V

Dec 31, 1969

0

Memories created here are guaranteed to last.

Maria Fernanda Belloti

Dec 31, 1969

0

Food was very good, I will come back.

Olga Kirilchuk

Dec 31, 1969

0

Outdated, food is ok. Great customer service.

joel Viezcas

Dec 31, 1969

0

My A/C didn’t work, I slipped and hurt my shoulder, floors are extremely slick and a bit outdated.

Renee Ford

Dec 31, 1969

0

Beautiful Place Staff Was Very Nice

Robyn Hockley

Dec 31, 1969

0

This resort is in the perfect location. The food was delicious, and the resort is beautiful and fun

G Sidhu

Dec 31, 1969

0

Bit late for this review by over a year but this place was the best!Good service, location, and rooms. Staff were friendly and the crowd itself was awesome. Looking to come back in the near future.

Burke Hannibal

Dec 31, 1969

0

Great place for the whole family! Food was ok too!

Tammy Coccia

Dec 31, 1969

0

Great location very clean staff were friendly

Katarzyna Poplawska

Dec 31, 1969

0

Stayed here in the beginning of April for a long weekend getaway with my boyfriend. Amazing atmosphere. They even gave us a room with an amazing view. One con is definitely go to the Steakhouse once it opens because the wait times for a table gets long but besides that everything was great. Highly recommend!

Osaliki Sepulveda

Dec 31, 1969

0

A 4 star solely because the room kept humidity at a max, making the floor wet most of the time.

Indi M

Dec 31, 1969

0

Great helpful staff. A clean hotel family friendly. And loads of bars also not getting the 24 hour sports bar

Ruberman Rodriguez

Dec 31, 1969

0

They are very clean specially after the virus.

SRBenjamin Guilliams

Dec 31, 1969

0

This resort almost never has air conditioning—neither me or my friends rooms had air conditioning and the bar areas inside were stifling hot with even their ceiling fans “not working”💀💀🤦‍♂️

Bernabe Herrera

Dec 31, 1969

0

Love this place ❤will come again

Myles Daly

Dec 31, 1969

0

Great resort. Lots to do and see.

Izak G.

Dec 31, 1969

0

Buen lugar solo q por covid está cerrada la mini disco y el billar del hotel y en el teatro si tienen más de 350 personas sin cubre bocas y sin distancia es ilógico. Vidrios de barandal quebrados y peligrosos. Falta de personal me desepciono un poco

Oscar Medina

Dec 31, 1969

0

Atencion,sevicio,instalaciones,habitaciones todo super exelente

Luisa Flores

Dec 31, 1969

0

Instalaciones muy deterioradas, hace falta remodelacion, buffet regular y respecto a medidas covid si la estan aplicando

Veronica Lira

Dec 31, 1969

0

Excelente trato del personal , los cuartos muy limpios y sanitizados, la playa y albercas espectaculares,las bebidas muy corrientes en relación de calidad dan gato por liebrer muy corriente

Jose Luis Cedillo

Dec 31, 1969

0

Los FELICITO.

Joandra Szopian

Dec 31, 1969

0

Pesimo hotel, sin medidas ante el covid, un monton de personas en la alberca amontonada la comida muy mala, en fin dinero mal gastado, no vuelvo a pisar un hotel más de esta cadena.

Miguel Manriquez

Dec 31, 1969

0

Todo excelente solo se puede mejorar un poco el servicio al momento de entrega de maletas es un poco tardado

Veronica Chavarria

Dec 31, 1969

0

Excelente el servicio y la instalación y la comidaes excelente aaaa y las actividades súper buenisimas

Dra Brenda Canedo

Dec 31, 1969

0

En realidad recibimos muy buen trato, excelente servicio, lo único que no nos gustó es que tenían los horarios muy restringidos en el restaurante, Tomamos un paquete todo incluido y no nos avisaron los horarios de los restaurantes que tienes que hacer reservación entonces llegas y no encuentras lugar, fuera de eso todo nos gustó👌.

Maria Vega

Dec 31, 1969

0

Muy bonita visya

José Carlos Sagahon Barrios

Dec 31, 1969

0

Excelente vista, es un lugar agradable, buen buffet, peeeero, si cobran una cantidad, aunque sea pequeña, por día por habitación por tener la playa limpia, deberían tener la playa limpia...

Ana Iris Rodríguez

Dec 31, 1969

0

Muy bonito hotel ,muy buena atención,la comida muy rica ,los chicos de animación y deportes muy divertidos solo no le doy 5 estrellas porque no tenian nada apto para niños pequeños deberian tener por lo menos una piscina bajita para ellos o incluir alguna actividad para ellos en el dia .gracias la pase genial

Ruth Irene Gomez Figueroa

Dec 31, 1969

0

Excelente cuando llevan niños.. hermosa vista desde el 4 piso

Rafaeldubena1995

Dec 31, 1969

0

Uno de los mejores hoteles que ya me quede. La comida es riquisima, los trabajadores amigables, y la playa simplemente maravillosa. Con razon es un hotel 5 estrellas, y lo vas a notar asi que apenas llegues. Por las fotos se puede ver el nivel que es Riu Cancun.

