A pior experiência em hotel que já tive. Faltava na tomada do meu quarto a placa facial, perigosa para o meu filho de 2 anos que tinha comigo. O site anuncia café da manhã com pratos quentes, que é um grande motivo pelo qual reservamos este hotel (conveniência com uma criança pequena e uma mãe grávida) e não mencionou que não estava disponível, (oh, mas nos deram um muffin e uma garrafa de água), e nos deram um quarto com camas de casal em vez do rei que reservamos. O gerente não foi muito útil ou atencioso ao expressar minhas frustrações e tinha uma ótima desculpa para tudo o que eu mencionei. Nem um pouco impressionado.

Absolute worst hotel experience I’ve ever had. The outlet in my room was missing the face plate, dangerous for my 2 year old that I had with me. The website advertises hot breakfast which is a big reason we booked this hotel (convenience with a toddler and pregnant mama) and did not mention it not being available, (oh but we were provided with a muffin and bottled water), and we were given a room with double beds instead of the king we reserved. The manager wasn’t very helpful or considerate when expressing my frustrations and had a great BS excuse for everything I brought up. Not impressed at all.

Hotel parecia bom, mas o pessoal era muito preguiçoso. Eu pedi shampoo e condicionador duas vezes por dia em que fiquei e a equipe ficou me dizendo que eles vão enviar imediatamente, check-out hoje e ainda não tinha recebido shampoo e condicionador! Também tive que ir para 3 andares antes de ser capaz de encontrar uma máquina de gelo funcionando

Hotel looked nice, but staff was very lazy. I asked for shampoo and conditioner twice each day I stayed and the staff just kept telling me they’ll send it right up, checked out today and still hadn’t received shampoo and conditioner! Also had to go to 3 floors before being able to find a working ice machine

Fiz o check-in e o estacionamento cheirava a maconha. Certo, tudo bem. Andar no lobby parece ótimo! Pessoal foi muito amigável. Vá para o quarto, 606, nojento. Cinza de cigarro por toda parte, cheira horrível. Impressões digitais por toda a mesa de vidro, poeira cobrindo tudo. Desça as escadas, eles nos dão outro quarto. Excelente! Vá para o novo quarto, verifique a cama e há cabelos e manchas por toda parte. Veja as fotos em anexo. Desci as escadas, conversei com o gerente, cara super bacana. Foi super compreensivo e concordou em liberar a cobrança para nosso cartão. Será atualizado quando, se, isso acontecer.

Checked in and the parking lot smelled of pot. Okay, fine. Walk in lobby looks great! Staff was very friendly. Get to room, 606, disgusting. Cigarette ash everywhere, smells horrible. Finger prints all over glass table, dust covering everything. Go downstairs, they give us another room. Great! Get to the new room check the bed and there are hairs and stains everywhere. See photos attached. Went downstairs, talked to the manager, super cool guy. Was super understanding and agreed to release the charge to our card. Will update when, if, that happens.

Pessoal foi útil. O quarto estava limpo. A cama estava além de confortável, como realmente. A iluminação do toucador do banheiro era excelente para fazer maquiagem. Teve um problema com o aquecimento e eles o consertaram em um período de tempo razoável. Honra a reserva de terceiros. Eu reservei através de viagens instantâneas sem nenhum problema. 4 estrelas por causa do problema de calor. Fora isso, era bom.

El personal fue útil. La habitación estaba limpia. La cama era más que cómoda, realmente. La iluminación del tocador del baño era excelente para maquillarse. Tuve un problema con la calefacción y lo arreglaron en un tiempo razonable. Honra la reserva de terceros. Reservé a través de viajes rápidos sin ningún problema. 4 estrellas por el problema del calor. Aparte de eso, fue agradable.

Staff was helpful. Room was clean. Bed was beyond comfy, like really. Bathroom vanity lighting was excellent for doing make up. Had a problem with the heat and they fixed it in a reasonable amount of time. Honors third party booking. I booked through snap travel with no problem. 4 stars because of the heat issue. Other than that, it was nice.

