Foi otima. O pessoal sempre disposto para ajudar. Suite muito chic

Muito bom fica próximo aos principais atrações de Nova York como WTC e a estátua da liberdade

Bom hotel. Como prós de assinalar o quarto e a cama. Contras: localização fora do centro e o restaurante concessionado que não se adequa à categoria do hotel.

Simplesmente o melhor hotel para brasileiros, tranquilo, quartos excelentes, limpeza impecável, serviço ótimo, funcionários prestativos.. não levou 5 estrelas pq pelo preço o wi-fi é cobrado... Melhor cama dos hotéis de NY...

Força be

Ótimo hotel, quartos sempre muito limpos e confortáveis, cama e banheiro impecáveis, fica anexo ao hotel um bar restaurante bills burger, deliciosos hamburgeres e também uma franquia da Starbucks, ambos podes ser creditados no quarto, hotel também oferece uma academia de ginástica de última geração, com frutas, água e toalhas a disposição

It’s one of my favorite places to stay in NYC. Five to seven minute walk to two subway stations. Shopping and restaurants are close and it’s quiet. The quiet part is underrated because no matter your purpose for visiting the city, I think most would prefer some quiet after a long day. Something else I’ll mention, and this is important, the walls are thick meaning I can’t hear my neighbors. This small detail is take for granted but I realized this quickly in staying at several other locations in the city how disturbing that can be when trying to relax. The hotel is very clean and the rooms are spacious especially for New York. If you learn the subway and express trains, everything is 15-20 minutes away. All staff are welcoming, helpful and friendly. Highly recommended hotel.

The epitome of service. All staff were extremely helpful. Location of hotel is excellent, only place I would stay for business in New York. Room was great with lovely view. Tim explained the local area including all shops, restaurants etc. Ama at guest services & Troy at concierge went ABOVE & BEYOND to ensure I was ready for my working week. Definitely deserve all credit for excelling well beyond normal service standards. Only improvement would be an in-house kitchen with 24hr room service for people who work round the clock & get hungry!

Very nice hotel! Very easy access from the tunnel. Check in was a breeze and they have a line for elite members as well. Also the bar was very low-key and tranquil the bartenders were also nice and there was evening entertainment. Bellhops were kind and courteous. The rooms are smaller as typical in a skyrise. Our honest only complaint was that the rooms were left somewhat dirty our garbage can was an empty from the last guest and they were considerable amount of dust all over. But the Linens were clean and the bed was fresh all of the amenities within the room are new. And the bathroom was clean

Caro, muy caro, como todo en NY, pero muy recomendable.

Exelente lugar muy limpio las habitaciones y muy buena ubicación.

I would say this is the best hotel within Marriott universe in the area at this price level. For some reason, we stayed there for many days and had the opportunity to know every aspect of this hotel. Though it was built a while ago, it is much better than the newer ones nearby. The room is clean and the service is very reasonable. Will definitely miss the nice staffs. One thing that I believe can be improved is the doorman. One day we two both carry heavy items on hand and the doorman just stood there without any willing to open the door for us. I understand that maybe it is not their responsibility, but I guess for that particular situation even a random stranger would at least hold the door for you, but they just stood there.

Everything was PERFECT. This is incredibly rare, but I have no complaints. This hotel really gets the guest experience and how to take care of their elites. I was upgraded to the best room type available (junior suite) with amazing views of the Freedom Tower. I was asked if I wanted a late checkout without having to inquire, I was told of all of the amenities in great detail too. Every staff member I encountered was very pleasant and I felt like they went above and beyond to make sure my stay was perfect. I cannot say enough good things. My wife and I did a staycation here and will not hesitate to do another again. HIGHLY recommend this hotel.

This hotel will wow you before you leave, as long as you stay away from the restaurant (more to come on that). Let's start off with saying after traveling what an amazing place to arrive to. The check in was a breeze. You do pay a $25 destination fee each day but don't worry because you will get your money's worth. You can spend $25 every day on food and beverages, get access to the Big Bus tour downtown loop (2 tickets equal to $49 pp), $15 city bike credit, and much more. The room service was the best I've ever seen. We had 3 different housekeepers while we stayed and each one was amazing. It's very evident the management has a well trained staff with guest satisfaction as the number one focus, which was an amazing change of pace. If you get the pleasure of having an interaction with Saad, you will walk away feeling valued. Now the one item I feel Marriott downtown extremely failed at was the 3rd party restaurant they are letting occupy their beautiful building. It was a complete failure to the point where after waiting for the manger of the restaurant to talk to me for 20 plus minutes, I had to walk to the front desk of the hotel to get assistance. They had zero hosts and made people wait at least bare minimum 10 minutes to even interact with someone. It was sad everyday you get in the elevator and everyone talked about their bad experience, makes you wonder when the last surprise audit for the restaurant was. Every guest I interacted with used the $25 at the drink and snack station instead of the restaurant. I was amazed you could use your destination fee at a restaurant but after 3 failed attempts at the restaurant and being ignored by their management, I couldn't bare giving my vacation time or business to them when they have zero customers service. Overall, amazing hotel but avoid using the on property restaurant.

