Experience Luxury and Tranquility at Ocean el Faro in Uvero Alto, Dominican Republic

Ocean el Faro

Carretera Macao Uvero Alto, Near Macao Beach, Near Sirenis Aquagames Water Park, Uvero Alto, NA 23000, Dominican Republic

Rating

3.9

Price Level

$$$

Rooms

911

Pets

May

Ocean el Faro, Uvero Alto

Ocean el Faro

Located on the seafront overlooking the idyllic beaches of Punta Cana, the Ocean El Faro is a newly built five-star resort that opened its doors in late 2018. It features water attractions including large swimming pools, a calm stream with a gentle current, ideal for relaxing and letting go, as well as a family area with a water park. The resort, located in the Uvero Alto area, also has spectacular rooms, a wide range of themed restaurants, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a full programme of entertainment for the whole family. In July 2019, the hotel will open an exclusive area for guests 18 and over with specialized services and leisure activities.

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Overall

Good

3.9

1219 reviews

2132

443

270

147

231

Customers Review

Cleanliness 4.2

Comfort 4.5

Neighborhood 3.6

Amenities 4

Condition 4.2

Recomendation 100%

“Franyely parabéns! Excelente atendimento e os melhores drinks!Amei!”

— Ana Paula Rezende Beppler

“Very nice place to stay. Staff is friendly and polite. However, Jose and Berta from Mike’s coffee are excellent. Great costumer service. They can make you feel special . I recommend go and visit them. Coffee is delicious but they are the best”

— Ivan González

Overall Good, 3.9

Cleanliness 4.2

Comfort 4.5

Neighborhood 3.6

Amenities 4

Condition 4.2

Recomendation 100%

Neil Lindsell

Jan 17, 2022

The steak house restaurant at this resort is very good. The steak is cooked well and Juan our waiter was very good too. Wilkins is a great host and makes your evening special

Владислав Полищук

Jan 10, 2022

Pasamos otra hermosa noche. Gracias por el servicio rápido y por tu actitud atenta

Gisel Rodriguez

Jan 10, 2022

Gerardo nos proporciono una excelente atención, siempre presto a ayudar y dar el mejor servicio. Estamos muy agradecidos

Olga Luz Cardona

Jan 10, 2022

La atención fue excelente. Los chicos de entretenimiento son espectaculares y el bartender Manolo que señor tan educado y atento. Muy buen personal.. me voy muy agradecida.

Eureka Buchanan

Jan 10, 2022

Carlos our butler was excellent, the pool bar staff are amazing. The restaurant staff let the place down. Often moody and wait times are ridiculous. Food is good here in all restaurants. Overall lovely place, plenty to do. Beach isn’t great, rocky and very rough but still very enjoyable.

Dominic Campling

Jan 10, 2022

It was a good stay. The hotel is nice and the staff are friendly. I was impressed generally in the amount of work that the staff undertook to maintain the hotel and the grounds. The buffet food was nice and I liked that some of it was made fresh in front of you.

Igor Zayats

Jan 10, 2022

Excellent experience at the beach bar with Wilman and Naomi. Beautiful beach very clean and sunny. Highly recommend to visit. Good quality drinks.

Tushar Mallisetty

Jan 10, 2022

The experience was very good. The staff (Miguel, black pearl, franco, Ruben, Laura Wanda) have been very friendly and engaging. The were numerous activities that I took part it with my friends that I thoroughly enjoyed. Would definitely recommend the resort to everyone that wants to have a good time!

Germalys Rosario

Jan 03, 2022

Excelentes atenciones por parte de todo el personal que labora en este hotel, excelente estructura (moderna y acogedora), la pasamos genial en nuestra estadía. Sin duda lo recomendaría y volvería

Grace WJ

Jan 03, 2022

I spent an amazing week here. The hotel is relatively new. It has everything you need for a relaxing beach vacation. The food and drink is good, staff is sooo friendly and accommodating. I would definitely come back.

