JW Marriott Hotel Surabaya
Jalan Embong Malang 85-89, Near Tunjungan Plaza, Surabaya, 60261, Indonesia
Rating
4.5
Travelers Choice
2021
Price Level
$
Rooms
407
Pets
No
from $ 707.66
16
May
JW Marriott Hotel Surabaya, Surabaya
JW Marriott Hotel Surabaya
This luxury hotel is located in Surabaya, basking in its strategic setting in the heart of the business and shopping district of this captivating city. Soekarno-Hatta International Airport lies just 50 kms away. The hotel exudes sophistication and style, befitting an establishment of its renown. Guests are invited into a world of regal splendour, embellished with grand columns, warm, soothing tones and intricate designs. The guest rooms afford guests the ultimate in luxury and opulence, with unrivalled comfort and convenience. The rooms embrace the rich heritage of the surroundings with stunning Indonesian designs, complemented by European decor and contemporary features. Guests are treated to a host of leisure, meeting, conference and dining options, for the ultimate in convenience and relaxation.
Price & Availability
Select your room
Deluxe Twin Room (City View) ·
Room Only · 2 Twin Beds
Non Refundable
Deluxe King Room (City View) ·
Room Only · 1 King Bed
Non Refundable
Deluxe Twin Room (City View) ·
Bed & Breakfast · 2 Twin Beds
Non Refundable
Deluxe King Room (City View) ·
Bed & Breakfast · 1 King Bed
Non Refundable
Junior King Suite (City View) ·
Room Only · 1 King Bed
Non Refundable
Deluxe Twin Room ·
Bed & Breakfast · 2 Twin Beds
Non Refundable
Deluxe King Room ·
Bed & Breakfast · 1 King Bed
Non Refundable
Junior King Suite (City View) ·
Bed & Breakfast · 1 King Bed
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
359 reviews
5
644
4
383
3
88
2
18
1
26
Customers Review
Value 4
Location 4.2
Cleanliness 4.5
Comfort 4.5
Neighborhood 4.1
Amenities 4.4
Condition 4.3
Recomendation 93.1%
“Esta é a minha segunda visita ao Marriot e estou ainda mais determinado a não escolher este hotel no futuro. Grande nome e 5 estrelas não vale o serviço. Os funcionários carecem de formação ou nunca foram avaliados, pelo que o serviço não está de acordo com as expectativas, muito abaixo dos hotéis de 4 estrelas, mesmo de 3 estrelas. Quando comparados com hotéis do mesmo nível localizados em Tunjungan que ainda estão sob a gestão da Marriot Bonvoy, a diferença é muito grande. Ficar dessa vez no saguão externo parecia sujo porque as folhas secas estavam espalhadas, a atmosfera no saguão estava lotada e meu quarto não era o esperado: a geladeira estava quebrada, não havia ferro no armário como de costume. O canal de TV desapareceu por horas e quando liguei para o serviço de hóspedes não houve desculpas, embora fosse apenas conversa fiada. O atendimento no restaurante não é melhor, eles oferecem chá e café, mas quando eu pedi drinks à base de ervas, o pessoal do restaurante só me mostrou o lugar sem oferecer take away. Qual é a diferença entre tomar chá / café e bebidas à base de ervas? No segundo dia, desci ao restaurante às 8h30 com fome, mas a equipe explicou que o restaurante estava cheio e foi aconselhado a voltar às 10h. Relutantemente, voltei para o meu quarto e me apoiei em uma tigela de popmie. Às 10 voltei e o restaurante estava realmente solto, mas em menos de meia hora o balconista veio até a mesa e disse que o restaurante fecharia às 10:30 sem mais delongas. Muitas vezes sou lembrado quando o café da manhã em um restaurante está quase fechando, mas a forma como é entregue é melhor, ao contrário do Marriot. Não é minha culpa que eu desci às 10 e estava morrendo de fome, eles não poderiam treinar melhor sua equipe? É um hotel 5 estrelas, mas o serviço não vale a pena. Apenas perseguir dinheiro sem melhorias no serviço e nas instalações.”
— Anita Nursia
“Overall very nice. Rooms are spacious and very affordable. We stayed at the 1 bedroom suite, with great views over the city. Given covid and reduced capacity the executive lounge was closed and instead at the lobby lounge. It gets a bit busy there in the evenings, and unfortunately quite smokey.
The pool area is relaxing, green and nice. It would have been perfect if there was a bar, or at least a service to order drinks/snacks.
Everyone is very friendly, and service overall was good. On one day the internet was very slow. Called to ask and was ensured the staff would check with the technician and call back. I also asked about spa services and the Platinum benefits, and after being on the phone waiting loop for 5 minutes I hung up. Never received a call back. No big deal, but I'd expect attention to detail at a 5 star property, and at least basic service such as calling back when you say you call back.
Room is very comfortable and clean. Overall the hotel feels a bit old.
I was very surprised the the valet parking was charged at a fee for hotel guests. Perhaps consider making that complementary, at the very least for Gold/Platinum members?”
— Dennis Keller
