“Welcoming. Warmth. Friendly. Courteous. You will love your stay. Me and my wife did for our anniversary to enjoy the highlights of Napa. Turns out, this Hotel, this staff, this check in Manager (Greg); themselves, the whole team, experience, breakfast set up, requests, etc + etc +etc. Will make you love your stay here. The suites are lovely, the service and warmth around here is A+ quality.”

“I purposely chose this very hotel because of the indoor pool and proximity to where we were going. The website said they were undergoing renovations until April 22. No big deal, we’re going May 7, weeks later. We arrive to check in on May 7, and guess what? The pool and hot tub are closed. We were not told this on the website, at any point during booking, via email, nothing. They kept this a complete secret until we drove hours and arrived on their doorstep. Oh wait, but we can use their “sister property’s” pool! The issue with this? You must book a one-hour time slot in advance, and only one room from the entire hotel could have any given time slot. Oh wait, but there’s more! Not only must you know well in advance which 60-minute window you’d like to swim, you cannot take more than 4 people. …..We’re a family of 6. After a LOT of back and forth, the “sister” hotel “allowed” our family to use the pool during very off peak hours. I’m talking 9am until 10am. How lucky we are after spending almost FIVE HUNDRED DOLLARS on this hotel for the sole purpose of their pool. Other wonderful things about the hotel: -They put a family with four children on the fourth floor, and then had the nerve to call us and tell us to be quiet at 8:45am because the room below us was “trying to sleep” and they “heard stomping.” I have a two year old with autism, I can’t control how he walks at 8:45am? -The breakfast was awful. I have celiac disease and literally my only option was rice Chex. Even their half frozen sausage had wheat in it. My family does not have dietary restrictions and they thought it was awful, too. -they KNEW we had a family of 6 coming and therefore would need the pullout mattress. We had to go downstairs twice for blankets and pillows for it. They refused to bring anything up. -The room was borderline clean. The shower was gross. -They had ONE tiny skillet/pot thing for the stove. That’s it for cookware. Our entire plan for saving money by cooking at the hotel was out the window unless we wanted to go purchase new pots and pans. -For all our trouble and hundreds of dollars, we were offered “points.” Seriously? We grudgingly accepted their points and shockingly, they never came! We will never stay here again.”