McKayla Hermanson

Jan 03, 2022

Jhon from the Pool Bar Privilege was the best bartender ever!! Very attentive and made lots of fun new drinks! Highly recommend hanging with him and his team! 10/10 would come back again!

Nathaniel Blumer

Jan 03, 2022

Staff was quite rude, service is slow or non-existent, food quality is amusement park level, basics like door handles fall off… but you know what? It’s still paradise and the overall atmosphere is wonderful.

Louise Hollingsworth

Dec 30, 2021

Our privilege ocean view suite and our butler Joel Mejia made a big difference to improving our experience. Being on the second level made for more privacy and a better view. Great Lady cleaning our place daily. We enjoyed the little hot tub too. Staying covid safe was made pretty straight forward by the staff and it was the other guests we had to watch out for. I suggest room service for breakfast and have your butler book your reservations for the first seating for dinner. Tip - they work hard.

Carla Ribeiro

Dec 27, 2021

Limpeza insuficiente e buffet sem variedade diária.

TONI SANTIAGO Diaz

Dec 27, 2021

Una semana fantástica, el equipo de animación un 10! Si tengo que destacara a algun@ es Ana, por su profesionalidad y simpatía. Sin duda volveré😊

Richard Castro

Dec 24, 2021

Gerardo y Guillermo en el bar del río lento súper excelente en el servicio y cumpliendo los protocolos de COVID 19. Pidiendo a todos los clientes el uso de la mascarilla. Jonathan Victorino tienes excelente equipo en el bar! Bendiciones!!

Cristian Alvarez

Dec 24, 2021

Tremendo hotel y maravilloso En especial Jhon Torres del bar, es excelente y muy servicial. No tengo quejas ninguna del hotel, el personal, la comida, la habitación y todo me gustó. Lo recomiendo a cualquiera que desee conocerlo

Juan Ardila

Dec 24, 2021

DJ Ángel y Perla Negra. Una mención especial en reconocimiento de la excepcional labor que realiza el equipo de animación. Que buena energía y disposición para mantener a los huéspedes bien entretenidos y con el ánimo arriba. Te hacen reír todo el tiempo con su buen humor

Diego Melo

Dec 24, 2021

Os meninos dos bares das piscinas atendem espetacularmente! Menção especial para Jhon do pool bar privilege. Sempre muito simpático e solicito, além da técnica no preparo dos drinks e o especial Jhon é uma receita especial dele, muito refrescante!

Ana Paula Rezende Beppler

Dec 23, 2021

Franyely parabéns! Excelente atendimento e os melhores drinks!Amei!

Vinicius Souza

Dec 16, 2021

Muito bom! Garçons prestativos, culinária excelente, serviço de quarto maravilhoso! Tudo perfeito! Obrigado El faro!

Rubeli Matos

Dec 16, 2021

Me canto es maravilloso todo las actividades de los animadores la piscina el beso Franco Wanda Rubén perla negra muy buena persona y en el la piscina París el restaurante muy buena comida ese lente trato 🤩🤩🤩🤩🥰🥰🥰🥰

Cristina Martínez

Dec 16, 2021

El hotel es muy bonito y muy grande ...habitacionessúper amplias y unos jardines bien cuidados a mi el hotel me ha gustado ..simplementetengo cosas buenas y también cosas malas la comidamuy repetitiva yno de mucha calidad .El servicio le falta cursillos depreparación ..y organización creo que si esto lo mejorarán el hotel estaría mucho mejor .

Queris Marlenny De Los Santos Contreras

Dec 16, 2021

Me encantó, la comida muy variada, el trato de los empleados excelente y la locación me gusto mucho, tienen una buena cartelera de actividades y hoobies para los niños, volveré pronto

Yonairis Brito nuñez

Dec 16, 2021

Me gustó mucho la atención recibida, la habitación me pareció muy linda y sobre todo el personal de animación, pendiente a que la pasemos bien todos el tiempo. Entre ellos Hache wander, exelente persona.

Elin Ortega Pacheco

Dec 16, 2021

Todo muy bien en cuanto infraestructura, muy buena atención y muchas actividades super entretenido. Felicitaciones a su equipo de trabajo en particular a Hache por ser tan divertido como es.

