Phone Number 6167777
Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only
Gros Islet, In Gros Islet (Cap Estate), Gros Islet, lC01101, Saint Lucia
Rating
3.9
Travelers Choice
2021
Price Level
$$$$
Rooms
166
Pets
No
04
Jul

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only, Gros Islet

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

Price & Availability

Overall

Good
3.9
193 reviews
5
1158
4
572
3
250
2
78
1
68

Customers Review

Cleanliness 4.5
Comfort 4.4
Neighborhood 4.2
Amenities 4.1
Condition 4.2
Recomendation 66.4%
“¿Qué más puedes necesitar? Sol, mar y playa de arena. Agregue algo de comida deliciosa y una piscina y es casi un paraíso.”
— Sue Mewett
“( Unfortunately we stayed June4-9 2021) When we arrived we were told the original room we purchased ( Diamond club swim out) was not available In the Diamond club building ( they said that they were over booked but I’m not sure why we were not notified back in October 2020 when we booked the room or before our trip occurred) and that we would be put in a regular building but w/ Diamond club privileges. However when trying to use those amenities we were questioned and treated like we did not belong there. The little Diamond bracelet/room key they gave us did not seem to be sufficient in the staff’s eyes. Also we were over looked many times by the staff when it came to food and alcohol drinks service, they would rudely by pass black people for other races (they catered more to white people (no offense) we were not they only people to noticed and complained about this). Also they are very unorganized when it comes to arranging the required COVID test appointment to go back to the US ( you can get the rapid test by the way, don’t let them trick you into to paying for the more expensive test, I thank God we were notified by the airlines on which test we can use) they gave everyone the same appointment times (6/6:30am) which causes incredibly long lines ( if you are not in line by 5:30am you’ll be there for hours) . The butler and room service is a straight up joke!!! (They choose when they want to assist you otherwise your request is ignored… it’s hit or miss pretty much ) Lastly I had a horrific experience with the clean up crew/maid, she tampered with my personal hygiene items ( I set it up to make sure I wasn’t imagining things and before I reported her), I saw her a few times when I was leaving my room it seemed as if she waited for me to leave everyday, she was also complaining when she was coming out of someone else’s room one day, nevertheless when I reported it to the manger and gave a report to security…guess what?…nothing happened ( Surprise) I was told they would contact me in the morning, but when I said I was checking out the next day I saw the look on the security personnel’s face and I knew I would not be contacted. No one addressed the issue when I was checking out, but they damn sure kept track if you purchased anything…As a matter of fact I have yet to be contacted still. I’m suppose to get a credit for being downgraded but I doubt that will happen as well. I wish I could say good things about my stay but I’d be lying. My advise. Choose somewhere else if you are a person of color, thin and want to be treated with respect.”
— Mia Bailey

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