Phone Number 6167777
HYATT house Richmond-West
11800 West Broad Street, Near Short Pump Town Center, Richmond, VA 23233, United States
Rating
4.5
Certificate of Excellence
2018
Price Level
$$$
Rooms
134
Pets
No
15
May

HYATT house Richmond-West, Richmond

HYATT house Richmond-West

Settle in and get cozy at Hyatt House Richmond-Short Pump, an extended stay hotel nestled in the heart of Richmond, VA, with close proximity to Short Pump. Our hotel near VCU and Short Pump Town Center offers guests a modern and comfortable place to stay with apartment-like spacious suites with kitchens, high-quality in-room amenities, premium grab-n-go meals in our 24-hour H Market, and more. Step outside to be right in the hustle and bustle of Short Pump Town Center, the city's leading shopping destination, or take a short drive to nearby attractions like Kings Dominion, Richmond Coliseum, and Altria Theatre. An outdoor infinity pool hot tub and fire pit — plus hotel-wide free Wi-Fi complimentary breakfast and private parking — mean that the modern Hyatt House Richmond West is impressive inside and out. The open and airy lobby at the six-story Hyatt offers plenty of places to chat with friends or confer with clients. Head up to the second floor for a dip in the infinity pool or a rest in the surrounding lounge chairs. Work out in the fitness room kick back in the hot tub or meet other guests around the outdoor fire pit. Free Wi-Fi lets you log on anywhere in the hotel. The 134 non-smoking rooms entice with sumptuous beds plush robes make-up mirrors flat-panel TVs iPod docking stations and soothing sound machines. Refrigerators and microwaves are also included. Breakfasts with made-to-order omelets are on the house as is coffee whenever you need a pick-me-up. Parking is free. About 14 miles west of downtown Richmond the Hyatt is set in the elegant Short Pump Town Centre. Upscale shopping and dining are within walking distance. I-64 is nearby so getting on the interstate is a snap. Richmond International Airport is 22 miles southeast.

HYATT house Richmond-West

Price & Availability

Overall

Wonderful
4.5
919 reviews
5
643
4
240
3
60
2
18
1
20

Customers Review

Value 4.5
Location 4.8
Cleanliness 4.6
Comfort 4.6
Neighborhood 4.8
Amenities 4.2
Condition 4.6
Quality 4.5
Recomendation 93.3%
“Abysmal customer service. We reserved a large block of rooms for my son's wedding. There was no soap or shampoo-not a big deal. My sister-in-law requested some and they stated that they missed a shipment. When she expressed concern of no soap with COVID the woman responded "Didn't you hear what I just said?" When I asked that my room be made up they stated that you had to request this 24-hours in advance "We told you that at check in, and it's on the document we gave you." When I told her that, in fact, I was not told at check in she said that she was there an I was (I was checked in by a man). I haven't been called a liar in quite some time. Expensive room to be treated like I have no value. I am mostly embarrassed that I subjected my family to this. Perhaps a career at Motor Vehicle Administration???”
— Scott Haswell
“What a beautiful hotel! Very spacious and clean. The staff is friendly and helpful. The corner executive suite is amazing! I highly recommend this hotel!”
— Kim & Sam

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