“This was the worst stay at this hotel I've ever had. The only redeeming quality was the location.They lost their liquor license. We planned on sitting in the beautiful outdoor dining area for a few beverages, but could only get one drink if you ordered an entree.They moved us to single king room when we had booked 2 queens. We asked for the sofa bed to be set up; we recieved 3 flat sheets in a pile, no blanket or pillows. The bathtub was filthy with hair in the tub and the vent fan above the tub was so dirty, it looked like it hasn't been cleaned in months.We talked to the front desk about our stay and they said a manager would reach out to us that day. We called 3 days later after they had not called and the response was it takes 3-5 business days for reply. When we got our bill we were charged $200 more than our reservation confirmation price. When we called we were told they'd get back to us in several business days. This is unacceptable for so many reasons and we still haven't heard back. Esta foi a pior estadia neste hotel que já tive. A única qualidade redentora foi a localização.Eles perderam a licença para beber. Planejamos sentar na bela área de jantar ao ar livre para algumas bebidas, mas só poderíamos obter uma bebida se você pedisse uma entrada.Eles nos mudaram para um quarto com cama king size quando tínhamos reservado 2 rainhas. Pedimos que o sofá-cama fosse montado; recebemos 3 folhas planas em uma pilha, sem cobertor ou travesseiros. A banheira estava suja com cabelos na banheira e o ventilador acima da banheira estava tão sujo que parecia que não era limpo há meses.Conversamos com a recepção sobre a nossa estadia e eles disseram que um gerente entraria em contato conosco naquele dia. Ligamos 3 dias depois, depois que eles não ligaram e a resposta foi de 3 a 5 dias úteis para resposta. Quando recebemos nossa conta, fomos cobrados US$ 200 a mais do que o preço de confirmação da reserva. Quando ligamos, fomos informados de que eles retornariam em alguns dias úteis. Isso é inaceitável por muitas razões e ainda não recebemos uma resposta.”

“We absolutely enjoyed our stay at this hotel. Staff went above and beyond. We would like to give an extra shout out to Charles in valet. He went above and beyond in every possible way, and is the kindest, sweetest man I have ever met. If you have the pleasure of working with him, please consider tipping him extra. He will make sure everyone of your last needs is met and will do it with a smile on his face!”