Ótimo

Bom quarto. Bom café da manhã. Muito caro o estacionamento para veículos

Muito bom pequeno almoço

Hotel perfeito para quem viaja a trabalho. Fica dentro do terreno do aeroporto e muito perto do prédio da locadora de carros. Camas confortáveis, quarto amplo e funcional. O estacionamento pago é um ponto negativo. Não se deixe enganar pela aparência antiga do prédio - por dentro ele parece novo e moderno.

Otimo hotel e serviços

Está a necessitar de uma remodelação.

Stayed here for the Inbound 2022 convention. Lobby and breakfast in the morning was great. Shuttle was great. And the rooms were modest and comfortable. We had our rooms set up under a corporate card. For whatever reason, only one of the rooms was charged correctly. The other was charged under my personal card. I called shortly after our stay, after seeing the charge hit my personal card, to get it amended and charged on the correct corporate card. The woman that helped me, two women, said she "would take care of it." I didn't think about it. I checked nearly 3 weeks later, it is still reflecting on my card. No return has been processed on my personal card and the charge on the corporate card it was intended for. Called again and finally got someone to open up a case. I have to wait up to 24-hours for someone to respond. Sort of a ridiculous process after we went to lengths to fill out the payment authorization forms. Things like this that are a major inconvenience, no matter how nice the hotel is, really leaves a bad taste in your mouth. I'm not super impressed. Update: A case was opened and I was supposed to hear from someone within three days. I did to which I was told they couldn’t help me and I would have to talk to the front desk. I’ve already talked to the front desk a handful of times and no one has been able to help me. Luckily my company is able to compensate me but wow - the process you have in place for instances like this (I can’t be the only one), this was a terrible.. terrible experience.

Muy mal servicio, estoy de aniversario con mi esposo y el llamo con tiempo preparándome una sorpresa para cuando llegáramos y pidió que la habitación fuera una suite y tuviera buena vista. Lo cual al llegar a la habitación no encontramos nada en lo absoluto y la vista pésima. Es decir NO RECOMIENDO este lugar paraninguna clase de evento o algo parecido. Lastima porque cuando escuche lo que el había pedido que le prepararan era espectacular.

Hotel correcto, con buenas habitaciones y servicios. Desayuno abundante y variado. Cerca del aeropuerto, con posibilidad de traslado gratuito a través de un servicio particular del hotel. Está algo lejos del centro de Boston, pero a 5 minutos de la estación de metro.

August 5, 2022Both of the men who work the front desk at night were rude and condescending to me. Communication was hard as well because their English is not very good. How does a hotel in the US choose two men who don’t speak perfect English to work their front desk? Both men appear to be of African descent, and while I appreciate equal work opportunities for everyone regardless of race, gender, religion, etc, front desk clerks should be friendly and should speak perfect English, given that we are in the US. I also had a very unpleasant interaction with these two men. Since my room was not cleaned during my two-night stay, dirty towels were not changed. After 4 phone calls to the front desk explicitly asking for 6 towels (family of 6), we only received 2, no less than 45 minutes after the first phone call. I then decided to go physically down to the front desk myself just so I could enough towels. One of the front desk clerks insulted me by saying to the other clerk (in front of me) that “someone is drunk because I already gave them towels.” Do better, Hilton. Your front desk is the face of your hotels, and terrible clerks make for terrible guest experiences. Tyler staff should receive better training.Lastly, shuttle from airport took over 45 minutes and 2 phone calls to pick us up. Terrible experience.

Terrific centralized location for day tripping in Boston. We were in walking distance to the subway and bus stations. There was an exceptional shuttle service available. Marc gave us excellent service and went way above and beyond to drop us off and explain directions. We wanted to enjoy the continental breakfast perk, but the experience was less than 5 star because the patrons made a huge mess of the dining experience. I think the hotel was being accommodating, but the guests did not bus their tables, let kids run everywhere and made a mess of the serving lines.

This review is for the restaurant downstairs.A friend stayed at Embassy Suites for a winter business trip and we decided to have dinner at the restaurant downstairs because there was snow outside and it was just easier to stay in. Didn't have high expectations, but was pleasantly surprised by the service and the food. I ordered the fish and chips and they were outstanding. Also, when we ordered our sodas, the waitress suggested that we get the sodas at the free reception that the hotel has so we wouldn't get charged.That was very kind of her to recommend.I don't know the name of the restaurant as my friend grabbed the bill and paid for it right away.As for the hotel, multiple friends and family have stayed here and they've liked it.I've seen their rooms and this looks like a great hotel.One of my friends stays here for the night before she takes a flight back home so she can see friends in Boston.If you are vacationing in Boston for a week, you may want to stay at a hotel closer to town.

Hotel con inmejorable ubicación, muy cercano al aeropuerto y a vías de comunicación (hay cerca una estación de metro), instalaciones muy bien cuidadas, excelente servicio del personal del mostrador, desayuno buffet y a veces hay personal que habla español. Altamente recomendable.

Great hotel near the airport - stayed here the night before my wedding and staff was so friendly, even let me use their kitchen for my cheese platter. Starbucks downstairs is a big plus and so convenient! I stayed in the Executive Suite and it was lovely - big dining area which was perfect for hair and makeup, and a separate bedroom was great for privacy. Loved the natural l light and big windows. Only minus was the $60 Valet parking with no option for self parking. That was a big detraction from the experience but overall no complaints about the service and room!

