Sonesta Essential Houston Energy Corridor
15111 Katy Freeway, In Houston (Memorial), Houston, TX 77094, United States
Rating
4.3
Price Level
$
Rooms
80
Pets
No
from
CAD 716.19
26
Dec
Sonesta Essential Houston Energy Corridor, Houston
Sonesta Essential Houston Energy Corridor
This Houston Texas hotel is off Interstate 10 West and is 20 minutes' drive from downtown Houston. This hotel offers free WiFi and all rooms have a 32" LCD TV. Rooms at the The Fairfield Inn & Suites Houston Energy Corridor/Katy Freeway feature a coffee maker and ironing facilities. Cable TV with HBO is also included. The The Fairfield Inn & Suites Houston Energy Corridor/Katy Freeway offers guests a complimentary continental breakfast and coffee in the lobby. The hotel features an indoor pool as well as laundry facilities. Norris Conference Centers and George Bush Park are 15 minutes' drive from the Houston I-10 West Fairfield Inn. The Houston Museum of Natural Science is within 30 minutes' drive.
Price & Availability
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Room, 1 Queen Bed ·
Bed & Breakfast · 1 Queen Bed
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Non Refundable
Room, 1 King Bed ·
Bed & Breakfast · 1 King Bed
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Non Refundable
One Queen ·
Bed & Breakfast
15% discount
Non Refundable
One King ·
Bed & Breakfast
15% discount
Non Refundable
Room, 2 Queen Beds ·
Bed & Breakfast · 2 Queen Beds
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Non Refundable
Two Queens ·
Bed & Breakfast
15% discount
Non Refundable
Double Two Queen Beds ·
Bed & Breakfast
Package Rate
Cancel free of charge before Sun, 15 Dec 2024
Executive Room, 1 King Bed ·
Bed & Breakfast · 1 King Bed
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Non Refundable
Double Executive King Bed ·
Bed & Breakfast
Package Rate
Cancel free of charge before Sun, 15 Dec 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
299 reviews
5
81
4
38
3
20
2
6
1
3
Customers Review
Value 4.2
Location 4.4
Cleanliness 4.4
Comfort 4.4
Neighborhood 4.3
Amenities 4.4
Condition 4.3
Quality 5
Recomendation 89.5%
“The staff is extremely unprofessional, which ruined our stay at an otherwise decent facility. A comfortable bed and clean sheets don't make up for poor management, bad bookkeeping, and rude staff.
- The first issue was in our other room being given away, despite having a reservation well in advance, and family members were forced to find lodging elsewhere. They attempted to check in at around 9:30 PM, and were told that it they were "too late".
- I arrived the following day, and was fortunate enough to still have a room. However, the room had no towels. We called the front desk to ask for towels once that night and again in the morning, but received nothing until I went down there to ask in person. Oddly enough, someone was folding towels and sheets on a table in the guest common area, just in front of the front desk. Is there not a laundry room for that?
- On the morning we were to check out, we were startled awake around 8 AM, by a staff member attempting to walk into our room. I understand occasional bookkeeping errors or misidentifying a room. I would have laughed it off and gone back to sleep, had she not been so rude and demanding. Instead of apologizing for the hotel's mistake, she insisted that the system didn't have anyone in that room and that I "NEEDED" to go to the front desk immediately. I commented that we were still sleeping, I had a confirmation email showing the correct dates, and we would sort it out when we checked out in a couple of hours... But she demanded yet again that I immediately fix the mistake, as if I somehow work for her or that the error was my fault.
Clearly, there is no concept of customer service or hospitality at this location. I've stayed at enough Marriott facilities to know that this isn't typical for the brand, but I certainly won't stay another night at this one.”
— Steven Chaney
“Buen lugar para pasar la noche y tiene desayuno incluido”
— Anel Calderon Merino
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