Phone Number 18004447171
Homewood Suites by Hilton Houston - Northwest/CY-FAIR
13110 Wortham Center Drive, In Houston (FM 1960), Houston, TX 77065, United States
Rating
4.5
Certificate of Excellence
2018
Price Level
$$
Rooms
123
Pets
Yes
09
Jan

Homewood Suites by Hilton Houston - Northwest/CY-FAIR, Houston

Homewood Suites by Hilton Houston - Northwest/CY-FAIR

The 3-star Homewood Houston Northwest Hotel offers comfort and convenience whether you're on business or holiday in Houston (TX). The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. 24-hour front desk, facilities for disabled guests, luggage storage, Wi-Fi in public areas, car park are just some of the facilities on offer. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, non smoking rooms, air conditioning, heating, desk. The hotel's peaceful atmosphere extends to its recreational facilities which include hot tub, fitness center, outdoor pool. A welcoming atmosphere and excellent service are what you can expect during your stay at Homewood Houston Northwest Hotel.

Homewood Suites by Hilton Houston - Northwest/CY-FAIR

Price & Availability

Overall

Wonderful
4.5
596 reviews
5
283
4
126
3
40
2
29
1
38

Customers Review

Value 4
Location 4.6
Cleanliness 4.6
Comfort 4.6
Neighborhood 4.5
Amenities 4.9
Condition 4.6
Quality 5
Recomendation 93.5%
“My hubby was visiting Houston for business and we tagged along with him. This location is a terrible place to stay for several reasons: 1) When we checked into the hotel and got to our room, the smoke alarm was beeping. It took them 2 hours to just replace the battery 2) The iron in the room was dead. It wouldn’t heat up. Had to get it replaced. Ironing board was missing 3) The safety deposit box wouldn’t work. I complained several times. Nobody fixed it and it never got taken care off 4) The air conditioning was broken. The sitting area was fine but the bedroom A/C was gone. Filed a complaint but never got fixed 5) Big issue with the house keeping. There is a big disconnect between the front desk and housekeeping. I requested cleaning and was told by housekeeping I am on the list but my room was never cleaned. Second time, I moved my cleaning day from Saturday to Sunday and of course they said “No problem “ but never showed up 6) They were always out of toiletries. Even after the room was cleaned, they never replenished the toilet roll or tissue paper 7) The inside of the room is in a pathetic condition. The sofa cushion is all gone . It feels like you are sitting on a hard surface. The carpet is in a terrible condition with stains everywhere. The bathroom tiles are all pathetic and dirty. The closet mirror was always dirty. It seems like there is no maintenance at the hotel. This places needs to up its game or close down. Overall, it was a pathetic experience!!! Would never want to come back to this location. Hilton needs to seriously look into this. We were very unhappy with our stay.”
— Atiya Shaikh
“Second stay here, hotel needs work done. Every single room has something broken. First room it was dishwasher and AC, the second time, it is shower door falling apart and fridge was set to too cold and ruined half my food. It has a lovely grill next to the pool, but it is always a struggle to light it up. Once you do get it going, it is amazing. Internet is very slow, but I guess that's just Texas, not just this hotel. Staff is very friendly and helpful. Vary lovely and hardworking ladies. Breakfast is very plain, better off making your own.”
— Revvl Jackrabbit

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