The very first Sandals has been masterfully reimagined to be the most modern, open-concept, 5-Star Luxury Included® beach resort. Innovative and luxurious, Sandals Montego Bay is adults-only and nestled along the unending shoreline of the most exclusive, private white-sand beach in Jamaica, where offshore reefs create the calmest waters for leisure swims. Discover a chic and casual oasis, mere steps from the water, evoking a carefree spirit of romance and luxury. Our spectacular open-air lobby with magnificent sea vistas captures the island ambiance. There’s a new Over-the-Water Bar, and new Over-the-Water Chapel for an over-the-top experience. Enjoy even more of the best all-inclusive resort in Montego Bay with exclusive play privileges at nearby Sandals Resort. At Sandals Montego Bay, the fun never stops and the beach never ends.
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“We had a great time. Sandals makes it seem nicer than it actually is. The room I had that I paid an astronomical amount of money for was not as nice or clean as it should of been. The best thing about this place was how friendly the staff is. They all greet you and say hello as they pass you by. They are constantly cleaning the palace so the grounds are well kept and sanitized. We had butler service and they did an awesome job, however sandals assigns too many people to a butler and they run around like crazy all day long all over the resort. So it may take awhile until you can get something and it's not the butler's fault they do an amazing job but sandals corporation needs to learn how to treat their employees. I noticed they take advantage, I watched and observed alot,occupational hazard I guess. The only reason I would book with them again and spend another 8 grand on a trip is because of their employees. They treated us great! But maybe then should not assign so many people to 2 butler's or better assign them so they don't run from one end of the Resort to the other. Had 2 awesome Butler's and thank them for taking care of us.”
— Amy Steff
“They've renovated? Great, but the facility was never the problem. From management to the personal concierges, they simply do not care about all of their guests. The experience was so bad that we'll never give another dime to another Sandals. Pick any other all-inclusive on that beautiful island.”
— jonathan perkins
Customers review
Overall Excellent, 4.3
Value 3.7
Location 3.9
Cleanliness 4.5
Comfort 4.3
Neighborhood 3.9
Amenities 4.7
Condition 4.4
Quality 3.6
Recomendation 88.3%
Jonathan Connors
Aug 20, 2022
5
Words cannot describe how amazing our time here was. Our wedding was picture perfect and everyday was stress free. Highly recommend!
Curtis Battle
Aug 15, 2022
3
If you're looking for a quiet experience go there. I was looking for more of an interactive fun experience.
Pool closes at 6 pm. The food was ok, but the workers were fantastic.
This wouldn't be the resort I would recommend.
Carol Agomo
Aug 10, 2022
5
We visited Sandals Montego Bay for our 15 year wedding anniversary and the resort did not miss! Our last time in Jamaica was for our honeymoon, so we were due back.
From the airport pickup, to our reception at check-in, we felt like we were in paradise. The food, drinks, entertainment, and hospitality were all very nice. This resort is close to the airport, and as we saw with other reviews, we quickly got used to the planes taking off. There aren't many taking off each day, and they only occur midday, not at night or early morning. The resort has several pools and restaurants, but the beach views are so beautiful! We only entered a pool once; most of our time was spent on the beach.
Hospitality is five stars🌟. There wasn't one staff member that didn't ask if we needed something if they caught us
idle or if we weren't holding a drink! Very proactive customer service.
Thank you, Sandals, for an amazing vacation. We look forward to our next Sandals vacation, which is already scheduled for next year.
Demetrius Mills
Jul 08, 2022
5
This is a awesome resort. I don't like that there is no window in the bedroom area. But the views are breath taking. The water is so blue and clear in most areas. All you can eat food and drink. The wife loved it for her birthday.
Amy Steff
Jun 21, 2022
3
We had a great time. Sandals makes it seem nicer than it actually is. The room I had that I paid an astronomical amount of money for was not as nice or clean as it should of been. The best thing about this place was how friendly the staff is. They all greet you and say hello as they pass you by. They are constantly cleaning the palace so the grounds are well kept and sanitized. We had butler service and they did an awesome job, however sandals assigns too many people to a butler and they run around like crazy all day long all over the resort. So it may take awhile until you can get something and it's not the butler's fault they do an amazing job but sandals corporation needs to learn how to treat their employees. I noticed they take advantage, I watched and observed alot,occupational hazard I guess. The only reason I would book with them again and spend another 8 grand on a trip is because of their employees. They treated us great! But maybe then should not assign so many people to 2 butler's or better assign them so they don't run from one end of the Resort to the other. Had 2 awesome Butler's and thank them for taking care of us.
noah kagan
Apr 12, 2022
3
Hard to rate this. You have to break it down by category. Overall great family time. Didn’t think it’s worth the cost.
