Novotel São Paulo Jaraguá Conventions
R. Martins Fontes 71, Near Republic Square, Sao Paulo, 01050-000, Brazil
Rating
4.2
GreenLeader
2024
Price Level
$
Rooms
415
Pets
Yes
15
May
Novotel São Paulo Jaraguá Conventions, Sao Paulo
Novotel São Paulo Jaraguá Conventions
At Novotel Jaraguá you can count on the comfort of a hotel and the practicality of being located in the centre of São Paulo. The hotel offers large rooms with comfortable beds, gym, air conditioning, family space, parking, electronic concierge, Wi-Fi, and typical Oriental breakfast. Novotel Jaraguá also has an official theatre, with plays on weekends.
Price & Availability
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Overall
Excellent
4.2
987 reviews
5
4
3
2
1
Customers Review
Location 4.6
Cleanliness 4.3
Comfort 4.2
Neighborhood 4
Amenities 3.9
Condition 4.1
Recomendation 87.6%
“A hotel to Avoid, total disaster:
1. Check-in - Tried to check in at 5pm and was told by sorry there are no rooms available and there is nothing that can be done at the moment. Check-in staff ware rude and when I complained about there being no rooms available they were totally dismissive and I was told to complain to the manager. After a tiring 4 hour journey this attitude is totally unacceptable. I eventually got at room after 45 minutes of arguing..
2. Room - Room actually was ok although but not totally clean in the bathroom. However, later on just before going out to dinner reservation we discovered the safe was not working. A safe is essential for us as we had our passports, cash and about $4000 worth of watches, and computers with us. Rang reception and was told that they would send someone but could not tell me when because maintenance were very busy and also they were very busy in reception. After waiting 20 minutes rang up several times again and was told the same thing. Several attempts later and after 40 minutes someone from maintenance arrived and had to change the safe. This whole episode delayed us for over an hour and meant we had to rebook out dinner reservation. It seems there was only one maintenance person on duty for a hotel with over 400 rooms.
3. Bar: - There is no manned bar! We wanted a glass of wine but had to go to the restaurant and ask someone there if we could have some wine. After 20 minutes of waiting, two glasses of wine were eventually given to us which we had to drink it at a table by the entrance to the restaurant.
4. Breakfast - decided not to have at the hotel as it looked very busy, disorganised and would have only added to our stress levels.
5. Overall - Could have been such a nice stay but hotel was busy, noisy and clearly had seen better days. Additionally our stay was spoilt by overstretched staff who were on the most part rude and dismissive and lacked even the most basic customer service ethos. The management need to get a grip and sort this out.”
— David Hughes
“Elevators don't work properly; lobby smells; carpets are disgusting in the hallways but lucky my room had hardwood floors. I do not know if all rooms have hardwood floors. Bed was softer than I prefer. Room had safe but no iron or hair dryer”
— Mauricío _
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