“Very disappointing. Ratings are a bit confusing because on one source it says 4.4 stars and on the other it's rated as a 3 star hotel. Regardless, life has been extremely stressful so I decided to book a night at the hotel to get out of the desert heat for a day and a half. I was charged $350 for a deluxe queen room for one night. Totally fine paying that at first because I thought this was a nice hotel. The young woman at the front desk (with the fun colored nails) was so friendly and informative. At the same rate, I was first in line and 4 more people lined up behind me. The second front desk person must've decided it was a good time to take a lunch break because she got up and said to the guests, "she'll be right with you", and walked out. Parking was very limited and we had to park over night on the road, on top of a speed bump on a downward hill...there were at least a dozen other cars that had to do the same thing. This hotel has GREAT views and great patios. However, outside of our room, we had a couch directly in front of our window. Outside of our neighbors room, they had a couch directly in front of their window. There were additional communal areas for guests to hang out but instead they all kept making their way to sitting on our couch which is legitimately right outside of our window, 2 feet away from our door. We had people sitting on the couches at midnight and at 7 am when we rolled up the blinds to make coffee. There was very little privacy and it was especially uncomfortable opening your window and having strangers looking in at you from the patio couch. If the couches are for the deluxe customers only then I think there should be some signage stating so because we had a bunch of people wandering on and off. The rooms were not updated, instead it was as if they just threw on a fresh coat of paint over everything. Beds were stiff. Bedding was stiff...The hotel ice machine was broken which is fine until the bar also runs out of ice. We tried to visit the pool but it is SO small that it couldn't accommodate all of the guests that were staying at the hotel. Given the $350 for one night, I also figured we wouldn't have to worry about screaming children, but sadly...that wasn't the case. They also have a craft cocktail menu at the bar which is great until you have one bartender and each drink takes 1-2 minutes to make. I've been in the service industry for 8 years now and I guess I would recommend to make a less time demanding drink menu given that at one point there was 12 people waiting in line to grab a drink to take to the pool. I'm just kind of at a loss of words given that I feel at most I should've paid $100 for that stay. I know COVID19 is a tough time for everyone but the management should understand how grateful they should be to be open and how wonderful it is that guests still want to visit their establishment. For the price, I would not stay here again.”

“Definitely a two star hotel. The hotel has been recently remodeled, but think of it as lipstick on a pig. I called an hour before we arrived and asked if the pool was open, I got an enthusiastic "yes". When we arrived, the pool was so cloudy that you could not see the bottom and was covered with dead bugs and leaves floating on the surface. At this point it was too late to switch hotels, so I went back and asked the front desk about this and why I was told it was open, to which I got a "well, it is open". I explained to her that being open and actually being able to swim in the pool are different things, but she didn't get it and did not even offer an apology. She said she would have the manager call me, they never did. Very poor customer service. The hotel has been recently upgraded, but at its core it is still a motel. This property was a Best Western for many years, the customer service is still that of one.”