Long review but please read! Where do I begin with this hotel? My stay was horrible, I’m giving 0 stars & would not recommend this to anyone. To start, the hotel is filthy, the elevators smelled like marijuana, & the staff shouldn’t even be working in the customer service sector. Before I arrived I received a text asking if there was anything needed upon check in. I had asked for bottled water & extra towels, very simple. At check in they had neither. How does a hotel with a restaurant & bar have no bottled water? As a diamond member what is the point in asking if I’d need anything upon arrival & then not have any of it? On top of that, there were no upgrades nor did they honor my request to be on a high floor. I was tired & just wanted to shower, plus I figured I can head to a store to get my own later so I went to my room. It was dirty! Towels, wash cloths, sheets, the shower, everything in the room was dirty! There was no way I was going to stay in that room so I went to change rooms. This room wasn’t much cleaner but at least I had clean sheets & 1 set of clean towels. I knew that because it was a holiday weekend the hotel was full & I really wasn’t trying to cause any problems so I stayed put. I head to the bathroom & the first thing I notice is that the ceiling of the shower had a hole in it with mildew on it & the toilet seat didn’t fit the toilet. I keep looking around the room & noticed more: there was a hole above the little coffee bar area, stains on the wall behind the tv, the sink in the bathroom was practically coming off & barely drained. Since I was seeing a trend, I still decided against switching rooms & stayed. I used the clean towel & wash cloth but figured I’d ask for extra the next day. Fast forward to Saturday night when I get back to the hotel & ask for some extra towels, THEY HAD NONE!!! I was told I’d have to wait until the next day. I get up to my room to find that I now have “neighbors” that are unnecessarily loud. That was the last straw! I had enough! The walls are paper thin, I could hear their whole conversation & it sounded like they tried to come into my room by opening that roommate door. I could even hear the chick that partied too much attempting to throw up all of her drinks. They were in & out, slamming their door at 2:45am & were playing their music for almost 2 hours before I called the front desk after I noticed they were playing the same song on repeat as if on purpose, mind you this was at 4:30 in the morning. Security came, the music mysteriously ended & I was able to get some sleep before they were back up & loud, I assume to head to breakfast. I was checking out early & requested late checkout so I could sleep in a bit. So, since I was rudely awoken, I call to see what time is late checkout & the front desk receptionist says that checkout is at 11, I later find out that’s a lie, and that they need to clean all their rooms & fill them...HA! I let her know the situation, she then states, with an attitude, “the best I can do is 12.” I accepted that but decided to check the app which shows regular checkout is at 12. Had I not decided to cut my reservation short this room would be occupied so they’d be filling what exactly? Upon checkout I ask for a printed receipt as does the man behind me & she states “I can’t print you a receipt because we don’t have no paper that’s why we’re emailing everyone.” A hotel with no paper to print a receipt?!? How lazy can a person be? After getting to my vehicle, checking my email for the receipt, I had a question about a charge so I went in & low and behold she prints a copy of the receipt to give me to explain the charge. Why lie about something as simple as paper? If you don’t like your job then quit! This was by far THE WORST hotel stay I’ve ever had. For this to be a Hilton property, this location is giving Hilton a bad name. This hotel needs to be under new management ASAP! Save your money, time, patience, and sanity and stay somewhere else.

Hotel incrível, gostei da estadia. Uma equipe muito simpática teve muitas conversas divertidas com o auditor noturno.

Hotel increíble, disfruté de la estadía. El personal muy amable tuvo muchas conversaciones divertidas con el auditor nocturno.

Amazing hotel, enjoyed the stay. Very friendly staff had many fun conversations with night auditor.

Me gusto mucho el hotel , la piscina al aire libre para mayor comodidad , me gusta demasiado las habitaciones tenian una muy buena decoración la recepcionista fue muy amable conmigo al momento de reservar por telefono

Teve uma excelente estada. Nice tranqüila e o senhores na recepção foi incríveis. Não lembro o nome dele, mas foi sábado, 24/3/19, 2º turno. Ele é um trunfo para o seu hotel.

Exelente

Had a great stay. Nice quiet room & the gentlemen at the front desk was awesome. Don't remember his name but it was Saturday 3/24/19 2nd shift. He's a asset to your hotel.

Muy amable y buen servicio

Muybueno

This hotel is average at best. I would recommend not having a room on the side that faces the highway. You can hear all the traffic throughout the entire night. The sound was so loud that it felt you...

Exceptional service! Bar food and drinks were exceptional. Staff recommended the restaurant as I didn’t want to Uber for food and they did not disappoint. Only downside is the complimentary shuttle...

Stayed at this hotel due to location and Hilton Honors Loyalty program. Not sure I will stay there again. There are other hotels in the area with more amenities (especially free breakfast) and lower...

Good location if you’re going to Emory, but this property desperately needs a makeover. The staff failed to stock my room with shampoo or bath soap. There was an empty tissue box and a rusty make-up...

Customer service is amazing. Staff friendly and kind. Room extremely small. Tub stopped up. Hotel under renovations so it didn’t look up to par. Never stayed in a smaller room. Area wasn’t the best...

I booked this room through Hotels.com. The King Suite that I booked did not have any linens for the sleeper sofa and when we contacted the front desk, we were told that it could be a while before...

No heat …. Was told by staff would send maintenance ..did not Later called and said blankets..did not Offered a different room We took it only to pack up and move 5 floors up and same issue The...

Wow this was by far my worst experience with Double Tree. I couldn’t even imagine that you guys had hotels that even looked the way this location does. The front desk is literally a two poker tables...

Don’t waste your time or money. The hotel is very old and overpriced, and hasn’t been updated in a long time. A/C didn’t work and the highway noise was too loud all night. Trust me find another hotel...