“Very poor customer service, Walkingfrom the front door you see a guy and two females discussing how their schedule is supposed to be and how the other lady is telling the other employees that they must talk to their manager to be able to get the schedule fixes. Nobody greets you. When you call on the phone to ask a question, it seems as if you are bothering the employees.I walked downstairs to get breakfast this morning at 9:30 AM and while there eating another family walked in with their daughter to get some food close to 10 AM and the waitress or whoever they were started to pull the food out acting as if she did not see the Family who was coming in to get some food. When the child asked that she wanted a milk employees stared at her up and down and act as if she did not understand what she was saying. Pretty much I’m very disgusted with this place and I have been a Marriott customer for the past 16 years and I have never received such horrible customer service as I did at this place. I really think they need to work on a customer service skills and learn how to treat customers. I do understand we all do not speak Spanish Buddy would think coming to a residence Inn in the United States you do not have to speak other language and the employees will understand a bit of English to be able to tell you yes or no. This is not too much to ask. Many people might disagree with me and that is perfectly fine as well but as an immigrant myself I do respect the fact that we all must respect each other and treat others with respect.”

“Tudo sujo e você faz uma reserva e eles não limpa as quartos”