Food - the sushi restaurant is good. The main buffet place is fine but at $800 / day or so cost there are better overall options for resorts.
Alcohol - Lots of free alcohol which is good if you want to drink all the time. I wonder if its the actual alcohol or refilled bottles.
Staff - The staff 90% seem unhappy to be there and 10% actually like their jobs.
Rooms - Forgettable. Nice to have a bath tub on balcony or pool in front-yard.
Amenities - Scuba for "free" is nice but they are pretty strict on approving you. Snorkeling was also a fun option. There are basketball courts, volleyball, water sports and good amount of pools on the property.
For the money there are other places I'd consider going in Jamaica.
Jared Riddell
Feb 21, 2022
5
Love this place! Let get away and get served like a king! This hospitality here is amazing. Who doesn't like to walk out their door on one of the most beautiful beaches ever! The water is pretty amazing as well.
Corrina Baron-Kuvin
Jan 03, 2022
5
Sandals Montego Bay is a top-notch hotel resort. We had a beautiful room, two amazing butlers, Marvin and Stevan, who scheduled everything for us, and we ate many delicious meals. Mid-day snacks were brought to the room without us even asking for them. On the last night, New Year's Eve, we came back from an all-day excursion to a bath drawn for us and flower petals everywhere. I felt like a queen for the week. One recommendation would be to make sure to have a lot of $5's with you. Be prepared to tip the drivers and the tour guides whenever you book an excursion. You will also need to tip the drivers who pick you up from the airport and take you back to the airport, along with anyone who helps you with your bags. Also, plan on paying your butlers in cash. They prefer it that way, and I do not blame them. They deserve a good tip. If you plan on any spa services, you will need to tip them as well. American dollars are acceptable. We did not need to exchange any money.
Bryant H
May 12, 2021
5
Tokyo Joe's has the very best food! Of course you get to pick every ingredient, so if you disagree it's your own fault! 🙂. It's just a 10 minute shuttle from Sandals Royal Caribbean, but worth the effort. Great views too!
Laresa Griffin
May 04, 2021
5
Fabulous! The view, the beach, the people, the food, and the drinks.....they're all fantastic! Enjoyed every minute! And don't miss Butch's Steak and Seafood. Best food ever!
jonathan perkins
Apr 24, 2021
1
They've renovated? Great, but the facility was never the problem. From management to the personal concierges, they simply do not care about all of their guests. The experience was so bad that we'll never give another dime to another Sandals. Pick any other all-inclusive on that beautiful island.
Nick Arnold
Jan 29, 2021
5
Absolutely loved this place! Beautiful landscaping and amazing atmosphere. The people that work here are extremely friendly and welcoming. The food was always on point at every restaurant. The bartenders were awesome at making amazing drinks! Andrew and Big Raj are the drink making masters!
Leo Bakersmith
Jan 24, 2021
4
First time at an all inclusive resort as we are normally cruisers in the abnormal year. Enjoyed all the amenities we could from the pools to the beautiful waters. Hobie-Cats, Tubing behind boats, Sunset Sailing, Snorkeling on reefs, were a few of the wonderful things you can do. The food was fantastic but what was even better was the service. All of the people there were a joy to speak with. Everyone greeted you with a good morning, or one love. The resort is gorgeous and the rooms are spacious with beautiful views of the well manicured grounds and the Caribbean. The only drawback was the bed and the pillows. At a resort like this the beds have to be top notch. Sadly they caused back and neck pain which was the only downside of a fantastic honeymoon stay. Upgrade the beds and this would be a 5 star review.
Jeff Ripley
Oct 14, 2020
5
We have already booked our next vacation. The service, property and people were magnificent. We had butler service and Cassandra was an absolute beauty of a human being! When we had to leave it was a very sad day.
janet brown
Oct 13, 2020
5
People are afraid to travel and we are happy we went to Sandals. The high safety protocol, everyone of the staff wore mask, hand sanitizer everywhere on the property was wonderful. The staff, rooms, food and drinks was amazing. Go visit Sandals Montego Bay for a wonderful vacation. Thank you Janet Moody Travel for a well planned adventure.
