Discover Luxury at Sercotel Gran Hotel Conde Duque in Madrid

Dana Amunategui

Nov 20, 2022

3

We had to wait forever while all 3 staff helped check in a huge family.. we had to leave and try later.. same thing as we tried to check out.. they didn’t ask if everything was ok .. I would have told them that the room was super hot and the toilet never worked.. the lady at the desk was nice and everything else was fine and good location..

Trakster55

Nov 10, 2022

3

Overall the hotel has a location that is much better than others in the area. The staff is accomodating and most ensure your stay is enjoyable. The hotel offers a breakfast buffet but when you reserve your room and you pick this option. If you're here for a couple days, it's great. Anytime longer then the breakfast gets old. I've been here almost two weeks. It gets old. The hotel offers a fitness center that is one of the best I've seen at a hotel. But, the hotel allows personal trainers to bring clients or the trainers will use the center without clients. They usually use multiple machines and weiths, leave their personal belongings wherever they like. So, if you get a chance to use it without the trainers there, it is great.

Lourens Erasmus

Sep 02, 2022

4

The service was very friendly and efficient. The room was clean and adequate. My 4-rating is based on the fact that in comparisson to other international hotels, I would have expected more from a four star hotel in terms of the buffet breakfast.

John Scott

Aug 31, 2022

2

The room allocated (201) although clean, was very depressing with no natural daylight. Couldn't spend anytime in it other than for sleeping. The bar didn't open until after 6pm and last orders was10.30pm? No dining facilities other than breakfast (room service may have been available but the room allocated wouldn't warranted me to have eaten in it). When the bar closed at 10 45pm the lights were also switched off in the foyer therefore knowhere to spend time other than in the depressing room. Three members of staff were particularly good at their jobs, Alfonso Receptionist, the young lady who looked after the bar and the older gentleman who checked me out. The safe didn't work in the room initially but this was quickly rectified by the on site maintenance man. The body wash dispenser was empty and had to request for it to be filled at reception. However, I do think these facilities shoukd be checked before guests are allocated rooms. The reception manager (woman) is not a very friendly person. All in all I wouldn't recommend this hotel and it certainly isn't 4☆☆☆☆. I chose it because I was receiving treatment in the hospital nearby and thankfully this finished sooner than expected and I was able to leave the hotel early. I recommend management update the facilities available on their website as most are non existent, for example, afternoon tea, bar opening hours etc.

Ph. A-Perso

Aug 16, 2022

4

We had a good stay in the hotel (double room with view). Good price/quality ratio in this month of August. Very good welcome by the receptionist speaking French much better than me Spanish. A little disappointed by the breakfast buffet and the size of the bathroom (cramped access to the bath). Perhaps because of the high outside temperatures, the air conditioning was working but, to my taste, was not very effective.

Alejandro P

Jan 07, 2022

5

Una estancia perfecta, desayuno buffet muy variado y de gran calidad, medidas covid, limpieza en las habitaciones, personal muy amable, parking al lado del hotel. Muy bien ubicado cerca del centro de Madrid, la próxima vez que volvamos repetiremos.

Alejandro P

Jan 06, 2022

5

Uma estadia perfeita, um buffet de pequeno-almoço muito variado e de elevada qualidade, medidas cautelosas, limpeza dos quartos, pessoal muito simpático, estacionamento junto ao hotel. Muito bem localizado perto do centro de Madrid, na próxima vez que voltarmos vamos repetir.

Matias Buendía Javaloy

Jan 06, 2022

5

Todo esquisito

Elice Kuiava

Jan 06, 2022

4

Fácil localização, habitaciones e internet buenas, fesajuno variável

Adolpho Alves

Jan 06, 2022

5

Gostei bastante dos cômodos. A localização não é excelente mas é boa.

Fernando Martins

Jan 06, 2022

4

Bom hotel, bem situado.

Manuel Augusto

Jan 06, 2022

2

Bastante má

Filipe Viana

Jan 06, 2022

4

Boa estadia e ponto central de Madrid. Bom pequeno-almoço

Manhu

Dec 30, 2021

1

Hotel muy avejentado. Con unos precios muy elevados para sus instalaciones. Las habitaciones transportan a los años ‘70 y la decoración en general es de la misma época.Los servicios son escasos ya que apenas tienen clientes. Por lo menos la llave es de tarjeta. Como concesión a la modernidad las habitaciones cuentan con dos cargadores USB.Pero no he visto ningún cargador de USB-C. Y ahora los móviles llevan este tipo de conexión de carga rápida. La verdad es que estoy muy desilusionado.Sin haberme alojado nunca lo tenía como un hotel de prestigio y acorde a mis expectativas.Ahora que si estoy alojado y para varios días me siento muy defraudado. La habitación que me han dado. Es con mucho la peor en la que he estado en un hotel de 4 *.Y me faltan muchos de dedos de las manos y los pies para poder rememorar el número de hoteles de esta categoría que he recorrido.Con muchos años y una vida muy viajera porculpa del trabajo. A mi todos los días me quitan la calefacción. ¡Alucino! Con los fríos que hace.

