“They would receive zero stars if possible. We called to the hotel to specifically check that there was a complimentary breakfast (I am a Hilton Honors member) and was told that it was available. At check-in we were given breakfast vouchers good from 7 am to 11am. I’m a frequent traveler for both business and personal travel. My husband and I are accustomed to a certain level of ambient noise and guest noise at hotels that rarely bothers us. I’m a very sound sleeper. However, the noise from the room/s above us the first night of our 2-night stay was extraordinarily loud and raucous and included loud yelling (every word easily discernible to us), shouting/ cheering, group chanting (the sort you would hear at a bar when people cheer someone who is ‘chugging’ beer), stomping, banging that sounded like furniture crashing into other furniture, loud music, and laughter. We called the desk twice who assured us they’d handle it—-but to no avail. The next morning the kitchen/breakfast was only available to a private party (we were eventually told this inconsiderate guest making the noise was part of this party). No arrangements were offered or available for our breakfast—not even drinks. When we inquired at the desk we were offered pre-wrapped stale pastry. We left and bought breakfast elsewhere at the last minute (before fast food restaurants stopped serving breakfast). The room had obviously not been adequately vacuumed. Unfortunate since the accommodations were newer and quite nice. Night two was a repeat performance so we checked out around midnight and went to a different nearby hotel. Obviously the owner and manager of this hotel don’t care to accommodate individual guests with even their basic promises. They obviously prioritize their large groups over individual guests nor do they empower their staff to handle these disturbances. Our charges were cancelled, but even this didn’t adequately offset 2 sleepless nights with a long drive ahead of us and the added breakfast expenses for 4 people. We have other options that we’ll patronize in the future since we visit the area frequently.”

“Loved staying here! Perfect romantic getaway for my husband and I celebrating his birthday. Definitely 5stars in my book! Staff was so helpful and made sure we felt welcome. The room was exactly what we wanted and was told about. The jacuzzi bathtub in our room was amazing.”