Craig Barrows

Dec 16, 2021

Franklin and Jhon at the privilege pool bar are excellent bar tenders. Thank you to both of you for all the great service! Also thank you to Carlos our butler for all of your great service and help! Sincerely, Craig and Kelly

Elismaidy Peralta

Dec 16, 2021

Muy buena estadía y muy buen servicio... Me encantaron los show, los meseros muy amables y el área de animación infantil muy excelente... Mis niñas disfrutaron al máximo .

Darren LeClair

Dec 16, 2021

John and Frank are the best service on the resort! Gotta see them at the pool bar 🍹 Best place to be. Loved the resort. Rooms are great. Resort is new and beautiful. Really large resort so expect to do some walking. Buffet is fantastic and better than the a la carte restaurants except for Sakura which was phenomenal! Restaurant service is slow and makes us wish we could speak Spanish to communicate better. Great place to come once.

Angelica LeClair

Dec 16, 2021

John and Franklin were fantastic. The best service by far at the resort. The resort itself is great, lots of walking, but service is lacking, except for the exceptional service from the pool bar closest to the beach because it had the both of them. Went to them every day of our trip!

Adianez Hernandez

Dec 09, 2021

Si se pudiera dar 0 estrellas es lo que merece este hotel. El peor hotel al que he ido desde todos los aspectos. Poca variedad de comidas y muchas sin sabor ninguno. Muy poco transporte dentro de el hotel. Muchas cosas cerradas desde restaurantes, casino, disco y otras cosas solo abiertas en la noche. Muchos días donde había que llamar continuamente a que te hicieran el cuarto o abastecieran el mini bar. Muchas de las cosas son solamente para los privilege. Pero con lo más que nos hemos molestado ha sido con la prueba de el covid cobraron 35 dolares supuestamemte por el antigeno y el PCR los cuales nunca llegarontuvimos que ir a pedirlos para llevarnos la sorpresa de que el PCR nunca nos lo hicieron que supuestamente costaba 80 dólares. Definitivamente un descaro cuando uno paga muy caro por un hotel y en Estados Unidos están las pruebas en cualquier esquina gratis. Las puertas de los balcones no las pueden abrir porque te apagan el aire acondicionado. Noches repetitivas de solo bingo y un show. En el 2017 fuimos a otro hotel de esta cadena Ocean blue y nada que ver con este pensamos que al ser un hotel nuevo sería mucho mejor pero lo único que recibimos fueron decepciones.

RD Martinez

Dec 09, 2021

Excelente muy cómodo, un paraíso. Le doy cuatro estrellas porque el servicio es muy pobre le faltan empleados especialmente en el área del Buffet, durante mi estancia del 3 a el 5 de diciembre fue un caos.

Joli’s Reviews

Dec 09, 2021

The bowling area is amazing! Great music perfect volume very fun place! Franyely in the bar were excellent! always very attentive and kind. They should have her everyday there! 💜 great customer service!

C Simmons

Dec 09, 2021

This is just a quick review before my full review as it is our last day - but the lobby bar service has been the peak of our trip. More to come but wanted to get this here now! Thank you Yudelka for your outstanding 5 star service!

Sunny

Dec 09, 2021

Very clean and well maintained. This place is beautiful and affordable with top notch 21st century decor interior. I will definitely recommend for your stay. It has both children and adult session too.

Kat Morrow

Dec 09, 2021

It was nice!The food hit or miss sometimes.Bring plenty of small bills as you will want to tip.Get the roof top jacuzzi room it's beautiful up there.You will do a lot of walking from the room to the eating entertainment area.The coffee is delicious 😋. If you don't have children book the adult side of the resort,you get adult eating and pools separate from kids.