Agustín Pérez Grimalt

Dec 30, 2021

5

Ubicación excelente, de fácil acceso, habitación cómoda. Evidentemente tiene años y hay que ir manteniendo y actualizando. Seguro que repetiré.

Steve Sanchez

Dec 30, 2021

4

Es un hotel fantastico. Me gustan los empleados y la comida. Una suferencia para el futuro, anade un piscina con califacion.

Bala murugan

Dec 30, 2021

4

Value for money. But somewhat away from center. If you want to be alone you can visit here

Alberti

Dec 30, 2021

2

I would like you tell me in which way you can improve without the need of telling you... Please, summarize in 3 points how you can improve.

Fran Gallardo

Dec 23, 2021

4

Muy cómodo y bien ubicado

Pedro Blanco

Dec 16, 2021

4

Hotel muy acogedor quizás necesita un poco de reforma en los colchones. Trato muy correcto de los.empleados.buffet desayuno adecuado y suficiente.Lo cojo de referencia para mis viajes a Madrid

Daniela Nicoara

Dec 09, 2021

5

A clean, well located and welcoming place to stay. I would definetlly recommend it for a great couple vacantion. Very good breackfast, excellent staff, we had some wonderful time in Madrid!

Maria Silvestre Cabrera

Dec 06, 2021

5

La estancia en el hotel fue muy satisfactoria. La habitación es amplia, las camas muy cómodas y el personal muy atento. Todo está limpio y el hotel está en una zona tranquila pero céntrica. Sí les sugeriría que, cuando sea posible, sustituyan las bañeras por duchas.

Cristina Rubio Lobo

Dec 06, 2021

1

Increíble......sin tónicas, sin Fanta, si copas de vino ..... tremendo para ser un hotel de la categoría que era. Llevo muchos años viniendo y creo que algo falla porque no es normal la falta de producto en la cafetería y además de que mejor que no haya gente porque el personal no da a basto cuando se llena, una persona sola para todo y sin medios, eso sí siempre tienen una sonrisa para los clientes e intentan apaciguar como pueden. El problema no es de ellos si no de la gestión que hay. Espero que el gerente o quien sea se tome la molestia de revisar y poner medios. Gracias .

Lucio D'Esposito

Nov 06, 2021

4

excellent hospitality, need a little maintenance the door of room 214 difficult to close the concierce at night very kind offered us a coffee at 5am when we were waiting for the taxi

Guy Kherachi

Oct 03, 2021

5

Everything was perfect, staff at the reception are very helpful, room was clean, quiet and very comfortable. I really enjoyed my stay in this hotel. It was just perfect and hope to go back again in the near future.

Z chip

Sep 06, 2021

4

Great hotel, most of the staff was friendly especially Javier, he was fun to talk to and really helpful. The location was good so does breakfast, we enjoyed our stay except the AC was pretty slow, need to install better AC especially in summer when there is 105F temp outside or have some standing Fan available for guests.

Pierre Arsenec

Sep 06, 2021

5

The hotel is just steps from the metro station.The facilities were clean and the personnel were responsive, friendly, and professional.A couple of issues were brought to the attention of the front desk supervisor, Laura, and she handled the matter in an efficient, friendly, and effectively.She showed excellent management skills.

Gary Gonçalves

Aug 14, 2021

5

Good rooms and exceptionally good and polite staff. I’ll definitely be coming back to stay here.

Irene Larroy

Jul 15, 2021

5

Excellent service, wonderful facilities and the best breakfast I had in a hotel in Spain since the start of pandemics.

Bruno THIEBAUD

Jun 06, 2021

1

Dear Sirs, The common areas are very pleasant, our room good (311), our son's room (310) very tiny, the bathrooms deserve a refresh and especially showers to current standards. The breakfast is really average with products which are not of high quality. The service is professional but quite cold, except the man in charge of the bar / cafeteria on Saturday evening, adorable and helpful, despite the fact that he was all alone to manage the kitchen, the bar and the room. Inconceivable... In short, the hotel is more in our opinion a 3 star.

Madeleine Savit

Apr 10, 2021

5

Lovely room and attentive service. The breakfast included many options, my only complaint is that the coffee is awful. Its location is also terrific; quiet, but very convenient to bus, Metro, and sites and shopping

Massimo ALMONTI

Mar 06, 2021

4

Quarto limpo e serviço cuidado

Sercotel Gran Hotel Conde Duque, Madrid

Sercotel Gran Hotel Conde Duque

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Sercotel Gran Hotel Conde Duque, Madrid

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