Liz Reaster
Sep 17, 2020
5
Such a perfect vacation and place to get married!
Naida
Sep 13, 2020
5
Spent the most amazing honeymoon here!
Our room was perfect on the not-busy side of the hotel with a private sun bed and walked out to the beach and pool. The food was amazing (except for cricketers pub...avoid it) and the frozen drinks are so good!! Everyone is so friendly and I am excited to go back to sandals next year!
Angela Massimo Lyman
Aug 21, 2020
5
This trip was my very first time experiencing a Sandals resort, and I can't wait to return! Travelling during a pandemic is a difficult experience, but Sandals certainly made our vacation as carefree and enjoyable as can be. A high level of cleanliness is observed in all areas of the hotel. Sanitizer is readily available for all, and all members of the staff wore masks the entire time, even the entertainers. Despite all the sterile formalities, the staff did their best to create a warm welcoming environment. Every member was friendly and kind, and they even remembered our names through the duration of the stay. The restaurants were most of the time filled to capacity, but that only speaks to the quality of the food. Staff members worked tirelessly to fit us in for meals by calling our room the minute there was a vacancy. Our room was also beautiful complete with comfortable furnishings and tasteful decor. My personal favorite detail of the room was the private swim-up pool. Sandals is a truly remarkable vacation spot that exceeded my expectations!
TheHawk
Butch's Steak and Seafood
5
Butch's Steak and Seafood
One of Sandals Montego Bay's newest restaurants, we had a reservation for 730 on their second night. They open fully on Monday. We arrived for drinks at the classy adjoining...
Coastal56669040613
Nothing great...
3
Resort was nice. Service really slow. Food was okay but thought it could be better considering it’s a “luxury all inclusive”. The day we arrived at resort we the employee booked our reservation at...
David H
Less than perfect vacation
1
Every January my husband and I take a 1-2 week cruise vacation. This January we decided to try an all-inclusive resort. We chose an ocean front honeymoon club level room with balcony soaking tub at...
Journey47411082913
Beautiful but flawed
3
Gorgeous facility and scenery with stunning views. Well above average restaurants. But.. Sandals marketing sells this as being a perfect, no worries vacation. It isn't. There are some issues...
amandagW3754RC
Great customer service
5
We had to unfortunately reschedule our entire vacation because we got Covid before we were scheduled to leave. We knew this was a risk of traveling during the pandemic, but it still was...
hds1288
For the price you pay, I didn't expect these issues
3
Food: For being advertised as 5 star dining, the food is definitely not 5-star dining. The menus online vs what is offered currently were not fully up to date. Most of the restaurants were ok, but...
Shane s
Wonderful vacation under the Jamaican sun
5
Just returned from a week at Sandals Montego Bay, Jamaica. To start, everything travel related was handled with professionalism and care. We went straight to the Sandals booth after customs and were...
HemelGooner
First time to a Sandals resort
4
Positives-: fantastic staff, clean & tidy resort, great room with a good size balcony and soaking bath overlooking the beach & sea, well stocked in-room bar, topped up daily, 21 restaurants to choose...
taverycarrigan
Fantastic Montego Bay All Inclusive Vacation!!! Wonderful People, Food, and Experiences
5
To say we had a great time at Sandals Montego Bay would be an understatement!!!
Our first sandals experience was excellent from start to finish and we wanted to recognize a few people that made our...
Mnaved44
Amazing Experience
5
Sandals Montego Bay is a step above for sure. Spacious rooms and generous housekeeping. All inclusive luxury at its best. There is so much to do and yet so peaceful at the same time. Every restaurant...
Lovely0102
Wonderful 20 yr Wedding Anniversary Celebration!!!
5
We celebrated our 20 yr wedding anniversary at Sandals Montego Bay and had an amazing time. Everything was so personalized just for us. I cannot thank the staff enough at Sandals Montego Bay...
Mike W
Great Trip
5
We were there June 3-10, 2022 and stayed in the top floor of the swim up suites. Beautiful updated room, quiet nights on the balcony just listening to the frogs and ocean. The room was really nice...
arthurmD5319BI
Sandals Mobay Round II
5
Kemar, Ramone, and Fantastic Jay are awesome they kept the party going and never made for a dull moment on the beach. The games they come up with are so much fun. They truly have been making our...