Pam Dunn

Nov 30, 2021

T he very best about this hotel is the stunning beach views, the beach itself is rather rocky. but simply the most stunning location none the less. The hotel is understaffed so I understand, but based on this trip it will likely be my last time to the Dominican. Let me advise I am a platinum member, the service level at this hotel is not even one, the worst, hard to pick, not correct room assigned despite booking 6 months ahead of time ,non working rooms keys, broken safe, two hours for room service on multiple occasions, the Butlers were very mediocre, but likely the Privilege Restaurant wins, nothing privilege about it, maybe the view, multiple inquiries to multiple staff and not even water after 45 minutes, when I reported it to the Privilege Manager, it was evident that it fell on deaf ears. The buffet is good, hit the back of the buffet for the fresh omelets, the best was our dinner at the Italian Restaurant one of our last nights, the food was amazing and Ramon the server was EXCELLENT and the best service we received all week. If you are going to sell privilege service, it would be ideal to provide same.

Karen “Not Karen”

Nov 28, 2021

First time traveler. Wow. Excellent resort. It was through the lens of COVID protocols. So less staff, no swim up bar. On the plus side, less people/tourist, staff very friendly, lots of quiet and shady spaces. Typical sales pitch, day one, and aggressive beach sales guys. Couldn't help but think of Vin Diesel, family memes. Would go back again

Rob Smith

Nov 25, 2021

Beautiful resort with great food and staff! Maximo the pool bartender was very attentive, Manual the server at the buffet was excellent and can't say enough about the entertainment staff! Joel (ya baby!) ,Wander, and Laura always making any event a great time! Will definitely return to see my new D.R. family!

Gustavo Marino

Nov 23, 2021

NATIVIDAD um ótimo atendimento

Marie-Claude Garneau

Nov 23, 2021

Geraldo roi lanto good service

Eder Matos

Oct 23, 2021

Ótima

Christina Wyrzykowski

Sep 28, 2021

Overall the hotel is clean and beautiful. The food is delicious although there is a wait for some of the restaurants. The entertainment staff are amazing!!! Especially Ana, Wander and Wilkins. So friendly and they really went out of their way to make sure we had the best time. I would highly recommend this resort to anyone looking to travel to Punta Cana.

Samantha Gillen

Aug 22, 2021

Wonderful!!! The place is so beautiful, and the service is fantastic. One particular waiter, Emmanuel (waiter number 1), made our trip even that much better. We asked for his waiter number too, just because we wanted him to get the recognition he deserved! My mother and I loved it here and would recommend it to anyone.

Pablo ledesma

Apr 24, 2021

Excelente hotel resort para turistas de todo o mundo e aqui o esperamos para desfrutar das suas férias H10 hotéis e resort10

Pablo ledesma

Apr 24, 2021

Excelente hotel de resort para los turistas de todo el mundo y aquí los esperamos para que se regocen sus vacaciones H10 hoteles y resort👉🇩🇴🌎🙏

Jennifer Rodriguez

Apr 07, 2021

After a long and tumultuous year of dealing with the pandemic on different fronts, all I wanted was a brief escape. As soon as I got my vaccine scheduled, I booked a stay at this property. With less than a week to go, I find this message in my inbox: “Your reservation was cancelled by the property because the property will now be closed during your stay. You will receive a full refund”. Wow, really?! Last minute cancellation due to this property not timing their construction correctly? Now the site says they are closed through April 30th due to construction. When I originally booked the room I was reassured construction would be completed by April. Thanks to their screwup I was forced to search for and make a reservation at another location in Punta Cana—and at a premium due to it being last minute! Thanks for nothing. I will not be booking this property in the future because they cannot be trusted to honor reservations. Anyone planning to make a reservation in the near future should be especially wary as they might push back the construction completion dates again.

Jose P.

Mar 24, 2021

Desconcertante trato recibí en este hotel con mi familia, específicamente en las áreas del steak restaurant y el miniclub, no lo recomiendo para nada. Nos quejamos a la administración, pero fue una pérdida de tiempo.

Ronald Caceres

Feb 24, 2021

Estuvo genial

N A.