I traveled to Boston for the first time 5/12 /22- 5/16/22. This was a very nice hotel. First of all, the location was great - close to the airport and Transit station. Additionally, the hotel provides shuttle service to the airport AND Transit station. Secondly, the FREE, daily breakfast was great! The variety of food offered was restaurant quality - we ate breakfast everyday!. (The afternoon happy hour was not worth it.) Thirdly, the hotel staff were great - we had no issues at all. Fourthly, they do have WC accessible shuttles but 2 were not working so make sure they send a working one to pick you up. (You'd think this is a no-brainer but on two different occasions, I had to wait for them to return w/a working WC accessible shuttle.) Things to consider: Valet parking ONLY at this hotel @ $60/day. You must request for your room to be cleaned daily...they don't automatically provide this service.

Absolute disappointment.There is no housekeeping (not even making the sheets) unless you ask for it AHEAD of your stay. We asked on the fifth day of our eight-day stay, was told there is no availability, how about the next day? We didn’t get it the next day either. I did get more towels and toiletries and tissues though.Our bathtub flooded more with every bath, and the water took about five minutes to drain after. Fortunately near the end of our stay, the manager (?) came to talk to people at breakfast and it got fixed on the same day.There was only one soap bar, as someone else mentioned. So you have to use that soap bar for showering, then carry it to the sink for washing your hands. And back to the shower again. That’s pretty absurd, and this is not a budget hotel.There is also no disposable tooth brush, toothpaste, or basic amenities such as comb, ear buds etc. There is a hairdryer though.There is a coffee machine, but it was filthy. There was brown dirt around the edges and also white stains inside the water compartment. I tried washing it (using that one soap bar) but gave up. Only two disposable paper cups are provided in the room, so if you stay more than a day, get your own from the lobby during breakfast or you can’t have a drink in the days after. No bottled water is provided except an Evian which costs US$7.There is no safe (despite what the hotel’s reply says - maybe someone removed it) and no slippers.What we did like was that there was a mini fridge (which leaks water if you place food below the ice compartment). There was also a microwave which we used to make hot drinks, given the filthy coffee maker.The gym is small but usable. It gets crowded in the mornings.Breakfast includes pancakes, scrambled eggs, sausage, bacon and potatoes; yogurt, fruit and whipped cream; self-service waffle maker; bread; cereal and milk; and an egg station. I don’t eat mammals so my protein options were limited. The food wasn’t good too, so I ended up eating out or just having fruit. The coffee is watered down too and sometimes runs out. Fortunately there is hot water (most of the time) and tea bags.All in all, you can definitely get better value elsewhere, stay here only if you need a last-minute stopover rest of one night.

Overall, comfortable beds and a clean room. I liked that the rooms can accommodate a bigger family and the location was walking distance to the car rental place. Parking at the hotel is $60 night valet only (no other options) so plan your car rental around that. Breakfast was so elaborate I questioned if it was free- it was! It was amazing for everyone but me. I have an egg allergy and like most hotels, not much was labeled. But there were a few items that were clearly safe so I was able to eat. The elevators are pretty busy so expect to wait a bit.

Queda muy cerca del aeropuerto. No tiene nada cerca para comer y el estacionamiento es muy costoso. Las habitaciones son muy espaciosas y cuentan con mini nevera y microondas.

Fantástico hotel cerca de todo y si no está a 500 metros del metro estación airport. Vale la pena! Suites de lujo a precio accesible! Cerca de todo!

Moraria neste hotel, é muito confortável e o atendimento é ótimo. Mas prepare o bolso, porque é bastante caro na alta temporada.

Otimo

La habitación es mas grande que mi piso de Madrid. También mas limpio. Se tarda un poco en llegar al metro que te acerca al centro. Hay personal que habla castellano. El desayuno es bueno. No se oyen los aviones, que sé que es la reseña que andáis buscando. Las habitaciones son silenciosas.

El hotel es excelente. La habitacion muy espaciosa y cómoda. La ubicación nos resultó muy conveniente ya que estuvimos solo 2 noches y necesitabamos algo cerca del aeropuerto. Usamos el shuttle así que no tuvimos que pagar extra por el traslado. Me comuniqué por chat varias veces por distintas inquietudes y me respondieron en el momento. El desayuno espectacular e incluido en la tarifa. Realmente muy recomendable.

Me hospede en este hotel por culpa de una cancelación de vuelo y Delta me proporcionó alojamiento en el. La habitación es muy grande, con salón-cocina, y un baño muy decente. Todo muy limpio y el bar tiene una carta decente para ser un bar y no un restaurante.

I never been or stay in a Embassy suites. but their staff was very friendly, the suite where I stay was great and comfort. you might believe you will hear all airport noise, but does not happened. I...

Excellent location for downtown business trip. The airport is just 1/2 mile away and the Airport metro station is a just short and pleasant walk across the park. The hotel is clean, there is a...

Nice motel -- breakfast was incredible -- pool area was enjoyable...hot tub could have been warmer. But a check out experience with a staff member who was unprofessional and discourteous let me...

I arrived at 1 am and waited for 75 minutes for the shuttle. Additionally, they shut off breakfast at 9:30. They literally shut the machines off. The location is great and the hotel is good...

We chose the Embassy Suites over other hotels as it has always been our first choice. While we understand that Covid has made things difficult, we still expected some things! It started with the...

Just a short drive to airport. Nice breakfast and nice room. There is a Starbucks in site, very accesible by train. Very open space to gather for dining and breakfast. Will recommend staying there...