“Unfortunately I didn’t have a good experience in terms of service and even if I tried to complain properly on the email I was given at reception no one came back to me. I stayed for around 2 weeks and had previously arranged that my sister was going to pay the bill. Even if I been countless of times around reception I was never told I had to pay in advance. So one evening I arrived back to my room and the card doesn’t work. My husband is told we have to pay and I thought was something that could be sorted in the following days. However the following day I arrived at 12 and they tell me I have 1 hour to pay. At the time I tried to contact my sister who was going to make the payment and couldn’t reach her out. I explained to the lady that I just needed one extra hour probably but she was saying that I had till 1 pm. It was also the moment I had to put my baby to sleep and we had a family event on the afternoon for which we had travel from Europe. They said that they been trying to contact me for the past 5 days which is a joke. we have no text messages emails and not other time this was mentioned at reception despite being around a couple of times. I could also go into the fact that I was told a price when I check inn and a couple of days later when I asked again the price was higher. They said they had counted wrong the number of nights… But anyway overall I felt there was lack of communication and professionalism. They could have been more understanding. Is not the first time we stayed there and they had my our credit card details so not that we were going to leave without paying. I felt they were pushing us to pay as if we were thieves. I’m the end I had to bother someone else from my family for the payment in a rush. The thing is that if you can pay with pesos you should. You can save around 50% of the cost than paying in euros or dollars. Of course the hotel didn’t care about this.”

“Excellent location, very clean rooms, safe and very nice staff. Also, excellent price from IHG for what you get. I stay here every year for about a month, so be aware, gets very crowded on weekends with families and there are kids everywhere; felt like a Disneyland type hotel (can be annoying); but during the weekdays, mostly business crowd and it's a great place to stay. WORD OF CAUTION: The wifi is terrible on all floors and you must go to the lobby to access a good speed. This is evident by the number of people at any given time hanging out in the lobby working or using their devices. If you need wifi to work in your room, don't count on it.”