Miguel Martin

Dec 31, 1969

0

Falta una remodelación a las habitaciones, el servicio es bueno, fuimos en Agosto 2020 y solo te sirven bebidas si llevas puesto cubrebocas lo cual puede ser molesto si estás en la alberca, la comida del restaurante japonés es excelente.

Betty Ontiveros

Dec 31, 1969

0

Nos encantó!!! La comida deliciosa y los meseros tienen una forma tan amable de atenderte, en general el trato es respetuoso y súper amables. Las instalaciones están hermosas sinceramente regresariamos!!!

Daniel Montes de Oca

Dec 31, 1969

0

Muy bonito todo, buena la comida y la atención, gran vista.

Luis Carlos Mata Pacheco

Dec 31, 1969

0

Hermoso hotel bellísimo el mar y sus comidas muy ricas

Marie Carmen Mora

Dec 31, 1969

0

súper recomendable 🤠 excelente servicio de todo el personal , súper limpio , playa limpia y shows nocturnos súper bien

Gus. OPC

Dec 31, 1969

0

El hotel siempre ha sido de mis favoritosen cancun, el personal bien seleccionado con actitud y trato, el día de mañana estaré de regreso con mi familia espero recibir el trato de siempre de calidad y siempre con sorpresas agradable, un lugar único en el mundo, con la playa más hermosa .

Fernando Toth

Dec 31, 1969

0

tuve 2018 en el mes de Julio todo excelente: la atención, la comida, personal, etc. únicamentetema la bebida pepsi por coca cola. volveria RIU Cancun de nuevo...

Irma Pacheco chagoya

Dec 31, 1969

0

Todo muy bien excelente trato en todo el hotel 🙂😊😜

Josefina Flores

Dec 31, 1969

0

Excelente lugar, comida, servicio, lo único que falta son actividades para niños

Luis Alvarado

Dec 31, 1969

0

Yo si lo recomiendo

Miguel Sandoval

Dec 31, 1969

0

Exelente atención muy limpio y todo excelente

Yolanda Torres Hernandez

Dec 31, 1969

0

En realidad ami en lo personal ami me gusta mucho ospedarme en los riupero ahora no se si es por la panadería pero no abia cafetera no vinos no agua no cobijas real mente pongan más atención porque enrealidad es muy buen hotel y debería estar más atendido por k abia más poca jente

Dora Prieto

Dec 31, 1969

0

Lo mejor de lo mejor

Carlos Alberto Cerrito Vera

Dec 31, 1969

0

Es un hotel muy completo con personal muy capacitado y profesional el concepto de todo incluido es excepcional y es ampliamente recomendable

Antonio Moreva

Dec 31, 1969

0

Buen Hotel! Habitaciones cómodas. El sabor de la comida creo que podrían mejorarlo. En general un buen lugar para hospedarse!

Jose Hernandez

Dec 31, 1969

0

Unico inconparable servicios de calidad lo maximo

Guillermina Perez De Leon

Dec 31, 1969

0

Es la primera vez que voy y la verdad me encantó 😃 todo Exelente.

Chuy Garcia

Dec 31, 1969

0

Excelente servicio desde que llegué 100 % recomendado y la verdad si volvería a venir

Francisco Fuentes

Dec 31, 1969

0

Excelente servicio y atención. Comida a la carta y bufetes variados.

Dr.Mohannad Altalk

Dec 31, 1969

0

Muy buen servicio, un increíble vista al mar el personales muy amable comidamuy rica muy recomendable 100 %

Evangelizar Calderon

Dec 31, 1969

0

Excelente servicio me encantó altamente recomendable para que vengan a hospedarse y disfrutar del Caribe mexicano.

Ricardo Guzmán

Dec 31, 1969

0

Protocolos covid bien aplicados. La gente de recepción muy amables,eficientes. El bufet no era el de siempre pero era obvio por la baja afluencia de gente.

Fernando Pedraza

Dec 31, 1969

0

Está muy bueno el hotel

Josue Leomar Martinez Araujo

Dec 31, 1969

0

Hotel muy bueno con un exelente personal y buena comida, el único detalle está en los cuartos, pues estos están viejos en el aspecto de que no funcionan las planchas o algunos enchufes, con la nueva normalidad los shows duran 1 hora en la noche y el bufet es mucho más cómodo

Omar Salazar

Dec 31, 1969

0

Exelente lugar, al comer pregunta por el mesero franco y pide que el te atienda es exelente; a la hora de la cena temática pude reservación desde que lo habrán por qué es cupo limitado!!