This review is a little difficult.The location was great and they had nice employees but the whole stay had so many issues. First open booking in the pic and It showed a King with a sofa bed.When I’m got there there was no Sofa bed and they said it Would cost more.They also said they didn’t have a roll away bed either.I ended up just staying in the room because it was a very big king size so it worked.They also have an additional fee It was like $25 a day but it did give you credit towards their in-house restaurant and dry cleaners etc.If you use their services they just deduct at midnight.We had left for dinner and when we came back the elevators were not working.A guy then came and told us we have to take the back elevator which he had to escort us.It was what I believe the staff uses.It took us up to the back room where the cleaning stuff was and all the extra bedding.As we were walking through I saw roll away beds only a couple and was wondering why they lied to me. The next day we went sight seeing when we came back that night the elevators were down and tons of people in the hall.They wouldn’t let anyone go to the rooms and when we asked why the lady at the front desk said she’d let us know soon.We waited 20 min before the fire man showed up and then we found out it was a false fire alarm.When the elevator was available we finally got to our rooms.We also ordered from the restaurant and said we’d pick up and asked when it would be ready they said 30 min.All of a sudden we get a knock at our door and it’s someone from the restaurant asking if we were going to get our food it’s ready.Why didn’t they just bring it with them ? Also we ordered loaded nachos and they were not worth buying save your money. Other then that the location is great for the world trade area.Close to 9/11, subways, ferry’s etc. I think if all of that didn’t happen and the staff just seemed a little more happy about working there then 5 stars for sure.

A great hotel for NYC. My stay was pleas t and everything in my room was clean and well kept. There seemed to be a shortage of towels as each day I had to get towels that were not put in the room. The staff was very friendly and the rest of the hotel was very neat and clean. The hotel is located very close many points of interest. I will look forward to staying here again .

La ubicación del hotel es muy buena, en el corazón del distrito financiero de Manhattan,a pocas calles caminando de las principales atracciones y zonas de interés. Cuenta con estaciones de metro cercanas. La habitaciones son modernas y limpias. En mi caso, contaba con una espectacular vista al Río Hudson. Mi calificación no alcanza las 5 estrellas dado que no toda la atención del personal fue buena,lamentablemente algunas personas en recepción muestran desinterés o apatía a tus necesidades. Fuera de este detalle recomiendo ampliamente el hotel.

Lindo

Tuvimos una mala experiencia. Al cuarto día de nuestra estadía salimos en la mañana y dejamos la cámara (nikon) en la habitación, al volver al medio día notamos que la cámara no estaba donde la habíamos dejado, al revisarla pudimos comprobar que a la mucama se le cayo lo cual genero que se quebrara el lente y la tapa protectora. Bajamos a hablar con las personas de la recepción y nos derivaron con el jefe de seguridad el cual quedo de comunicarse con nosotros para darnos una solución ya que nos íbamos al día siguiente a otro estado. Han pasado 17 días y nadie se ha contactado con nosotros para darnos una explicación

Localización muy céntrico,limpio, pero el servicio no m pareció tan bueno te compran por recibir paquetes de Compras en Internet (amazon) y no especifican cuanto y cuando te dicen es mucho lo q pagas solo x recibir el paquete, no te dan ni agua 💧,creo q hay mejores lugares donde quedarse al mismo costo o menos y con una buena localización.No lo recomiendo

I spent a night at this hotel yesterday. The front desk staff is very warm and friendly. The room is big for Manhattan. We had some housekeeping issues, but the Assistant General Manager, Michael...

The hotel had great rooms with good view. Good location with a short stoll to the hudson river. It's also loads of differt resturants nearby plus a short walk to the 9/11 memorial. I love new york...

We had a two-night stay at the New York Marriott Downtown. We arrived early for an early check-in after our Disney cruise and was accommodated by the friendly staff at the front desk. The room was...

Not a good start. I arrived at 1, the room’s not ready, and the “Elite Members” check in lady was incredibly unhelpful - maybe you could offer to store the luggage I’m shlepping around-? I ate at...

This is going to be my go-to hotel from now on. I just spent 3 days here on a business trip in a room with a king bed, and the highlights are: --- *QUIET, which is rare in NYC. *Stylish, large room...

We stayed in the hotel for 5 nights. We had an accessible room on the 38th floor. The room was huge. Shower was ok but took ages to get hot water. Probably because we were on the highest...

Stayed for one night recently for business and they cheerfully allowed me to check in early. One of the nicest check in experiences I have had recently with the smiling gentleman at the front...