Jan 05, 2021

Very great experience in this resort. My family and I went last August and we were treated like royalty. The best thing there was the service. Very proactive place: so many animations and activities everywhere all day, the animators CocaCola and Sonic were very entertaining and funny. All the staff overall was very kind. Coup de coeur for Anyuli the waiter. He was so full of enthusiasm, awesome service. He even helped us with my little brother who fell asleep at the restaurant. The only negative thing is that some parts of the resort were not yet constructed, but since it was their first 6 months it's very understandable

Javier Rz

Nov 23, 2020

Went there with my wife at the beginning of june 2019 and i have to state this: This is a brand new hotel. Is not even a year old so a lot of stuff that might fail in other resorts are not a problem in this hotel because everything is new. Having said that... this place is wonderful! The rooms are not HUGE but are comfortable enough (who goes to a hotel to spend the days in a room anyway?) The buffet variety is big and the quality great. Same thing happens with the night restaurants, although they are not 100% what the promote: the japanese restaurant is not 100% japanese. Food has a bit of dominican touch, same happens with the mexican and french restaurants. It would be good to try something 100% natural to its country. The drinks are not waterdown (Everyone that goes to an all-inclusive resort knows that most places have waterdown drinks almost no alcohol in it.) and the amount of bars in the whole complex saves you a lot of time walking when wanting for a drink. My only complain is that the hotel is huge (something common in the Punta Cana area) and because of that you have to walk a lot in the sun to get a cup of coffee (at the coffee shop) or some food at the Seafood Restaurant by the beach. Since the hotel is new, the palm trees ar not fully grown and there's almost to cover from the extreme sun when walking inside the hotel.

Omar Ndiaye

Jun 24, 2020

Bowling excelente

Ivone Nascimento

Apr 24, 2020

Resort lindo, estilo colonial, com todos os quartos com banheiras de hidromassagem, boliche, disco,cassino, spa, academia, teatro, musica ao vivo todas as noites, tem um farol, vários bares e restaurantes, lojas de presente, brincadeiras na piscina e festa da espuma no sabádo.. Funcionários muito atencioso e acolhedores, comida muito gostosa e drinks maravilhosos.

Вера Хxx

Apr 24, 2020

5 * na esperança de que eles trabalhem no tema da praia, porque para os falantes de russo isso é relevante. Tudo o mais é adequado, não há nada para comparar, restaurantes e bares funcionam, animação funciona. Os quartos são espaçosos, confortáveis, móveis confortáveis, todos os aparelhos são modernos. Seguro eletrônico, grátis. Secador de cabelo, balança externa, guarda-chuva em caso de chuva. As bebidas são reabastecidas diariamente, a limpeza dos quartos é normal e de alta qualidade. Agrada com um jacuzzi no quarto e uma cadeira de balanço pendurada em uma varanda espaçosa. Para nossos equipamentos eletrônicos, não precisamos de adaptadores, adaptadores, muitas tomadas, a luz é distribuída corretamente na sala. O território é ocupado o tempo todo, chimto e bem cuidado em todos os lugares. Os funcionários do barman aos faxineiros e o guarda de segurança na praia são todos positivos, educados e atenciosos. O álcool flui como um rio, a manhã começa com m champanhe e termina com vários coquetéis. Apesar do fato de existir um mini-clube, um adolescente, um parque aquático infantil e assim por diante. existem muitos lugares tranquilos onde o acesso a crianças é indesejável (uma sala separada no restaurante principal, prédios apenas para adultos, áreas de praia e piscina são apenas para adultos). Isso é muito importante e bom, o território é bastante grande e há zonas barulhentas, mas há zonas calmas. O hotel está longe de transporte, se você quiser Punta Cana, a distância é de 20 minutos de carro, mas você aluga ou pede um táxi, não há táxis do lado de fora do portão, como em muitos outros lugares.

