“This place is a joke. It must be run by an absentee owner. They lock you into this package deal that forces you to eat at Decameron restaurants. The food at the Delfines restaurant itself is inedible and usually doesn't even have half the items on the menu, so you will more than likely want to eat elsewhere. What they don't tell you is that you have to plan ahead as to which other restaurant you want for lunch and dinner and exactly what time, then get up early in the morning to make reservations. That means if you are in another part of the island or somewhere else spontaneously and want to go for lunch at a Decameron restaurant you're flat out of luck. You essentially become a prisoner to this package deal. They also charge for abominable WiFi. They charge per devise and it's as slow as molasses. So slow that trying to log in usually times out and if you have to do any serious business, you're screwed. The "free" drinks are also terrible. I ordered a Pina Colada that not only tasted bad, but was unrecognizable as a Pina Colada. Half the poolside chairs are a risk to even sit in. The beds are OK, but half the outlets and light switches don't work. This is not a cheap place, but the experience sure is. The people that work here, however, are very nice. They're as much victims as the guests.”

“Unfortunately this is a seriously low quality hotel which is marketed as high end, "all inclusive" resort. The below is not nit-picking or from an annoyed customer, it is a description of the hotel. I hope others do not have to have their money taken from them for such a low quality product.We are a relatively well travelled couple and this is the only hotel we actually left. The island of San Andreas is much more expensive versus other locations in Colombia and the Decameron Group certainly take advantage of this fact.This is a hotel that was priced at 5-star rates but at best it is a cheap, roadside motel. Even if it was priced where this standard should be, it would be still be at the low end in terms of quality for a roadside motel.The package we bought was "all inclusive" which is very misleading. First the restaurant food is very bad, we had to return the only two meals we had - something as experienced travellers we have never done before. Getting access to other properties on the island in the group was made incredibly difficult and Wifi was not included. We refused to have our evening meal at the hotel restaurant and it took quite a lot of pushing to get the hotel to allow us eat at another Decameron restaurant (something that is technically "included" in the package but very difficult to actually access).The room was unclean and falling apart. The ceiling tiles in many places were either falling inward/gapped and unclean. The bathroom/shower was worse than any hostel I have staged in when backpacking. The shower controls very loose onto the wall, the shower curtain/barrier was dirty and it was clear no maintenance was done on the room in many years.The rooms are also extremely noisy (something I did read about in other one-star reviews). The hotel is in the centre of the small town so a degree of noise is acceptable but everything can be heard. Loud music from the café across the street, cars, people basically anything from the street. The room doors (which were very insecure) faced onto the pool areas and it provided no privacy or noise barrier.The only positive I can give was that the staff were nice. Nothing more and certainly not what would be considered 5-star luxury. They did get us a room in another Decameron hotel (Mar Azul, which was considerable better though this very average) which was the single positive take away from our stay.The hotel also had no facilities with the exception of a very unremarkable pool which itself did not look appealing. Tourist information was terrible and we had to ensure we were at reception at exact times to event speak to some one about tours. We did book one from the hotel which turned out to be a terrible rip off to visit the two most common islands for the beaches (we later found out these tours generally are either free from other Decameron hotels or half price if booked elsewhere).I assume there are many fake reviews about this hotel given it actually rates okay (we searched about it before staying and reviews were mixed but tended to be either 1 star or 5 star which always rings alarm bells for me). The one star reviews I can absolutely assure you are accurate and real.Avoid staying here. We paid about £120 pounds a night which is insane. If I had paid £20 a night I would have written the same review.”