“I have never in my life been treated with such disrespect and condescension by a member of staff at a facility, let alone one that is supposed to have 4 stars. The check-in agent was incredibly out of line and this has really ruined the first night of my parents visiting Paris. After 13 hour flight and 1,5 hours in traffic, this employee wanted to re-charge for the room which had already been paid in full. Once this was resolved he stated breakfast wasn’t included, which it was. I had even called staff days after receiving my confirmation to ensure everything was in order and that everything would run smoothly on the day. I was told there was no manager and that I’d have to wait for Monday to speak about this incident.. so 3 days!!? Absolutely unacceptable. As someone who has worked in this sector I can not imagine by what merit this member of staff was hired.”

“Great location. Bit run down but cosy. Breakfast was fine. Scrambled eggs were tasty. Also pastries and cereal and toast available. Didn't spend much time in the room as was sightseeing. But happy with it. Lift is tiny.”