“The staff was friendly and helpful. We were far away from home and needed shuttle service, Uber service, and food delivery. The hotel staff helped me with all of it. Also, we were in town to take my daughter to a special hospital, but because of the time of the appointment, we were going to have to check out, carry our luggage with us to the hospital, and then come back and wait in the hotel lobby for about 3 hours before our shuttle arrived. When we came down for the free breakfast (which was wonderful), I asked the guy at the front desk if it would be alright for us to stay in the lobby all afternoon. He told me he would schedule us for late check out, which allowed us to leave our luggage in the room, eat lunch there, and only have a 45 minute wait in the lobby. It worked out perfectly! Plus, the room was very nice. We also used the fitness center and bought lots of snacks and drinks from their little store. I’m so thankful we stayed here!”

“I believe in giving places second chances. And this Hampton in North Brunswick/New Brunswick was so much better the second time around. The young lady at the front desk, Sam, is a "world class" professional. She spoke kindly, accurately, and sincerely to me and my girlfriend as we checked in. Sam told us about breakfast, she informed us that the pool was open (despite a sign saying it was closed) and, even got us towels and walked us to the pool door to let us go in. The room was very nice too. Bed was comfy, bathroom had enough towels for two people to shower off after a dip in the pool. Television remote worked and the air conditioning unit was easy to control and understand. As a Hilton Honors (silver) I was very happy with this hotel. And despite one bad previous experience, I believe this place redeemed itself with better customer service. Thanks again to Sam at the front desk, you are a superstar front desk receptionist!”