Ana Lucia Sandoval Gibaja

Dec 31, 1969

0

Este hotel no debería ser considerado 5 estrellas. Habitaciones antiguas, ascensor malogrado por tres días sin solución, no aceptan dólares, poca variedad en los restaurantes salvo el buffet, alimentos termino medio. Las fotos hablan por si solas.

Adrian Rosu

Dec 31, 1969

0

Muy bueno si disfrutas de la gente y mucho ambiente, no me encantan los niños y ahí hay muchos, pero el lugar es increible

Scienza Scienza

Dec 31, 1969

0

Excelente servicio, diferentes restaurantes con variedad de comida, hotel limpio, personal amable, pasamos una bonita estadía.

Victoria Galicia

Dec 31, 1969

0

No muy buen sabor en los alimentos siempre lo mismo, almohadas sucias sólo cambian funda, él personal muy amable y atento

Julio A. Salinas Verano

Dec 31, 1969

0

Diversión nonstop, buena comida, buenas bebidas, si vienes a vacaciones es una excelente opción.

Daniel Rodríguez

Dec 31, 1969

0

Aire acondicionado falla y tardaron en atender mi solicitud, horarios de restaurantes con baja diversidad

Gonzalo Diaz

Dec 31, 1969

0

Excelente todo muy limpio muy bueno el trato y la hospitalidad de su gente es muy bueno y amabilidad real mente estoy maravillado de mi gente ahora si que orgulloso de miMéxico lindo y querido. Gracias muchas gracias Cancún y toda su hermosa gente.

Antonio Sanchez

Dec 31, 1969

0

Un lugar para disfrutar y descansar sin problemas

Brillit Hernández

Dec 31, 1969

0

Regresariamos nuevamente

Salvador Orduña

Dec 31, 1969

0

La atención es excelente. La comida del buffet cumple sin ser excelente. El restaurante asiático Kawachi sirve muy buenas opciones. La Pool-Bar en ocasiones se ensucia muy rápido por las bebidas derramadas. La ambientación nocturna sirve para calentar motores antes de salir a una disco.

Vita Rdz.

Dec 31, 1969

0

Es maravilloso este hotel y su personal super atento y amablemuchas gracias apoyar a los niños con cáncer y enfermedades especiales a cumplir su sueño de conocer el mar, por recibirnos con los brazos abiertos y atendernos de lo mejor atte mamás y niños de la fundación Manos que sanan

Andres Tamayo

Dec 31, 1969

0

Atención excelente, buena comodidad de las camas, infraestructura en general en muy buen estado y limpieza

Reynaldo Aguirre

Dec 31, 1969

0

Excelente atención

Secreto De Amor

Dec 31, 1969

0

Excelente todo!

Claudia Urriticoechea

Dec 31, 1969

0

Impecables instalaciones, habitaciones cómodas y con buena vista. Personal amable. La calidad en las bebidas se podría mejorar

Lizbeth Reyes

Dec 31, 1969

0

Todo perfecto, su personal muy amable y atentos en todo momento, muy limpio, las instalaciones como nuevas, el menú del buffet muy variado con alimentos frescos y buen sazón, me encanta este hotel

Abiel Pereira B

Dec 31, 1969

0

Hotel de la cadena Riu ubicado en la zona hotelera de Cancún frente al mar, tiene un concepto ideal para los jóvenes porque cuenta con diversiones a toda hora, discoteca, sala de juegos y una cómoda área de piscina. Cuenta con buena atención y su servicio es bajo la modalidad de todo incluido.

BYD maggioni

Dec 31, 1969

0

Experiencia inolvidable, fuimos 2 veces y sin dudas volveremos.

Hector Herbert Hemmer Garcia

Dec 31, 1969

0

Bien.Sin ser excelente.Bien

Alma Quintero

Dec 31, 1969

0

El serviciosúper todo muy bien comida y servicio exelente

Jose Garcia

Dec 31, 1969

0

El hotel es Increíble, pero la recepción me tardo 40 minutos en terminar de atenderme y yo estaba cansado de mi viaje.

Javier Martínez

Dec 31, 1969

0

Excelente servicio!!

Rodolfo Montaño

Dec 31, 1969

0

Pésimo servicio en Riu Cancún por parte de la supervisora Antonia sin ningún respeto al turista

Cr Co

Dec 31, 1969

0

Muy bien, solo algunos puntos a reslatar: Faltan meseros en la alberca y en el mar. Muy pocas toallas para las albercas.