Splattacker

Apr 24, 2020

Muito bom, a equipe é tipo, rio lento e piscina são incríveis, limpo todo o resort, ea vista do farol é incrível. A comida é boa também. Não posso esquecer a comida. Minha única queixa é que o oceano tem marés muito fortes e é muito rochoso. Caso contrário, é incrível! (E obrigado Alexander por fazer isso uma experiência ainda mais plausível)

Yosheena Joganah

Apr 24, 2020

Adorei a experiência. Altamente recomendado. Os restaurantes são simplesmente excelentes! A churrascaria é imperdível. Além disso, o serviço de privilégio é uma verdadeira experiência VIP. Obrigado a Cesar, Henry, Joan, Robinson, Sr. D, Cruz, Genesis e todos os outros que fizeram a nossa estadia perfeita.

Irina Burova

Apr 24, 2020

Reserva de hotel. Território enorme, paisagismo maravilhoso. Localização competente de áreas barulhentas dos quartos. Há uma parte separada do hotel de acordo com o conceito exclusivo para adultos. Existe uma parte separada do privilégio. Existem vários bares de piscina e um snack-bar no local. Bar de praia com bebidas. Os quartos são amplos, bem pensados e arrumados. A pressão da água e o encanamento são bons. Eles escrevem a verdade - não há escova no banheiro 😀. A sala tem um conjunto de géis / shampoos / cremes. Existem pentes, acessórios de barbear. Há um navio a vapor, sacos de chá e café. Arrumação é decente. A praia trouxe uma mosca na pomada. Há espreguiçadeiras suficientes, mas a entrada para a água é ruim. À esquerda há uma lagoa, ela já está atrás do território do hotel, mais perto dela todas as espreguiçadeiras estão ocupadas, é claro. Eles estão localizados na orla da área de praia do hotel. Na lagoa, areia e pedras na entrada. As toalhas são fornecidas na piscina, não há problema na praia. E em geral não há serviço na praia. Não há ganchos sob o guarda-chuva, nenhum lugar para pendurar as coisas. Não é recomendável sair depois da lagoa. Durante o dia, durante uma caminhada, o casal foi assaltado por dois haitianos com um facão, a polícia veio, aceitou o depoimento e pronto. A administração do hotel retira responsabilidade, porque o território não é o hotel. E não tem placa, senão você não vai chegar na lagoa. O quarto 17207 não funciona e o condomínio está vazando. Dois dias de aplicações e zero reação. Como resultado, pisos inundados.

John Marti

Apr 24, 2020

Me encanto este resort ... ideal para toda la familia...

Robert Perez

Apr 24, 2020

El hotel es muy bonito y moderno, pero se ve afectado por la falta de compromiso del personal, en el Restaurant Bufet las mesas estan sucias y no hay quien te atienda, y para empeorar la situacion una Sra. que dijo llamarse Hayke ya que no tenia identificacion en su uniforme se comporto de manera grosera en el servicio de toallas, negandose a cambiarlas toallas que se habia mojado al llover por ella solo entrega una al dia, prefiero un hotel menos moderno y con un personal mas compometido a los vistantes.

Altagracia Marte YVOTRAVELS

Apr 24, 2020

Excelente hotel!!! Aunque un poco costoso pero lo vale. Más videos y fotos de éste y otro hoteles de Punta Cana en mi página de Instagram @altagraciamarte

Guillermo Romario

Apr 24, 2020

Tremendo Hotel resort con la modalidad all inclusive a 30 km del aeropuerto de Punta Cana en Republica Dominicana. Todo de excelente calidad y buen gusto. Playa privada, enormes piscinas,wifi, restaurantes tematicos, canchas de tenis, teatro y todo lo que se imagine. Atencion super cordial y respetuosa. Sedestaca por sobre todo la calidad de las comidas. Super recomendable.

RD Inaguantable

Apr 24, 2020

Es un buen resort para la familia especialmente si los niños están pequeños o adolescentes pues pueden disfrutar de unas piscinas espectaculares y clubes infantiles y juveniles.Las habitaciones son acogedoras sin embargo pude notar una falta de mantenimiento estructural en los edificios, pero según me explicaron el hotel es nuevo (apenas un año) y al parecer iniciaron operaciones sin darle la terminación adecuada.Sobre la comida tengo mis reservas, el buffet no es atractivo, pero los restaurantes temáticos son muy buenos y no necesitas reserva.La playa es hermosa.En resumen el resort es bien, pero puede mejorar.

