“I returned to Thatchers for a spot of lunch, with a long standing business associate, having recommended the venue to him, for which my colleague was delighted to go on my recommendation.It having been a little while since I was last there, but the experience previously always excellent, and having been a regular at this venue for many years, and still using regularly other hotels in the Surya chain, I was confident it would be a great experience.How wrong was I!Instead I had to explain to my lunch companion that we were not welcome and had to leave!Upon arrival, we sat in the garden area, getting strange looks from people, no one however saying anything, and no one came to attend to us.So I go to reception to ask for service, to be greeted by an unfriendly, rude, arrogant person, who informs me the hotel is not open to the public and we have to leave.I was not allowed to return to the garden through the usual garden entrance that I just came through, and was made to leave through the main entrance and walk around.If the hotel is now closed then firstly, there were a lot of people there considering it is closed, the hotel sign is still up, and the car park is open and it is still listed on booking sites.I suggest Surya act professionally when they close a hotel to ensure it is not misleading and inviting people in!Take down the hotel sign or cover it up, and put a sign at the very entrance or a barrier to inform people without telepathic abilities that the hotel is now closed.When people do come in not realising this, you should also ensure the people managing the site are helpful, apologetic for the misunderstanding and look after your customers!This experience has certainly tainted my long-standing relationship with Surya and having had this experience whilst with a business colleague, I sadly find myself unable to do so in the future. Appalling management failure. Regresé a Thatchers para almorzar, con un socio comercial de larga data, después de haberle recomendado el lugar, por lo que mi colega estuvo encantado de ir por recomendación mía. Habiendo pasado un tiempo desde la última vez que estuve allí, pero la experiencia anterior siempre fue excelente, y habiendo sido un habitual en este lugar durante muchos años, y sigo usando regularmente otros hoteles de la cadena Surya, estaba seguro de que sería un gran experiencia. ¡Qué equivocado estaba! ¡En cambio, tuve que explicarle a mi compañero de almuerzo que no éramos bienvenidos y que teníamos que irnos! Al llegar, nos sentamos en el área del jardín, recibiendo miradas extrañas de la gente, sin embargo, nadie dijo nada, y nadie vino a atendernos. Así que voy a la recepción para pedir servicio, para ser recibido por una persona antipática, grosera y arrogante, que me informa que el hotel no está abierto al público y que tenemos que irnos. No se me permitió regresar al jardín a través de la entrada habitual del jardín por la que acabo de pasar, y me obligaron a salir por la entrada principal y caminar. Si el hotel ahora está cerrado, en primer lugar, había mucha gente allí considerando que está cerrado, el letrero del hotel todavía está arriba, y el estacionamiento está abierto y todavía figura en los sitios de reserva. ¡Sugiero que Surya actúe profesionalmente cuando cierren un hotel para asegurarse de que no sea engañoso e invite a la gente a entrar! Retire el letrero del hotel o cúbralo, y coloque un letrero en la misma entrada o una barrera para informar a las personas sin habilidades telepáticas que el hotel ahora está cerrado. Cuando las personas entran sin darse cuenta de esto, también debe asegurarse de que las personas que administran el sitio sean útiles, se disculpen por el malentendido y cuiden a sus clientes. Esta experiencia sin duda ha contaminado mi relación de larga data con Surya y habiendo tenido esta experiencia mientras estaba con un colega de negocios, lamentablemente me veo incapaz de hacerlo en el futuro. Terrible fracaso de gestión.”

“I thought the room looked a little tired but the beds were perfectly comfortable and our room was a decent size. We had breakfast in the morning which was fantastic and the staff were very friendly and polite. I paid £80 (ish) for a family room for 2 adults and 2 children and that included breakfast. Excellent value for money and somewhere I would book again. No major issues at all, a good place to stay. Achei que o quarto parecia um pouco cansado, mas as camas eram perfeitamente confortáveis ​​e nosso quarto era de um tamanho decente. Tomamos café da manhã que foi fantástico e os funcionários foram muito simpáticos e educados. Eu paguei £ 80 (ish) por um quarto familiar para 2 adultos e 2 crianças e que incluía café da manhã. Excelente valor para o seu dinheiro e em algum lugar eu reservaria novamente. Sem grandes problemas, um bom lugar para ficar.”