Experience Luxury at The Westin Michigan Avenue Chicago in Chicago, Illinois

The Westin Michigan Avenue Chicago

909 North Michigan Avenue, Near John Hancock Center, Chicago, IL 60611, United States

Rating

4.4

Travelers Choice

2021

Price Level

$$$$

Rooms

752

Pets

Yes

May

The Westin Michigan Avenue Chicago, Chicago

The Westin Michigan Avenue Chicago

Price & Availability

2 Մեծահասակներ, 1 Room

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Overall

Excellent

4.4

1000 reviews

1453

849

431

181

134

Customers Review

Location 4.9

Cleanliness 4.5

Comfort 4.4

Neighborhood 4.8

Amenities 4.2

Condition 4.4

Recomendation 85.8%

“Terrible experience. No bar / no restaurant / no room service / no confident store. NOTHING. Hotel does not even provide a snack or alcohol purchase at the checkin counter. Why would you spend $300 for a hotel that ONLY provides a bed!? Hotel room lacked toiletries and bottled waters. This sounds like first world problems, and it is, but that’s why I ask the question… why spend $$$ at this ‘luxury’ property when they provide zero amenities!? I personally won’t again. Also, hotel staff were fairly cold and almost condescending. Stay somewhere else - this hotel had zapped the fun out of traveling!”

— John

“Great location! Breakfast service was poor.”

— Ann

Customers review

Overall Excellent, 4.4

Location 4.9

Cleanliness 4.5

Comfort 4.4

Neighborhood 4.8

Amenities 4.2

Condition 4.4

Recomendation 85.8%

Missy Martin

Nov 17, 2021

Parking was SO bad. It took us over an hour to find a spot and then charged $51 dollars for 12 hours of parking. I am sure this is how it is all over downtown Chicago but it certainly started the trip off less than ideal. We had a couple incidents where staff acted like there was nothing to do to help and then when I asked to speak with supervisor (after push back that they even had one) all of a sudden our request could be met. Just a headache of a trip and next time will be looking to stay in a hotel with their own parking or valet, and management that is known for taken care of customers.

Derek Bowyer

Oct 22, 2021

Really a nice hotel. Cleaner than most hotels I've been to before. No free wifi and parking is absurd unless you're used to big city pricing. Overall a nice hotel with good service. Had a conference here in their conference rooms and it went well.

Janet Ahlders

Oct 22, 2021

It was AWESOME, even with covid. Room service was packaged like to go boxes. Restraint and bars were closed, but you could get most through room service.

John

Sep 27, 2021

Terrible experience. No bar / no restaurant / no room service / no confident store. NOTHING. Hotel does not even provide a snack or alcohol purchase at the checkin counter. Why would you spend $300 for a hotel that ONLY provides a bed!? Hotel room lacked toiletries and bottled waters. This sounds like first world problems, and it is, but that’s why I ask the question… why spend $$$ at this ‘luxury’ property when they provide zero amenities!? I personally won’t again. Also, hotel staff were fairly cold and almost condescending. Stay somewhere else - this hotel had zapped the fun out of traveling!

Mittie Funk

Sep 22, 2021

Don't forget to use ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking a stay. They compare hundreds of booking websites and usually will have rates much cheaper compared to others! Thank me later! This resort is one of the most well known in this area. I've been coming here for a long time. If you choose this place you won't be disappointed. The Westin is hands down one of the best hotels in Chicago! I've also stayed at the other location on the Chicago River and love that one as well. If you like to shop or eat this is the place for you. Walking distance to a lot of entertainment and historic sights. Overall great experience!

Kevin Axx

Aug 07, 2021

Very average. It’s an older and dated hotel. The rooms are average. The bathrooms have a tight fit between the toilets, vanity, and the shallow old tub that serves also as your shower. On this visit, there were zero food/dining options aside from a coffee/pastry cart. I expected more from a Westin. Probably wouldn’t choose to stay here again.

Verified Hotel Guest

Mar 03, 2020

4.5

Location No parking

Verified Hotel Guest

Mar 01, 2020

LOCATION VERY RUN DOWN, SCANTY STAFF, POOR CUSTOMER SERVICE

Joseph

Feb 26, 2020

Nothing The room had some cleanliness issues and maintenance issues.

Christine

Feb 25, 2020

4.5

Charming door man Location is exceptional Staff on front desk were unresponsive when I tried to check out - ended up just leaving keys in express box.

Brandon

Feb 25, 2020

great staff members and very helpful! Cheerfully helped and accommodated a 2 pm late checkout.

Verified Hotel Guest

Feb 25, 2020

It was in the perfect location not too far from everything and we was able to have a nice room thanks to the receptionist she was very accommodating to our needs. Everything was great

Verified Hotel Guest

Feb 24, 2020

4.5

The bed and location were awesome. The elevator was very quick and the lobby was very nice. The hot water came out as a trickle. My only concern. It was winter so a shower was like dry cleaning.

Tim

Feb 14, 2020

Location was so perfect!

Verified Hotel Guest

Jan 23, 2020

The location was super nice, very close to the water tower and 360 Chicago! Beds were comfy and the room was clean. There was water leaking from the windows because it was so cold. The staff just told us to put towels there to clean it up ourselves.

Susan

Jan 07, 2020

Love Westin's!!! Staff was excellent and location was unbelievable. No, everything perfect

Jennifer

Dec 30, 2019

4.5

Location

Janise D

Dec 27, 2019

4.5

Great location Staff friendly, and helpful Well maintained Could not find the coffee maker, or liners for waste paper baskets. Towels rough, bathroom very steamy after shower. Poor lighting for reading

Verified Hotel Guest

Dec 23, 2019

From check in to check out fabulous

Chris

Dec 05, 2019

Location cleanliness

Mark

Dec 03, 2019

As nice as the Ritz

William

Nov 19, 2019

The location on the Magnificent Mile was great and the hotel had 4 start features. Chicago bars are pricey, compared to home, and this hotel's bar was no exception. You are paying for ambiance, higher taxes, and the increased overhead of the city.