Daniel Defillo

Apr 24, 2020

Awesome hotel, great service, a great range of places for daytime activities: pools each with their bar, lazy river, water park for the kids and Daisy Club, both of which my kids loved, and would spend all day there. Special mention to Daisy at the Daisy club. There's also the Snack bar, the beach buffet, the main buffet, a coffee house and sports bar.And for early evenings and nights they have the bowling alley, teen's club (for teenagers, obviously), the restaurants (Italian, steakhouse, Japanese, burger joint, Mexican and adult only restaurant), activity theather, with nightly shows, lounge and disco.I specially loved how the restaurant boulevard comes alive at night, and it's the hub of all nighttime activities.The rooms were beautiful and the service provided by all employees was top notch.I can't wait for my next visit, it's now my favorite hotel in Punta Cana.

John Maulin

Apr 24, 2020

The place is still significantly under construction in the area that we were staying in. It is a very large facility and some people have complained there's a little too much walking but I really didn't think that that was much of an issue and they have a nice little train. The little train cart takes you down the walks to all of the different locations that you may want to get to. The rooms are very nice and modern.Ours room was obviously just completed moments before we took it. if you are an architect you'd understand this but, they had not done a punch list prior opening the room and there were many items left undone. I posted 360-degree views of the room that we were staying in. The food is like you're on a large cruise liner with all kind of options all over the place. There are many pools, lots of things to do for children, and adult areas. There's a nice lazy river for you to ride in a tube along if you like. There's workout spaces. The staff is always very helpful, no complaints. The only complain I would have is, the beaches really are not up to par of what you'd expect for this area of the country.

Amor Paguiligan

Mar 10, 2020

Really enjoyed our stay here. Love the food, people, the resort and our hotel. Really worth it! Will surely go back here next year! They have 10 restaurants and very delicious. I love the party at night and so many activities to do here. And very family friendly.

Richard Delgado

Jan 24, 2020

Great vibes, great food, great weather, great entertainment, great drinks, great customer service! Coca Cola, made the life around the pool and beach amazing! He involves everybody and loves to make everybody join the vibe. This guy is the best! & not to forget Chocolate part of the entertainment team, made this trip the best! Needed to get away from the New York cold I did not regret it not one bit!

Maria Santiago

Oct 30, 2019

First time visiting this resort and will most certainly be returning back! From the great amount of respect and hospitality from employees to the service, it was absolutely terrific! I cannot thank the staff enough for all the wonderful help and service they provided to my family and I. We were there for less than a week, and felt like we built a family relationship with the staff there. Rooms were very clean and well organized. The resort is a great big size that even if there are plenty of people, you all have plenty of space and pool area for yourself. You guys are by far the best and most wonderful people I've ever encountered at a hotel! We truly miss you all!

Crystal Fry

Sep 20, 2019

Cons: -the fan would not cut off in the room for some reason -some outlets would not work for a unknown reason - the sales people were a little annoying but hey its part of the trip. -we actually paid for our trip through the site and the timeshare people acted like that was ridiculous - we did not do a timeshare presentation or a first timer presentation (time is too precious to waste on that) the people did not like that -the bathroom tile was ugly tho... Weird PROS: -looked just like the photo. -very beautiful resort - The ocean was clean, -food was good, - service was good and prompt, -beautiful staff with beautiful personalities, -very helpful. - very organized -peaceful -delicious ice cream - really had a wonderful time -first timers get a free upgrade or at least we did -safety -good all you can drink drinks -shower heads were the best Would definitely recommend ... You have to go

Nick

Aug 19, 2019

When we first got there the check in was smooth. Nothing went wrong the front desk personal were friendly. After about 3 hours, our rooms were ready. But for some reason when we got there the couch bed wasn’t made still. So we called and asked if they could make the bed and still when we came back from the pool it still wasn’t made I file the 3rd time we called. The food was decent but the waiters were awesome. They all had a good sense of humor and outgoing and energetic but also when you requested something they would bring whatever you needed right away. Especially the waiter Anyule if he ever attends you, just know your in for a good service. The pools were nice and especially the bubble party was awesome. Overall it’s pretty good for a resort that’s still constructing and the people were very friendly. We even left a bigger tip than we usually do just because they’re very hard workers and work all day from the morning all the way to midnight.

