“Unfortunately our stay here was terrible. Upon arriving at our scheduled time, people ahead of us were already complaining that their check in time was taking more than an hour. Regardless of booking at least 1 month in advance, I was told that they had double booked my room therefore it's no longer available. They advised that they would upgrade us to an Executive Suite for the inconvenience, however there was only one bed and an additional bed would be brought in within another hour or two. After agreeing to this, we were later told that they had located availability for our original room ($323.10 per night for a one night stay in a Deluxe Double Room). This was disappointing, however the check in process had lasted 45mins and we were becoming impatient. In the most respectful way possible, it was difficult to communicate our needs to the reception staff due to the language barriers. Although I'm sure this was mentioned in the fine print of our booking, we were surprised to learn that a $100.00 bond would be required with an additional cost of $50.00 for valet parking (the only parking option available). I queried if the valet parking cost could be ignored due to the current inconvenience (now 1 hour since arriving), however this was not possible. The room itself was extremely outdated for the price and for a 5 start hotel, however it was warm and tidy. There were only 2 bath towels in the room despite a 3 person booking, and house keeping as well as reception did not answer their phone to request more. It was disappointing to learn that the indoor pool and spa closed at 7:00pm, and there were no pool towels available. You're only provided with 1 room access card, therefore it's difficult to go your separate ways with other family members. Overall, I'm disappointed with the price I paid for the experience.”

“The reception staff was really nice and gentle, just having a problem with the machine that was not working, but that ok. Me and my partner was booked a day use room, the room was nice and clean with a big bath tube, which was what I need for that day, but a lady opened the door when we were in the bed and asking “did you checked in?” I mean if we did not how do we get in, then she left without any apologetics, we were actually distributed by that, but understand that not usually have people who book day use room, but I still advise to improve the customer service, make sure nobody in the room before opening the door. Anyways Stamford is a good hotel, the price was nice, even to book a day use room. Recommended for people who want to spend less money but want to get a good quality room to stay , Stamford is a good option.”