“I had a mishap with the reservation I made for my birthday weekend, the representative who I spoke to originally booked the room for the following month. After driving four hours to get here this was not the news I wanted to hear. But Emmanuel at the front desk worked miracles & was able to help me book at another hotel that they paid for. I got to say that the customer service was by far some of the best I’ve ever experienced. I just wanted to make sure that Emmanuel gets all the gold stars for his great service.”

“This is really a nice hotel. Clean, comfortable, quiet, and with good appliances and professional and courteous staff. A few things I’ll point out to management, though: 1.) Luggage carts. This place apparently has TWO luggage carts. Please expand this to at least 5, and more ideally 7-8. Seriously, if I come back to this hotel in the future and there are still only 2 luggage carts, I’m downgrading my rating. 2.) Lose the TV in the lobby, or at least the sound. Guests coming in, like myself, do not need to be subjected to whatever someone else chose to put on. I haven’t watched television in about 10 years, personally, nor do I want to, for even a few seconds. 3.) The disinfectants and aromas in the air are excessive, in my opinion. I get it, and this really is a personal preference thing, but maybe consider toning it down. My partner and I brought in air scrubbers to clean the chemicals out of the air, in our room. Props for allowing the climate control systems to but shut off entirely, without modifying the thermostat. This would be problematic in the summer, though, due to the desire for air conditioning. Overall, this is a pretty top notch Residence Inn. We will almost certainly revisit, at some point in the future (we travel full time). Thanks for a good stay.”