“We checked in to Room 216 at this Marriott on Friday the 17th, early evening. It was around 10:00 pm. My daughter was lying down on her bed when she noticed something crawling on her pillow. She immediately jumped up. We saw a larger bed bug and a smaller baby bed bug. We were appalled, to say the least. We took pictures of the bug and called the front desk, reporting what we saw in our bed. The attendant at the front desk was not any all apologetic. We asked for a refund and the attendant was not willing to assist us and her only response was that she was unable to do so amd that it's up to us if we wanted to be given another room or leave. If we left to another hotel, she informed us that we would not be guaranteed a refund even though we had taken pictures of the bed bugs and had video evidence of the bugs. At 1100 pm at night, we checked out and went to a different hotel with absolutely no guarantee from the hotel or corporate Marriott that we would obtain a refund. Needless to say, it was a terrible and unsettling experience. We are very disappointed with the service received from both the local Marriott as well as Corporate Marriott.”

“This Hotel has Bed Bugs in Room 303 I stayed there and encounter them . I told hotel staff and they changed me to another Room . Offered to do my laundry. I received no compensation for the terrible experience I encounter 10-23-2022 through 10-28-2022. I would not recommend staying here. I checked this hotel when I got in the room I didn’t see anything . I am traumatized by my experience I don’t want to stay at any hotels . I I thought I would be able to see them but I checked the mattress under the sheets and mattress cover I didn’t see any signs . I did encounter them. Received over 25 bites on my arms legs and back . I have not received any calls from customer service about my encounter . I left a review on the hotel web site but they are not posting it . I don’t see any current reviews . I hope this helps someone so they don’t get bed bugs encounter.”