Ivan González

Aug 08, 2019

Very nice place to stay. Staff is friendly and polite. However, Jose and Berta from Mike’s coffee are excellent. Great costumer service. They can make you feel special . I recommend go and visit them. Coffee is delicious but they are the best

Thomas Wagner

Jul 13, 2019

Staff is nice but seems to not be very focused on the customers as they're constantly talking to each other. The hotel itself is a really nice place, design and the rooms are really cool - it is also huge! The cleanliness is really not up to the standard of a 5 star hotel - it seems like they don't have vacuums. What is very nice, is that as they resort is so huge, nowhere is really crowded or busy so you really get to relax. Overall, it's a nice place with good food but it needs to work on some things to really be a 5 star hotel.

José A. Céspedes

Apr 24, 2019

Great hotel, food is excellent... Loved their lazy river. Service is very good! 100% recommended. The rooms are super confortable. There's live music at night. My favorite restaurant was zakura. My favorite bar was the one at the main pool. People at the front desk were very helpful and everyone at the restaurants as well. I have no complaints at all. Loved it!

Linda Paholsky

Apr 24, 2019

The room was great queen size bed sitting area porch with the swing nice bathroom. We had a great time lot of nice people nice staff very friendly. If you go on the Lazy River bring your own tube you will have to buy one food was good didn't have a problem with anything

Ernesto Martinez

Apr 24, 2019

I'm leaving you here a few photos of my stay at Ocean El Faro, yes is new only one month before I post this pictures.Pools are great I think the hotel have more than 5 pools and that not include the swimming up building.Jump into the lazy River and just let you go.All restaurant with good taste.The only thing I can said I did feel comfortable was about that they have a few spots that are not finish yet like the Bowling Alley , The Casino and the Disco. But the hotel have so many things to enjoy.For sure will go there again.

Miles Winslow

Apr 24, 2019

Good! When we got there we did not get the ocean view room in which we paid for. For the first night we were put into a lesser room. Our compensation, even after we had asked for compensation was a bottle of Dominican rum. In retrospect, and mathematically speaking the rum did not come close to covering the amount of money we were out by not getting the room that we paid for. The next day we were put intoour ocean view room and it was nice. I generally don't stay at five star all inclusive hotels, since I define myself as more of a traveler than a vacationer. This resort is new, and there were glitches here and there, which would be expected. The service is outstanding and friendly. The pools are fun. I had a great time here. A beautiful resort for those who like the five star all inclusive holiday.

Russell B

Bees

Full review to follow but for the time being picture of bees at pool bar staff just putting plates of syrup to deal with and attracting more and spraying them water and cleaners making them angry...

FvrdSholar

Amazing Resort

Excellent doesnât even begin to describe this resort. The friendliness and helpfulness of the staff is out of this World. Onardo was our host and he made our trip very memorable. The apartment were...

Kelsey O

Punta Cana

Best hotel ever lovely beach and swimming pools staff canât do enough for you. Kids loved kids club the animation team were fantastic especially Coca Cola great guy! Restaurants were lovely never had...

Viktoriia B

Big NO

I have been visiting Punta Cana for 10 years and to be honest, this resort is the most terrible I have ever experienced here. All staff extremely unprofessional and rude. Especially Ricardo (bar at...

DCRT2

Great Vacation Destination

Great vacation experience at Ocean El Faro. This was my first time there. The resort is fairly new ( 3 years old) and my first impression when I walked into the lobby was far beyond my expectation...

henriquehihide

Very good

Very good accomodations and staff, except for alejandro from the sports bar. He was very rude and moody. If you are not in a good mood to work, I suggest you doesn't go, because it ruins the guests...

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