“This hotel has come under new management and what was once a great hotel has become a nightmare. The African American gentleman at the front desk is super cool and cares about the guests, but is the only one. Every other person at the front desk was super rude, especially the female morning manager. I had to check in early so I asked if she could wave just one of the $40 fees. She was so rude and had such an attitude that the whole lobby looked at her. I bought two rooms. In one room, the fridge was broken and smelled like rotten eggs. I asked the lady at the counter to have them come replace it and she didn’t even tell maintenance. Had to call again so I could refrigerate my $90 food order that come to the hotel. In the other room, the sink was clogged, and the shower did not turn on at all. They came and fixed that. I wanted to extend my rooms for a night, and I was told I had to come out and check out at 11AM and then get new keys. I work at night and sleep during the day, so that’s not an option for me. After a long conversation, they figured out a way to do it. They said they used to be able to hit an extend day button, but the new management says they need to do it this way now. Has to be complicated. I ordered food one morning, I was the first table. The waiter couldn’t remember who ordered what drinks (only four of us), and then gave my friend my omelet and I got his. We had to switch plates once we noticed. Food was mediocre. Finally, in both rooms, the showers had absolutely no cold water coming out of the shower. It was not like this the previous days. It was burning hot and I could barely get the soap out of my hair. A miserable experience at what is supposed to be a good brand of hotel. All other Sheraton’s I’ve stayed at are better, give some other ones a try, but not this one. Will not be staying here again, do not waste your money.”

“Excelente hotel. Muito confortável e limpeza impecável. Alto padrão e preço acessível.”