Eli V

Dec 31, 1969

0

Horrible las sabanas sucias ,el ambiente deprimente cabos de cigarros por doquier la piscina llena de pelos ,las habitaciones feísimas pobres ,no ay ni kimonos para después de la ducha viaje y dinero perdido total decepción no volvería a este lugar ni gratis ! No lo recomiendo ...

Guadalupe Hernandez Gil

Dec 31, 1969

0

Mi estancia fue del 26 al 30 de septiembre y llevo 12 días pidiendo mi factura y no me dan respuesta, no hay quien me resuelva.

Victoria Martínez

Dec 31, 1969

0

Una vez que fuiste a este hotal, te llaman y llaman y llaman para ofrecerte ofertasde nuevas estancias, las vendedoras que son bastante groseras quieren que decidas en una hora, y si no les dices que no te cuelgan el telefono,que mal, si ellas son las que llaman.

Carolina Velez

Dec 31, 1969

0

De los mejores hoteles que hemos visitado.Excelente sus restaurantes y el hotel precioso.

Leobardo Orta Sanchez

Dec 31, 1969

0

Excelente hotel, para pasarse unas buenas vacaciones

Ricardo Peña

Dec 31, 1969

0

El lugar es ideal para pasarlo con amigos.

Pe

Dec 31, 1969

0

Malo se venden como un hotel de 5 estrellas, las habitaciones sucias! sin mantenimiento, meseros groseros, las bebidas son nacionales no internacionales como se venden. Creo que hay mejores opciones.

Erika See

Dec 31, 1969

0

Hermoso hotel con excelente ubicación para Aquellos que buscan estar cerca de la vida nocturna, lo cual es conveniente para llegar caminando. El checkingun poco tardado. Limpio, seguro y acceso controlado. Moderno.

Teresa Rodríguez Morfin

Dec 31, 1969

0

Es uno de los mejores hoteles de Cancún. No puedo pedir más. La mejor atención, la mejor ubicación, todo excelente. Tiene una rica comida muy variada para todos los gustos. Y en la noche tiene siempre bailes y algo divertido que hacer.Regresaré!!

Viviana Delgado

Dec 31, 1969

0

La comida cambia muy poco, pero el servicio es muy bueno en todos los aspectos

Lilian Moreira

Dec 31, 1969

0

¡Muy bien! Excelente alojamiento, volveré pronto.

Z Nation forever

Dec 31, 1969

0

Un hotel ubicado a 20 metros de la playa , muy buena atención, piscinas muy limpias,7 restaurants,menú variado,ubicación en la avenida principal, muy confortable.Me motiva a regresar.

Avant Força

Dec 31, 1969

0

Excelente...muy bueno!!

Sol Sanchez

Dec 31, 1969

0

Comodo

Agustina Queirolo

Dec 31, 1969

0

Hotel de 5 estrellas que a mí entender no cumple con la relación precio calidad. Si bien es muy lindo, es un hotel de 30 años y le falta tecnología. Las toallas que entregan son a veces viejas, la bebida no es de primera calidad (los jugos no son exprimidos, una sola línea de cerveza y rubia).

Cesar Sanchez

Dec 31, 1969

0

Exelente muy buen lugar, buen ambiente, Exelente comida y bebida

siwywabit

5 star is highly overrated

2

Food is just okay, drinks are just okay, service is nothing special, entertainment bad, room is blah and cold and the ambiance is not classy. This was our 3rd time at a RIU and we would not come here...

Jameslangton

Fantastic resort, staff a highlight

5

Visited as a family aged between 20s and 80s last month, booked through TUI from the UK. Never been to Cancun before and we had our doubts, but decided to give it a go. We were not disappointed. The...

kymberlywallace28

Amazing

5

just returned from Rui cancun I can honestly say this hotel is amazing,we had a junior suite and our maid was so lovely,made teddies out of towels flowers on bed ,Jose on reception made our whole...

Vacaonabudget

Fun Time !

4

My husband and I had a wonderful time here. Everyone was so pleasant and friendly. We needed a getaway and Riu was just the place to do it! I would love to tell you guys that the entertainment staff...

Destination647619

Nice hotel, good staff, long lines for specialty dining and average food- noisy at night

3

If you go to bed early donât stay here. The noise from their shows is clearly heard in the rooms till well after 11pm, and thatâs assuming that thereâs nobody partying at the pool or slamming doors...

Q1709LQyolandam

Horrible experience

1

Bed sheets dirty..I took some pictures !! 3 open restaurants for dinner an we couldn't eat in any of these. Long long lines for each restaurant, we had to eat every single night at the buffet (7...

Hotel RIU Cancun, Cancun

Hotel RIU Cancun

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Hotel RIU Cancun, Cancun

Hotel RIU Cancun

Price & Availability

Travelers

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Double Room - Ocean View ·

Overall

Customers Review

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