Verified Hotel Guest

Nov 12, 2019

Polite & friendly staff! Nothing, it was great!

Verified Hotel Guest

Nov 12, 2019

3.5

Good location. most staff very friendly and helpful. Good food for a relatively reasonable price. Front desk understaffed and the least friendly/helpful of the staff. Temperature in both the bar and restaurant WAY too hot. Drinks overpriced. Registered guests should not have to pay for wifi in their rooms. Parking charge was ridiculous.

Brian

Nov 08, 2019

4.5

This is a great location for visiting the north side of Chicago. There is easy access to the Lakeside Trail just north of the hotel. The staff are welcoming and helpful. This is an exceptional and well run hotel.

Verified Hotel Guest

Nov 05, 2019

0.5

Breakfast I will never ever stay here again. The manager was disappointing in handling an issue. The place was just dirty. Very unimpressed

Jonathan

Nov 05, 2019

The location! It was right across from the wedding ceremony we were attending. The pillows were AWFUL... so soft your head sank to the bottom. I had a sore neck each morning. I feel like there were other options nearby that were just as centrally located and had better amenities (pool).

annie jean-baptiste

Oct 15, 2019

Love this hotel. Quick check in, very centrally located and walkable. I had a great view and would definitely come back!

Stanley Sequeira

Oct 08, 2019

Very nice hotel and perfect location. i If you have status with Marriott you can get really nice rooms. The staff is cheerful and efficient and the location is just outside the busier parts of downtown, making it a little quieter. Many restaurants nearby and the place to be if you’re planning activities in Chicago downtown area.

RON Booker

Sep 29, 2019

The stay at this Westin was magical. From the moment we stepped foot on the property, Tommy and Keith we’re beyond helpful. Every time we had a question they were right there with great recommendations and amazing service. And, I would be remiss if I did not speak to the quality service that Alfredo, the Concierge , assisted us with. We had a wonderful trip and will without a doubt be staying at this location again.

Verified Hotel Guest

Sep 08, 2019

The room was amazing. Very clean and stylish. The staff were super friendly and the location was great!

Jason

Sep 08, 2019

1.5

Hotel was great except no one said it was 65 dollars a night to park ur car there. Yes parking was ridiculously high 65 dollars a night to park ur car is insane other than that it was amazing

Jerome

Sep 05, 2019

Classy and elegant. Food and service was tremendous. No

Verified Hotel Guest

Aug 21, 2019

Location and staff was very nice Room air conditioner did not work well, was not comfortable. Called front desk, talked to maintenance and was better 2nd night but still not great. Sounded to me like they just regulate the air and won't let it get too cool to save money.

J Timothy

Aug 21, 2019

Location and being able to check in early... Room not clean.

Ann

Aug 20, 2019

4.5

Great location! Breakfast service was poor.

Jessica Irish

Aug 17, 2019

Beautiful, clean hotel in an amazing location. I stayed here for a work conference and was very satisfied. The bell hops were great, check in smooth, and views of the John Hancock were abundant. They also have water and food for dogs! Great place!

Verified Hotel Guest

Aug 13, 2019

The willingness of staff to help and provide an amazing experience No.

Debarati

Aug 13, 2019

Location. It's 2019. And the WiFi is not free.

Mike

Jul 29, 2019

4.5

Great location Price of the valet parking was almost as much as the room.

Xin Zhang

Jul 05, 2019

The hotel is great as expected. The room is clean and spacious. I really like their housekeeping. Whenever we stay in a hotel, we often move things around to make it more comfortable for ourselves. For example, moving the tissue box from bathroom to my nightstand. Many times housekeeping will move things back to their original places, but this doesn’t, so it doesn’t make me move things again. It feels like they know what you want them to clean and arrange. The location is amazing. It is right on the Michigan Avenue and you can walk to shops and restaurants any time. The service was also very good. I will stay here again.

corporateone

Your Doorman.. Mel is rude

Your doorman Mel needs training on his CUSTOMER SERVICE Skills. He was very rude asking us questions as if we were strangers off the street. He did not help us when we were asking questions. He was...

sarahbP1567RF

Beautiful hotel in a great location

We only spent the one night here but i'm so glad we did! amazing location, walking distance to shops, navy pier, restaurants etc right across the road from the John Hancock building as well. The bed...

johngE3033NV

Fun weekend with granddaughters in Chicago!

Fun time with our Granddaughters in Chicago. Visited 96th floor, American Girl, Disney, and Gino’s pizza! We stayed at the Westin in Michigan Ave and walked everywhere. Plenty to see and do with...

Dewey G

Safe and Happy at the Westin Michigan Ave Chicago!

We love staying at this hotel as it is very well located, clean and we LOVE the staff. Kate Kubert, Front Desk Manager is WONDERFUL!!! We also enjoy the Lounge on 14th Floor and Serona is always...

lemongrrl

Staff not up to the so-called Westin standard

This hotel is across the street from the John Hancock Tower and on the northern edge of the Miracle Mile shopping district. Had a one night stay here in December 2021. Appearance wise in the lobby...

227edc

Where Am I Supposed To Hang My Coat?

It's the typical Chicago winter weather. It's cold outside, not unbearable but cold. I arrive to my small room, to find there is no place to hang my coat or any of my clothes. Who made the awful...

sneeziegirl92

So much lacking

The pillows were flat and lumpy, worse than any bargain basement motel i've ever visited. The room description states a microwave and mini-refrigerator. There was no microwave. There was not even a...

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