“We booked a room for Dec 3rd and were coming from out of town. After we landed at the airport, we called to ask a question about parking and we were told they overbooked and had no rooms left even though we had a reservation. They didn’t reach out to tell us this was an issue or anything; we were on route to the hotel. Luckily we were able to stay at a family members house in the area. We cancelled our reservation at this time. One week later (as I’m writing this) I receive a charge for my stay. I immediately call the hotel and am aggressively told that it’s not the hotel’s problem and I need to contact the third party I booked through. The invoice and credit charge is clearly marked that it’s from Aloft/Marriott. The third party has been very helpful so far in working to resolve this. However Aloft isn’t answering their calls, even though I talked to Aloft right before. I’m honestly pretty amused at how bad of an experience this has been and I haven’t even seen the outside of the building. I strongly do not recommend unless you’re a fan of lighting your money on fire and not even being able to get warm from it.”

“Terrible experience. The system was down the entire time I stayed here. The staff was unorganized. I unfortunately left my coat in my room, and when I called them 4 hours later, they were unable to locate my coat. The front desk had no clue about how customers could recover items left, and directed me to speak with the cleaning supervisor, but informed me that I could speak with her only if I knew Spanish. They were very unhelpful. I asked to speak with the manager and was told that the manager was unavailable until Monday. The system never recovered during my stay. I do not recommend this location. The entire experience deserved 0 stars.”